Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet ServicesBanfield
Banfield Pet Hospital - Johns Creek Proper provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
191 reviews
5 stars
118
4 stars
19
3 stars
3
2 stars
5
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted issues with rude and unprofessional behavior from front desk staff, leading to customer dissatisfaction.
Veterinary Care
While some customers praised the veterinary staff for their care and compassion, others reported serious concerns about misdiagnoses and lack of accountability in critical situations.
Transparency and Pricing
Customers expressed frustration over unclear pricing practices and perceived prioritization of profit over patient care, particularly regarding upfront payment requirements.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction with the care provided, while others reported severe dissatisfaction and loss of trust.
- SVSree Veerapaneni3 days ago5.0Our dogs love to go here, great staff.
- ZNZehra Ali NaqviJan 2, 20261.0Worst experience ever service is horrible staff is rude I don’t recommend this place
- JLJennifer LeeDec 20, 20255.0Stephanie and Ari are the most helpful and wonderful person!!! My baby girl needed surgery and they were the most helpful people ever!!!! Made my experience the most comforting thing! I came from peachtree hill Banfeild and my dogs hated it there and I can see the difference on how they care for mt babies!!!!
- CCCherrySherryVeryBerryDec 12, 20251.0This was my worst experience with Banfield. Their practices appear to prioritize profit over patient care. While 4 other clinics provided clear quotes for an international travel health certificate by phone, email, or in person, this Banfield location required a $75 upfront payment just to disclose pricing.( of course they call it protocols) Even after I brought all required paperwork in person, they still refused to provide any cost information without payment. Requiring customers to pay before knowing the price is unreasonable, lacks transparency, and is deeply unprofessional. Go to other ones near your home not this one. All they care is money.
- MDMartin DSouzaDec 10, 20255.0The team at this Banfield hospital were simply amazing My dog Sabrina was pretty sick with severe vomiting and itching all over the body. They gave her two injections and within less than a day Sabrina was perfectly back to her normal cheerfulness Thanks a million I will definitely recommend them to my friends who have pets Martin D’Souza
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides quality health and wellness care including routine vaccinations, microchipping, dental and surgical care, and preventive treatments like parasite control and nutritional counseling.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies during non-hospital hours, contact your local emergency hospital.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan offers annual preventive care including exams, vaccines, early screen diagnostics, nutrition and dental consultations. It is not insurance but provides discounts for treatments and automatically renews yearly.
How can I pay for an Optimum Wellness Plan?
You can pay monthly via automatic withdrawal or credit card, or pay the full amount upfront at enrollment to cover your pet's essential preventive health care.
Can I access veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can get 24/7 remote pet care advice and triage support from veterinarians through Vet Chat™ on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and get a call when they are ready, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's usual business hours?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM, with closures on major holidays like Christmas and New Year's.
Are appointments required to visit Banfield Pet Hospital?
Yes, appointments are required for visits to Banfield Pet Hospital.
What nearby dining options are available around Banfield Pet Hospital?
Nearby dining options include Lupes Brick Oven & Cantina for Mexican and pizza, Johnny's Pizza, Cafe Caribe Cuban restaurant, and Mom's Indian Kitchen.
What other pet-related services are near Banfield Pet Hospital?
Peachtree Animal Clinic, offering veterinary services and pet supplies, is a nearby option for additional pet care needs.
What amenities are near Banfield Pet Hospital for pet owners?
Around Banfield Pet Hospital, you can find grooming and beauty services at Sara Hair and Spa, and after your pet's visit, enjoy shopping at Suvidha Indo-Pak Grocery or Suvidha International Market.