The Groom Room Derby Kingsway

Reviews

• AS

  Ashish S

  Dec 13, 2025
  1.0
  £68 paid grooming is this. My dog has been groomed with grooming room for last four years and never had any issues until today with a new staff named Jordan. I been seeing staff here for last four years and never met this face before luckily and dont want to anymore either. My dog had an injury near genital area from today’s grooming and doesn’t even looks like he's been groomed. He was in a complete mess after the grooming. Still poo stain and Jordan was sating my dog had a bath. No hair trim around both ears. Fur not removed . Hair not clipped. Remember paid £10 extra for the ear cleaning on top of £58 bill. My dog seems very scared and uncomfortable. This is not the way he’s been groomed by girls who used to groom him. I always try to book with familiar faces. Don't know how he /she come to groom him this time. When i raised this as a concern Jordan was keeps ignoring and he was saying they dont do ear normally. Which is not true as we always been paid to extra to do this. He/ she wasn’t accepting the fact that my dog doesn’t looks like to be groomed properly. And was not ready to give any contact number or details where i can raise my concerns. Bit rude as well. Dont know how he/she comes into this job. The only place where he had a hair trim was between his eyes over the nose which not even look neat.
• JP

  Janet Poynter

  Jul 18, 2025
  5.0
  This groom room is so accommodating, I had to change my little Ruby’s appointment as her full groom was too close to her being spayed, so her groom date was changed she got an essentials appointment yesterday before her op on Monday, at the same time her full groom was rebooked with her normal groomer who is fantastic with Ruby, the young man that did her essentials yesterday was fabulous and managed to complete everything with Ruby, he even got Ruby to allow him to do her paw pad trim, and let him cut her nails, being young Ruby can be awkward for her paws and nails but this young man (sorry I didn’t catch his name) is a dog whisperer and did her nails I’m so grateful thank, you a very pleased customer A*****
• WW

  W

  Aug 28, 2022
  5.0
  Excellent service from Jess. Thank you from Poppy and Mum

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