VeterinarianEmergency Veterinarian ServiceCVS Group Plc
Here at Pet Doctors Soham we are a small animal practice who offer: SignVideo - Deaf BSL service, The Healthy Pet Club, Pet insurance, Pet passports/Animal Health Certificates, Nurse clinics, Home visits across the wider Soham area.
We are RCVS accredited as a Core Standards (Small Animal), welcoming Cage and aviary birds, Cats, Dogs, Guinea pigs, Rabbits, Small furries. We are passionate about animal care and making sure your pets receive the best possible veterinary healthcare.
I’ve had a frustrating experience with this practice. Communication has been very poor—there appears to be only one staff member who can handle insurance queries, and they are often unavailable. I had to wait over a week just to speak to someone who could help, which made an already stressful situation much worse.
I also experienced long delays in receiving my dog’s test results and had to chase the practice myself, rather than being contacted.
On top of that, I was concerned about cleanliness. There was visible blood on the floor of the reception area, and I had to carry my dog to avoid them walking through it. This felt very unhygienic and unprofessional.
Overall, I expected a much higher standard of care and communication.
SS
Simon
Apr 23, 2026
5.0
I can’t express my thanks enough to our vet Ali and his team of nurses and receptionists. He has been looking after our dogs for approx three years now and I have never had such a kind, caring empathetic and skilled vet. In my experience he truly is the best and we will never go to anyone else.
Unfortunately last year we had to have our two elderly dogs put to sleep. Both during the treatment beforehand and the actual process we were shown the ultimate kindness and consideration.
All of the staff at both the Soham and Ely branches are amazing, I really feel like they treat our dogs as though they were their own, and that is so comforting.
My little dog has just had to have an operation to have large fatty Lypomas removed, I can only say everything has been communicated in such an easy to understand way and I can’t express how much it means to us to have the support of all the staff at Pet Doctors
Thanks again Ali for everything you have done for us and our furbabies
Simon Michele & Dino Gooch.
RW
Rebecca Wells
Mar 17, 2026
5.0
I can’t recommend this practice highly enough. The whole team are incredibly friendly, welcoming, and genuinely caring. They make every visit feel calm and stress-free, which means a lot when you’re worried about your pet.
They’re also efficient and well organised, so you’re never left waiting or unsure about what’s going on. Everything is explained clearly, and you always feel like your pet is in safe hands.
A special thank you to Sam, who is absolutely wonderful — kind, attentive, and clearly passionate about what she does. It really makes a difference❤️
CC
Christopher Chapman
Feb 21, 2026
5.0
An exceptionally professional and competent service. Cheddar the cat.
Frequently Asked Questions About Pet Doctors Soham
Do I need to make an appointment?
All consultations are by appointment only, so please call us to discuss your pet's needs and arrange an appointment.
Can I call your practice for advice?
If you have any concerns about your pet's health, please call us. Whilst our team can provide some guidance over the phone, we recommend booking an appointment for a more thorough evaluation.
Will my pet insurance cover the costs of treatment?
Treatment is tailored to each pet, so insurance coverage may vary. We would advise contacting your pet insurance provider to confirm what is covered.
How much will my pet's treatment cost?
Treatment costs vary based on your pet's needs. We will always provide a cost estimate before proceeding with any treatment. Please call us for more details.
How do I register with your practice?
Registration is easy: simply complete the form on our website, or call us and let our receptionist know you'd like to become a client.
How do I make an appointment?
Booking an appointment is simple—just give us a call!
How do I make a complaint?
We strive to always offer top-quality service, so if something isn't right, please let us know as soon as possible. For formal complaints, you can contact the practice in person, by phone, or in writing.
Do I need to make an appointment at Pet Doctors Soham?
Yes, all consultations are by appointment only. Please call to discuss your pet's needs and arrange an appointment.
Can I get advice about my pet's health over the phone?
You can call the practice for some guidance, but a thorough evaluation requires booking an appointment.
Will my pet insurance cover treatment costs at Pet Doctors Soham?
Insurance coverage varies depending on the treatment. Contact your insurance provider to confirm coverage.
How can I register my pet with Pet Doctors Soham?
Register by completing the form on their website or calling the receptionist to become a client.
What payment options does Pet Doctors Soham accept?
They accept BACS, cash, Direct Debit, Maestro, MasterCard, and Visa payments.
What are the opening hours of Pet Doctors Soham?
Open Monday to Friday from 08:30 to 19:00 and Saturday from 09:00 to 13:00; closed Sundays.
Does Pet Doctors Soham offer any special services?
Yes, including SignVideo for deaf BSL users, The Healthy Pet Club, pet passports, nurse clinics, and home visits.
What nearby pet services are close to Pet Doctors Soham?
Nearby pet services include The Grooming Parlour at Charlie's for grooming and Woofstar, a local pet store, which complements your visit.
Are there nearby public services or amenities near Pet Doctors Soham?
Soham Cemetery is nearby for public services, while The Carpenters Arms pub offers a place to relax after your visit.
How can nearby locations assist me in finding Pet Doctors Soham?
Local businesses like Commercial Floor Sanding Ltd and Witham Group Soham are landmarks that can help guide you to the practice located on Fordham Rd.
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