Banfield Pet Hospital

Reviews

• SM

  Sarah M

  2 days ago
  1.0
  My dog Cotton is DEAD. I am writing this review to share my experience and to hopefully prevent another pet owner from going through what I did: I took my dog Cotton here for the first time in July 2025 and signed up for a wellness plan. I was told he looks perfectly healthy and did great. later on, I got a voicemail stating the blood sample they took was compromised and another sample would be required. At the next visit, anemia suddenly appeared in his bloodwork. When I questioned how such a drastic change happened so quickly, I was told he had a stomach issue, bought the medication as advised but nothing got better- in fact it got worse. They said to go to another ER nearby if needed. what? Your the doctor I am paying. You said he had a stomach ache and I bought the medicine? On October 9th, after noticing Cotton’s condition worsening, I called Banfield to request his medical records.Throughout Cotton’s care, I repeatedly struggled to access the basic medical documentation I had paid for. I was told a doctor would call back, but after waiting 4–5 hours, I had to call again. I repeated that something was wrong and that I needed Cotton’s records. Only after pushing multiple times were the documents finally emailed to me. It felt like pulling teeth just to receive information that should have been readily available. Even though I was told three views had been taken and everything looked fine, Till this day, I have never seen his x-rays myself. What they were saying didn't add up and I decided to go to another vet. At the new veterinary clinic, the doctor immediately recognized that Cotton’s bloating was an obvious red flag. X-rays there revealed a large cancerous mass that could have ruptured at any time — something Banfield should have caught. A simple X-ray at the first visit would have identified the problem. Instead, Cotton was sent home with medication for an upset stomach he didn’t even have. I was told Cotton was in pain, had internal bleeding and would die. Lack of accountability and corporate handling While Banfield stated they would “partner with the Chief of Staff” to make improvements, my concern is not corporate phrasing — it is accountability for the care that Cotton received. The larger issue is that clear warning signs were missed, communication barriers were constant, and a life-threatening condition went unrecognized until it was too late and Im not even a doctor. I do not expect individual staff members to admit fault, but the evidence speaks for itself. The way this situation has been handled feels more focused on protecting the business — especially considering Banfield is owned by Mars — than on addressing the harm caused. My goal in sharing this is not to blame but to ensure transparency and hopefully prevent this from happening to someone else’s pet. Cotton deserved better, and no one should have to fight this hard for basic medical information while their pet is suffering. RIP COTTON.Other Online reviews look like they have been similar.
• CH

  casey hand

  Nov 17, 2025
  1.0
  Came to leave a review about a rude receptionist, can see now I am not the only person she has been inappropriate and rude to. She would not give me her name, but was extremely rude and made comments to me implying she wanted to fight me when I came in. The reason being she was mad that I came to pick up my pets medication when I was told by someone else that it was ready. Going to find a new veterinarian- do not trust leaving my pets with people like this. The amount of reviews about this lady and the fact that management hasn’t taken action to correct it is revealing…
• GO

  Gigi Owens

  Nov 17, 2025
  1.0
  The level of disrespect and unprofessionalism coming from the front desk is unacceptable for any business, especially one where customers are trusting you with their pets. The staff often speaks to customers in a rude and aggressive manner, both over the phone and in person, and it’s clear they bring their personal feelings into their interactions. This kind of behavior makes customers feel uncomfortable and unwelcome, and it reflects a complete lack of training and accountability. The front desk is the first impression of the entire establishment, and it sets the tone before any service even takes place. When the individuals in that role choose to be confrontational or dismissive instead of helpful and professional, it damages the credibility of the whole business. This facility could be truly great if the front desk issues were taken seriously. Until the customer service culture at the front desk is addressed and corrected, the overall experience will continue to suffer, no matter how good the actual services are.
• ZN

  zeina noseibeh

  Nov 17, 2025
  1.0
  I have been bringing my dog to this location for over three years because of the amazing staff that they have however I literally just got off the phone with one of the front desk Workers (Hispanic lady with accent and glasses) gave me complete attitude and was very disrespectful and literally yelling at me over the phone I do not pay enough money to deal with that amount of disrespect. I just received over the phone, actually screaming in my ear and was very rude. I want somebody to contact me about her and I asked her for her name and then proceeded to not give it to me and told me I will see her whenever I come in in person. I want to make a report about her! I want somebody to contact me. After I came in person as I was instructed to on the phone, she removed all the cards off the desk when I walked in so I wouldn’t get her name .THENNN she proceeds to yell at me at states “ your lucky I even called you about your dogs medication” then continues to yell at me. Because of this interaction, I no longer feel comfortable bringing my dog to this location—or to Banfield at all. I am requesting that my membership be canceled immediately. I pay a significant amount for my pet’s care, and I do not expect or deserve to be treated in this manner by anyone representing your clinic.
• DZ

  Dee Zulfic

  Nov 6, 2025
  5.0
  Dr. Huang is the best doctor ever. Every time when there is a health concern with our fur baby we come to the clinic worried and thanks to Dr. Huang and her team we walk out of there knowing everything will be fine, We are blessed and grateful that she is Lunas doctor. We wish all doctors are compassionate and caring like she is. Her team is great and very compassionate and helpful.

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