City Vets Exeter has four surgeries, conveniently located across the City of Exeter – Alphington, St Thomas, Heavitree and Whipton – all with excellent parking.
Each surgery is accredited by the Royal College of Veterinary Surgeons (RCVS). This means that the standard of care provided, and quality of our premises are inspected and certified regularly by the Royal College of Veterinary Surgeons – our governing body.
Our Alphington and St Thomas surgeries are also proud to be accredited at Silver Level as Cat Friendly Clinics by the International Society of Feline Medicine.
Additionally, St Thomas have the Silver Rabbit Welfare Association & Fund Standard (RWAF) and Heavitree is a Gold Standard RWAF practice.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.