Brand Certified
ChesterGates Veterinary Specialists
4.5(292 reviews)
Certified by ChesterGates Veterinary Specialists • May 24, 2026
Business Details
Units E and F, Telford Court, Chestergates, Cheshire
CH1 6LT, United Kingdom
Certified by ChesterGates Veterinary Specialists • May 24, 2026
+44 1244 853823
Certified by ChesterGates Veterinary Specialists • May 24, 2026
https://chestergates.org.uk/
Certified by ChesterGates Veterinary Specialists • May 24, 2026
About
Certified by ChesterGates Veterinary Specialists • May 24, 2026
Animal HospitalVeterinarianEmergency Veterinarian ServiceCVS Group Plc
ChesterGates Veterinary Specialists is a leading multi-disciplinary specialist referral hospital situated just north of Chester in the North West of England.
We have a team of RCVS and European Recognised Specialists in a range of disciplines providing an excellent service.
The hospital is staffed 24-hours per day by a truly superb team of qualified veterinary surgeons, veterinary nurses and support staff, all completely to their role.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible entranceAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by ChesterGates Veterinary Specialists • May 24, 2026
ChesterGates Veterinary Specialists
Units E and F, Telford Court, Chestergates, Cheshire
CH1 6LT, United Kingdom
Hours
Certified by ChesterGates Veterinary Specialists • May 24, 2026
MondayOpen 24 hours
TuesdayOpen 24 hours
WednesdayOpen 24 hours
ThursdayOpen 24 hours
FridayOpen 24 hours
SaturdayOpen 24 hours
SundayOpen 24 hours
Reviews
4.5
292 reviews
5 stars
231
4 stars
27
3 stars4
2 stars4
1 star
26
- HMHelen Matthews1 day ago5.0My vet referred my dog for an assessment and I was seen the same day, he was given a thorough examination and I was given a full explanation of what was probably cause his pain. I was given advice and options of how to proceed with his treatment. He came away with meds and I was emailed details of how to use them. Staff were all helpful and professional and I left knowing that if I need to get in touch again then I can contact the hospital at any time. Many thanks for all the help you gave us today.
- APalun phillips1 day ago4.0High quality of care, compassionate staff providing out of hours care. As you'd expect for out of hours care it's not cheap but the care is all you could ask
- CBCarl Ball2 days ago1.0Awful experience. Our pet was seriously ill. We handed him over and in a quick consultation about getting fluids into him they mentioned a cremation service they use (!) and suggested we go home as it may be a,while for them to determine the problem. A couple of hours later we were told over the phone that his organs were failing and what did we want to do. In all the upset over deciding his fate, no one asked us if we'd like to see him. Instead they just pushed the cremation service which we agreed to (we couldn't think straight and in hindsight felt we were being shepherded into it). We never saw him again and we weren't able to say goodbye. We will NEVER use this service again as it's just a money generator, with no empathy or thought for patients and owners.
- JPJenny PittsMay 7, 20265.0My dog, Red, was referred to Chestergates as a last resort as my usual vet felt there was nothing more they could do for him. Matt met us on arrival and went through my dog's history and symptoms, and explained clearly what they would look to do and gave me an estimate of cost. I left Red with them feeling better about his options. Within an hour they rang to say they had found a blockage in his intestines and were going to operate that night. I had further calls from the surgeon to explain process and also after to tell me how it had gone. The follow up support was amazing and at every stage they updated me on how Red was getting on (as he stayed with them a few nights) but also rough costs. They basically saved Red's life after my vet had suggested euthanasia. Can't thank Matt, Georgia, Erika, the nurses and reception staff enough!
- MWMagen WaringApr 29, 20265.0All staff members were so lovely, helpful and reassuring. They acted quickly to ensure the best care for my dog, Walter, when he came down with IVDD. They answered all of our million and one questions, you could see how confident and how much pride they take in the work that they do. Thank you.
Frequently Asked Questions About ChesterGates Veterinary Specialists
How do I make an appointment?
As we are a referral only clinic your vet will need to refer you by completing an online referral form via our website to start the referral process. Our reception staff will then contact you using the information provided and an appointment can be arranged at a mutually convenient time.
What will happen during the appointment?
During your appointment, we will obtain a detailed history of your pet’s medical background as well as information on the current problem. A thorough clinical examination of your pet will then be performed and any findings and provisional diagnoses will be fully discussed with you at that time. We make every effort to perform investigations and possible surgery during the same visit.
How long is my appointment going to be?
A first consultation will usually be around 45 minutes to 1 hour, depending on the circumstances.
How long will my pet be in the hospital?
This is entirely dependent on the problem. Our reception staff will be able to give you approximate time scales and help you plan your trip.
The Specialist referral practice is a long way away. Will I have to go back many times?
Not necessarily. Often follow-up tests will be performed by your own vet and future care is overseen by your Specialist. We work with your vet to minimise journey times whilst optimising care for your pet.
Why should I travel further to see a Specialist?
A Specialist is an expert in their particular field and your vet will refer you to the appropriate specialist according to your pet’s presenting symptoms and needs.
What is a Specialist referral?
A referral to a member of our expert team gives you the peace of mind that your pet is in the very best of hands.
A Veterinary Specialist is similar to a consultant doctor. To become a Specialist, a vet must focus entirely on their area of specialisation for three to five years, training under an experienced Specialist in that field. During this time they will examine, diagnose and treat a wide range of cases, publish clinical research in this field and prove themselves to be at the forefront of their discipline before completing advanced examinations.
How do I claim from my insurance company?
If you have pet insurance, you will need to inform your insurance company as soon as possible that you wish to make a claim. They will inform you of the process and, depending on your insurance company’s processes, you will need to bring a claim form, or your policy number, with you to your appointment. Any excesses should be paid at the time of consultation or discharge.
Direct claims – A direct claim is when your insurance company reimburses the veterinary practice. Each insurance company varies with their policy on paying a veterinary practice so please check with your insurance provider prior to your appointment. Please note, we do charge a Direct Claim Fee for this service. Please call us for information.
Indirect claims – An indirect claim is when the insurance company reimburses the policyholder. In this case, you would pay your pet’s veterinary bill in full before the claim can be processed and the insurance company will send you payment directly.
In the unfortunate event your insurance company refuses to pay your claim, or the cost exceeds your policy limit, please be aware that you will be responsible for the full payment of your bill.
How much is a consultation?
We will inform of the cost of the consultation appointment at the time of booking and endeavour to provide you with an accurate estimate of treatment before any investigations or procedures are performed. The team will always keep you up to date about charges on your account.
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Certified May 24, 2026Yext Knowledge Graph
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