Question 1

Do I need to make an appointment?

Accepted Answer

All consultations are by appointment only, so please call us to discuss your pet's needs and arrange an appointment.

Question 2

Can I call your practice for advice?

Accepted Answer

If you have any concerns about your pet's health, please call us. Whilst our team can provide some guidance over the phone, we recommend booking an appointment for a more thorough evaluation.

Question 3

Will my pet insurance cover the costs of treatment?

Accepted Answer

Treatment is tailored to each pet, so insurance coverage may vary. We would advise contacting your pet insurance provider to confirm what is covered.

Question 4

How much will my pet's treatment cost?

Accepted Answer

Treatment costs vary based on your pet's needs. We will always provide a cost estimate before proceeding with any treatment. Please call us for more details.

Question 5

How do I register with your practice?

Accepted Answer

Registration is easy: simply complete the form on our website, or call us and let our receptionist know you'd like to become a client.

Question 6

How do I make an appointment?

Accepted Answer

Booking an appointment is simple—just give us a call!

Question 7

How do I make a complaint?

Accepted Answer

We strive to always offer top-quality service, so if something isn't right, please let us know as soon as possible. For formal complaints, you can contact the practice in person, by phone, or in writing.

Charter Vets - Bridge House Veterinary Surgery, Pilton

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Frequently Asked Questions About Charter Vets - Bridge House Veterinary Surgery, Pilton