Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my pet supplies at Pets at Home Queensferry?

Accepted Answer

Yes, Pets at Home Queensferry offers a Click & Collect service that allows you to shop online and pick up your order in-store, including a One Hour Click & Collect option where available.

Question 8

Are pets allowed inside the Pets at Home Queensferry store?

Accepted Answer

Yes, well-behaved dogs are welcome inside the store as long as they are kept on a lead and under control at all times.

Question 9

What should I do if I lose an item at Pets at Home Queensferry?

Accepted Answer

Contact the Pets at Home Queensferry store directly as soon as possible to inquire about lost property procedures; store contact details are available on their website.

Question 10

Does Pets at Home Queensferry host any pet-related events?

Accepted Answer

Yes, events such as My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops are held. Check the Pets at Home Events page or contact the store for upcoming sessions.

Question 11

What are the opening hours for Pets at Home Queensferry?

Accepted Answer

The store is open Monday to Friday from 9:00 to 20:00, Saturday 9:00 to 19:00, and Sunday 10:00 to 16:00.

Question 12

Does Pets at Home Queensferry have parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Queensferry location, offer parking facilities for customers.

Question 13

Is Pets at Home Queensferry accessible for customers with disabilities?

Accepted Answer

Yes, the store is designed to be fully accessible with features such as wheelchair access and accessible parking spaces.

Question 14

What types of products and services does Pets at Home Queensferry offer?

Accepted Answer

They offer a wide range of pet products including food, treats, toys, grooming supplies, and services such as free help and advice, free harness fitting, nutrition consultations, an adoption centre, and licensed medicines.

Question 15

What nearby fitness facility can I visit before or after shopping at Pets at Home Queensferry?

Accepted Answer

You can visit Energie Fitness Deeside, a gym and sports facility nearby, ideal for a workout before or after shopping for your pet supplies.

Question 16

Which nearby stores could I visit for additional shopping while at Deeside Retail Park near Pets at Home Queensferry?

Accepted Answer

Nearby stores include Lidl supermarket for groceries, Charlies Stores for gardening and clothing, and The Range for home goods and furniture, offering a variety of shopping options in the area.

Question 17

Are there convenient services like fuel stations close to Pets at Home Queensferry?

Accepted Answer

Yes, Queensferry Service Station, which includes a gas station and convenience store, is located nearby, making it easy to refuel or grab essentials during your visit.

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