At Riber Pets we are a small, independent pet accessories and supplies store in the beautiful town of Matlock, Derbyshire and we are ridiculously passionate about pets. We only offer the very best selection of healthy, natural food and treats, quality toys and accessories, as well as grooming services that truly reflect the unique personality of each pet.
We only offer products and services that we believe in, because we are passionate about pets' nutritional and behavioural needs and have only selected products in our shop that reflect this. We will never sell a product we wouldn't give to our pets and, trust us, we have high standards! We learn every day and always aim to improve.
Customers generally enjoyed the food, noting it was fresh and tasty, although there were some complaints about specific items being cold or not prepared correctly.
Customer Service
Service quality was inconsistent; while some staff were praised for being friendly and helpful, others were reported as rude or indifferent.
Cleanliness
The restaurant was frequently described as clean, with positive remarks about the overall hygiene and condition of the facility.
Coupon Issues
Several customers expressed frustration over the refusal to accept coupons and issues with online orders, leading to dissatisfaction.
Operational Hours
There were complaints about unclear operational hours and being turned away before closing time.