Pets at Home Chester is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Chester at your convenience. We’re proud to serve pet owners throughout Chester with friendly service and trusted brands.
Explore offerings from Pets at Home Chester on Unit 25 Greyhound Retail Park in Chester, with popular services available at this location.
Products and Services
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Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Very unhappy with the experience. My partner bought a hamster enclosure from another store, but when she went to buy the hamster from pets at home, she was told that the enclosure was too small and that she would have to return it and buy one from their store instead.
The way the member of staff spoke to my partner was disgusting. She was told that she couldn't even buy one of their enclosures unless she returned the other one first. So my partner had to go back, return the original enclosure, and then come back to buy one of theirs just so she could get a hamster for our little girl's birthday.
She said the next lady who served her was very nice and helpful, but unfortunately, I'm still giving this store one star because staff should be helpful and respectful, not make demands about what a customer must do before they're allowed to purchase something.
Shes lucky I wasn't there because I wouldnt have stopped until this employer had sacked her.
CR
carol roberts
Sep 22, 2026
5.0
Very knowledgeable, great products.
AC
amanda culley
Sep 19, 2026
5.0
The self dog wash station is a godsend
KK
Kizza
Sep 12, 2026
1.0
Snotty woman and bad service, not happy.
BL
Barry Lambert
Sep 1, 2026
5.0
Everything you need for your pet, and extra little treat, good value
Frequently Asked Questions About Pets at Home Chester
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my pet supplies at Pets at Home Chester?
Yes, Pets at Home Chester offers a Click & Collect service allowing you to order online and pick up your purchases in-store, sometimes within one hour of ordering.
Are pets allowed inside Pets at Home Chester?
Yes, well-behaved dogs are welcome inside the store provided they are kept on a lead and under control at all times.
What are the opening hours of Pets at Home Chester?
Pets at Home Chester is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.
Does Pets at Home Chester have parking facilities?
Yes, many Pets at Home stores including the Chester location offer parking facilities for customers.
Is Pets at Home Chester accessible for customers with disabilities?
Yes, many stores, including Pets at Home Chester, provide full accessibility features such as wheelchair access and accessible parking spaces.
What types of pet products can I find at Pets at Home Chester?
You can find a variety of products including pet food, treats, grooming products, toys, beds, collars, leads, healthcare products, reptile supplies, and much more.
Are there any pet-focused services available at Pets at Home Chester?
Yes, Pets at Home Chester offers services such as Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, carry to car service, self dog wash, and pets in-store.
What nearby stores can I visit along with Pets at Home Chester?
Nearby stores include Dreams Chester (mattress and furniture store), Harveys (home goods store), Wren Kitchens (kitchen supply), Sharps Bedrooms and Home Office Furniture, Halfords (automotive), Carphone Warehouse within Currys PC World (mobile phones), and many furniture and home goods stores.
Is there a place to eat near Pets at Home Chester?
Yes, ASDA Cafe and Frankie & Benny's restaurant are nearby, convenient for grabbing a meal or refreshments before or after your visit to Pets at Home Chester.
How can nearby transport and services help me get to Pets at Home Chester?
Nearby locations like Currys PC World featuring Carphone Warehouse, ASDA Chester, and nearby gyms and retail stores make it easy to plan your trip, combining shopping or errands with your visit to Pets at Home Chester. These locations offer accessible parking and are situated near major retail parks providing good access.
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