Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and pick up my pet supplies at Pets at Home St Austell?

Accepted Answer

Yes, Pets at Home St Austell offers Click & Collect service allowing you to order online and collect your purchases in-store, often within one hour.

Question 8

Are Pets at Home St Austell stores pet-friendly?

Accepted Answer

Yes, pets are welcome in Pets at Home St Austell stores as long as dogs are kept on a lead and under control.

Question 9

Does Pets at Home St Austell provide any services for pet health and nutrition?

Accepted Answer

Yes, they offer free help and advice, free harness fitting, free weight checks, and nutrition consultations.

Question 10

What are the opening hours for Pets at Home St Austell?

Accepted Answer

The store is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.

Question 11

Is parking available at Pets at Home St Austell?

Accepted Answer

Yes, many Pets at Home stores, including the St Austell location, offer parking facilities for customers.

Question 12

Are the Pets at Home St Austell stores accessible for people with disabilities?

Accepted Answer

Yes, the stores at St Austell are designed to be fully accessible, including wheelchair access and accessible parking spaces.

Question 13

What nearby pet services can I find around Pets at Home St Austell?

Accepted Answer

Nearby you can find Vets4Pets St Austell for veterinary care, The Groom Room St. Austell for pet grooming services, and another Pets at Home with The Groom Room for additional pet supplies and grooming.

Question 14

Where can I find places to eat near Pets at Home St Austell?

Accepted Answer

Near Pets at Home St Austell, you can visit Nile's Bakery Cafe for breakfast and brunch, Costa Coffee for a coffee and snacks, KFC for fast food chicken, and McDonald's for burgers and quick meals.

Question 15

If I am visiting Pets at Home St Austell, where can I stay nearby?

Accepted Answer

Nearby accommodations include Travelodge Hotel - St. Austell, Victoria Guest House, Mountview, and Cestria b and b, providing convenient lodging options.

Question 16

Are there any nearby stores where I can shop for home improvement or automotive needs near Pets at Home St Austell?

Accepted Answer

Yes, near Pets at Home St Austell you can find Halfords Autocentres for automotive parts and repairs, B&Q for hardware and gardening supplies, and TradePoint for building supplies.

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