Certified by Pets at Home Bracknell • Jun 14, 2026
Pet StorePets at Home Ltd
Pets at Home Bracknell is your trusted local pet shop, offering quality pet food, treats, toys and accessories for dogs, cats, small animals, fish and reptiles. Sign up to our free Pets Club for rewards, discounts, and pet care tips. Keep your pet’s food stocked effortlessly with Easy Repeat, our simple subscription service. Prefer to shop online? Use our fast Click & Collect to pick up your order at Pets at Home Bracknell at your convenience. We’re proud to serve pet owners throughout Bracknell with friendly service and trusted brands.
Location
Certified by Pets at Home Bracknell • Jun 14, 2026
Certified by Pets at Home Bracknell • Jun 14, 2026
Monday9:00 AM - 8:00 PM
Tuesday9:00 AM - 8:00 PM
Wednesday9:00 AM - 8:00 PM
Thursday9:00 AM - 8:00 PM
Friday9:00 AM - 8:00 PM
Saturday9:00 AM - 7:00 PM
Sunday10:00 AM - 4:00 PM
Products & Services
1 list · 1 item
Explore offerings from Pets at Home Bracknell on The Peel Centre in Bracknell, with popular services available at this location.
Products and Services
1 item
Services
If you're looking for help or advice, feel free to pop in-store and our friendly colleagues can assist you with... Free Harness Fitting | Free Weight Checks | Nutrition Consultations | Adoption Centre | Licensed Medicines | Pets in-store | Carry to Car Service | Click & Collect and any other pet queries you may have.
Probably the best retail experience I’ve had in a long time. Such friendly, knowledgeable
and attentive staff. Visited on 13/06/26
DG
Debbie Galley
May 31, 2026
5.0
Dog loves to shop here. Lots of friendly staff with treats
TT
Travis
May 7, 2026
1.0
If I could give zero stars, I would.
I visited Pets at Home in Bracknell this morning and witnessed what I found to be a very upsetting interaction between staff and an elderly customer using a mobility scooter, who was accompanied by his dog.
The dog was not on a lead, but throughout the entire incident it remained calm, obedient, and closely by its owner's side. At no point did the dog behave aggressively, cause disruption, or move away from the gentleman.
A member of staff approached and informed the customer that the dog needed to be on a lead. The gentleman politely explained that his dog was fully under control at all times. Despite this, more staff members became involved, and the situation escalated unnecessarily.
What was particularly concerning was the number of staff who gathered around this elderly customer. It felt intimidating and disproportionate, especially given that the dog remained quiet and perfectly behaved throughout. Instead of calmly explaining store policy and allowing the customer to complete his purchase, the gentleman was prevented from buying his items and was effectively escorted out.
From where I stood, this appeared to be an unnecessarily confrontational way to handle the situation. A more measured and compassionate approach could easily have resolved the matter respectfully.
Customer service should always be professional, fair, and mindful of how vulnerable customers may feel in these situations. Sadly, what I witnessed today fell well short of that standard.
GO
geraldine orton
Mar 11, 2026
5.0
Great advice from girl in store regarding what to get for our new pup. She even helped us with discount vouchers! Very nice experience to shop there.
KR
K R
Feb 26, 2026
5.0
Absolutely lovely staff and reasonable prices. This is a great business which is struggling and I hope people support a British icon.
Frequently Asked Questions About Pets at Home Bracknell
Can I order online and collect in-store?
Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.
To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.
Are pets allowed in Pets at Home stores?
Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.
Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.
How to find lost property I've lost in store.
If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.
Are there any upcoming events at Pets at Home stores near me?
Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:
My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.
Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.
Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.
To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.
Do Pets at Home stores offer parking facilities?
Yes, many Pets at Home stores offer parking facilities for their customers.
Are Pets at Home stores accessible for people with disabilities?
Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.
Can I order online and collect my pet supplies at Pets at Home Bracknell?
Yes, Pets at Home Bracknell offers a Click & Collect service where you can order online and pick up your purchases in-store, often within one hour.
Are well-behaved dogs allowed inside Pets at Home Bracknell?
Yes, well-behaved dogs on a lead are welcome inside Pets at Home Bracknell, allowing you to shop with your pet.
What are the opening hours of Pets at Home Bracknell?
Pets at Home Bracknell is open Monday to Friday from 9:00 to 20:00, Saturday from 9:00 to 19:00, and Sunday from 10:00 to 16:00.
Does Pets at Home Bracknell provide parking facilities?
Yes, many Pets at Home stores including Bracknell offer parking facilities to customers.
Is Pets at Home Bracknell accessible for customers with disabilities?
Yes, many Pets at Home stores, including Bracknell, are fully accessible with features like wheelchair access and accessible parking.
What types of pet products are available at Pets at Home Bracknell?
Pets at Home Bracknell offers a wide range of pet products including food, treats, toys, grooming products, pet beds, cages, healthcare products, and more for various animals.
Are there any pet-related services available at Pets at Home Bracknell?
Yes, services include Click & Collect, free help and advice, free harness fitting, free weight checks, nutrition consultations, an adoption centre, licensed medicines, and carry to car service.
What other stores are located near Pets at Home Bracknell?
Nearby stores include Harveys furniture, Home Bargains discount store, Wilko, The Range for home goods, and Currys PC World with electronics and mobile phones.
Can I visit a veterinarian near Pets at Home Bracknell for my pet's health needs?
Yes, Vets4Pets is located nearby and offers veterinary, diagnostic, and pet services to support your pet's health.
Where can I relax or grab a bite near Pets at Home Bracknell?
You can visit dee dees cafe, a nearby cafe and smoothie bar, or the Morrisons Cafe for a meal or refreshment before or after your shopping trip.
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