Question 1

Can I order online and collect in-store?

Accepted Answer

Yes, you can order online and collect your purchases in-store at Pets at Home. This service, known as Click & Collect, allows you to shop online and pick up your items from a local store. Pets at Home offers a One Hour Click & Collect service, enabling you to collect your order within an hour of placing it online.

To use this service, visit the Pets at Home website, select your items, and choose the Click & Collect option at checkout. You'll receive a notification when your order is ready for collection. Please note that availability may vary by store, so it's advisable to check the specific store's details before placing your order.

Question 2

Are pets allowed in Pets at Home stores?

Accepted Answer

Yes, Pets at Home stores are pet-friendly and welcome well-behaved dogs. You can bring your dog into the store, provided they are kept on a lead and under control at all times. This policy allows you to shop for pet supplies while your dog accompanies you.

Please ensure your dog is well-behaved to maintain a pleasant environment for all customers.

Question 3

How to find lost property I've lost in store.

Accepted Answer

If you've lost an item in a Pets at Home store, please contact the specific store directly to inquire about their lost property procedures. You can find the contact details for each store using the store locator on the Pets at Home website. It's advisable to reach out as soon as possible, as lost items are typically held for a limited time before being disposed of or donated.

Question 4

Are there any upcoming events at Pets at Home stores near me?

Accepted Answer

Yes, Pets at Home stores offer a variety of events and workshops designed to enhance your pet care experience. These include:

My Pet Pals Workshops: Educational sessions for children to learn about different animals and responsible pet ownership.

Puppy Playtime Classes: Sessions providing a safe environment for puppies to socialise and play.

Cub Scout Animal Carer Workshops: Collaborative workshops with the Scouts to help young people become responsible pet owners.

To find upcoming events at your local Pets at Home store, please visit their Events page. Enter your location to view events near you. For more information or to book a place, contact your local store directly.

Question 5

Do Pets at Home stores offer parking facilities?

Accepted Answer

Yes, many Pets at Home stores offer parking facilities for their customers.

Question 6

Are Pets at Home stores accessible for people with disabilities?

Accepted Answer

Yes, many Pets at Home stores are fully accessible to customers with disabilities. We strive to ensure our stores are inclusive, with features such as wheelchair access, accessible parking spaces, and lift facilities where available.

Question 7

Can I order online and collect my purchases at Pets at Home Dundee?

Accepted Answer

Yes, Pets at Home Dundee offers Click & Collect service, allowing you to order online and pick up your items in-store, often within one hour of ordering.

Question 8

Are Pets at Home Dundee stores pet-friendly?

Accepted Answer

Yes, well-behaved dogs are welcome in Pets at Home Dundee stores, but they must be kept on a lead and under control at all times.

Question 9

What are the opening hours of Pets at Home Dundee?

Accepted Answer

Pets at Home Dundee is open Monday to Friday from 9:00 to 20:00, Saturdays from 9:00 to 19:00, and Sundays from 10:00 to 18:00.

Question 10

Does Pets at Home Dundee provide parking facilities?

Accepted Answer

Yes, many Pets at Home stores, including the Dundee location, offer parking facilities for customers.

Question 11

Is Pets at Home Dundee accessible for people with disabilities?

Accepted Answer

Yes, the store is fully accessible, featuring wheelchair access, accessible parking spaces, and lift facilities where available.

Question 12

What types of products can I find at Pets at Home Dundee?

Accepted Answer

Pets at Home Dundee offers a wide range of pet products including food, treats, toys, grooming equipment, beds, collars, cages, healthcare products, and fish tanks.

Question 13

Are there any events or workshops at Pets at Home Dundee?

Accepted Answer

Yes, the store hosts events like My Pet Pals Workshops, Puppy Playtime Classes, and Cub Scout Animal Carer Workshops. Check the Pets at Home website or contact the store for upcoming events.

Question 14

How can nearby facilities help when visiting Pets at Home Dundee?

Accepted Answer

Nearby places like Arnold Clark and Scott Fyffe Motors can assist if you need automotive services before or after visiting the store. Majestic Wine and The Boars Rock nearby offer convenient options for dining or drinks afterwards.

Question 15

Are there convenient options for currency exchange near Pets at Home Dundee?

Accepted Answer

Yes, Asda Travel Money, Post Office Travel Money, and Travel Money Bureau are nearby for any currency exchange needs when visiting the store.

Question 16

What nearby services might customers find useful when visiting Pets at Home Dundee?

Accepted Answer

Nearby services include Kingsway Fire Station for emergencies, salon services at Salon Fierce and Hair By Neve Swan, as well as food options like Mordentes Takeaways and Pearl of Hong Kong.

Pets at Home Dundee

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