Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Woodstock provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
233 reviews
5 stars
156
4 stars
28
3 stars
9
2 stars
12
1 star
28
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, caring, and knowledgeable, although some reported issues with rudeness and lack of communication.
Care Quality
While several reviews highlighted thorough and compassionate care from veterinarians, others expressed dissatisfaction with misdiagnoses and inadequate follow-up.
Appointment Management
Customers frequently mentioned long wait times and issues with scheduling, particularly with drop-off appointments leading to extended stays for pets.
Pricing Concerns
There were mixed reviews regarding pricing, with some customers finding the wellness plans beneficial, while others felt the costs were excessive and not transparent.
Customer Experience
Overall, experiences varied widely, with some customers expressing high satisfaction and loyalty, while others reported significant frustrations leading to a decision to switch vets.
- DGDJ GoodenOct 4, 20251.0They seemed understaffed and overwhelmed. Not the best situation to get the care you need on a regular basis for your babies. My 3rd visit and it’s always understaffed or overbooked.
- KJkate joySep 25, 20251.0I recently adopted a puppy, and thought that taking her to Banfield would be cheaper for some reason. Three times I tried to take her in for a SINGLE VACCINE, and they told me I had to pay an exam fee, leave her there for 7 hours, and spent the entire time trying to pressure me into their optimum wellness plan. When I adopted my puppy she had a scab on her ear from who knows what. The vet tried to tell me that the scab was ringworm because the scab fluoresced under UV light. If it was ringworm it would have a) not been getting better, and b) I would have seen it on my hands or my three other pets. I asked the vet if there was any other reason it would have fluoresced, and she reluctantly admitted that "scabs just do it sometimes," after trying to tell me to pay $120 for a swab and culture analysis, and then potentially a $70 cream that you can buy from chewy for $25. Switched to an independent & locally owned vet and not only is it more affordable but I feel like she is getting better, more honest care!
- SGSandy GaglioSep 25, 20255.0We always have a great experience at the Woodstock Banfield. The ladies at the check-in are always pleasant and polite. Depending on the reason for our dogs’ visit, the price of treatment is disclosed. We have the Optimum Wellness Plan which definitely helps to save us money. The Veterinarians are so thorough on every visit. I usually have questions and all of them are addressed. I love this Banfield! You will too!
- CTClever TrevorSep 20, 20255.0My cat, Zenon, recently fell ill. I called them the day he started puked blood around about 5pm. They said "bring him now". They did an exam and xray. Found he ate a bunch of hair ties. They strongly advised us to get them surgically removed ASAP. Since they could not do it, because they already had emergency surgery for another pet, they called around to local banfields. Another location pushed non emergency surgeries aside and got us in. We are great full for their efforts and level care Zenon recieved. He is now on his way to a full recovery. We greatly appreciate the staff for all they did and cannot recommend them enough.
- TGtesa greeneSep 17, 20255.0Banfield Pet Hospital is the best. We love Dr. Rogers. She is knowledgeable, friendly, and knows what our dog, Sophie needs.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Woodstock offer?
Banfield Pet Hospital offers a range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter procedures, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Woodstock?
The hospital is open Monday to Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays like Christmas and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to emergency hospitals or specialty providers as needed. During non-hospital hours, you should contact your local emergency hospital.
Can I get veterinary care remotely through Banfield?
Yes, Banfield clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield?
Optimum Wellness Plans provide annual preventive pet care including exams, vaccines, early diagnostic screening, nutrition consultations, and dental care. They automatically renew yearly and offer discounts on treatment for abnormal conditions.
How can I schedule an appointment at Banfield Pet Hospital in Woodstock?
You can schedule an appointment online via their website or use the Banfield app available on iOS and Android for quick booking and Vet Chat services.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits for Optimum Wellness Plan clients.
Is Banfield Pet Hospital located near any pet supply stores?
Yes, Banfield is located near PetSmart, a pet supply store and pet services provider, making it convenient to shop for pet products before or after your visit.
Are there dining options close to Banfield Pet Hospital in Woodstock?
Yes, Taco Mac- Woodstock, a restaurant and sports bar, is nearby. You can enjoy a meal or drink before or after your pet's appointment.
What other amenities are near Banfield Pet Hospital that customers might find useful?
Nearby amenities include Target Store for shopping, CVS Pharmacy for medical supplies, Starbucks for coffee, and Massage Envy for massages and skin care services, enhancing your visit to the area.