Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Smyrna provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
267 reviews
5 stars
167
4 stars
27
3 stars
12
2 stars
9
1 star
52
What are people saying?
AI-generated from recent customer reviews
Staff Performance
Many customers praised the staff for being friendly, knowledgeable, and caring towards their pets, with specific mentions of individual staff members who provided excellent service.
Communication Issues
Several reviews highlighted poor communication, including long wait times for phone calls, lack of follow-up, and unclear explanations regarding services and billing.
Service Quality
While some customers had positive experiences with the quality of care, others reported significant issues, including misdiagnoses, lost samples, and dissatisfaction with the handling of their pets.
Pricing Concerns
Customers expressed frustration over high costs and perceived upselling of unnecessary treatments, with some feeling misled about the wellness plan and additional charges.
Appointment Availability
Many reviews noted difficulties in scheduling appointments, with long wait times and overbooking being common complaints.
- SCShannontia crawford6 days ago1.0I have been with Banfield since 2016 for my dog. I came in today due to my dog have diarrhea and blood in his stool. I came in at 12:20am for a drop off appointment. The doctor advised me she could run one test that was $46 dollars and fecal exam that was included in his plan. She advised after that if need she would run blood test. Around 2pm two hours later doctor calls me and stated she went to get ace from the crate and his anus was bleeding. She states she washed him off and recommended he goes to the emergency room stating she could do the work in house but recommends the ER. So I take him to the ER they recommended got there they provide my dog with pain meds and releases his anal glands. They then are speaking on next steps and start a quote on what they recommended I say hey this sound like the stuff Banfield was supposed to do earlier. They say yes Banfield should've done some of these things before sending you out I can call them and you can go back some of this is probably covered in your plan. I go back to Banfield this being now 3:30 pm they put me in a room with a new doctor. First thing out of this doctor mouth is so you came back from the ER cause you couldn't afford their pricing I'm like yeah no that's not what happened I stated I was advised you all could've did it. So I asked what was done earlier when I dropped him off he said they notes state you declined treatment I advised I never declined treatment you told me to go to ER. I have been gaslighted since 12am by this office they basically just didn't want to deal with my dogs bloody anal . They kept passing they buck instead of doing their. Between rude comments and just lack of any help with my dog they didn't even do any exam on him the first time . They have the worst practice and I cant believe I was handled this way me and my dog. Thank God for the people al the ER that actually gave my dog treatment.
- MOMarian OquendoOct 25, 20255.0Ariana, the vet assistant was so wonderful! First time in 8 years that we receive such kind and careful explanations of Keelo's visit! She patiently explained and listened to my questions and concerns.
- DNDee niceSep 15, 20255.0Professional knows everything about the animals they deal with and very honest about your furry friend situation
- KWKellisa WrightAug 11, 20251.0Banfield unfortunately is a rip off. For what I was paying for in monthly dues…I have and was discriminated against…tried to notify management only to encounter more discrimination. Also had a very sick puppy …stool samples were taken..I paid a very high invoice ….only to be told 3 weeks after ….that the stool samples were lost in transition…..which means my dog was misdiagnosed and given meds based on an assumption as the stool samples were lost and never recovered. Going on 5 months now…I still have not heard from management. If you care for your fur baby’s well being please invest in a different vet outside of Banfield.
- DSdarius stringerJun 30, 20251.0I made a schedule an appointment for my pet for a nail trim. Which I called the morning before to confirm, and this Banfield confirmed my pets appointment. I showed up and the lady at the front told me we will be there shortly . I waited for 30 minutes and the front desk come back and tells me after I sat there 30 minutes ,Oh we can’t see your dog today we are busy you will need to come back. I told the girl at the front desk you couldn’t told before I sat there and did not tell me anything. I transferred both of my pet to another Banfield in John’s creek Georgia and never had any problem same with collier road location. I’m very disappointed with this company how me and my pet were treated . So once again I’m transferring my pets out of this location again. Because of this service at this location . I have had the wellness on this pet for over 15 years . Bad Bad Customers communication skills. My star would be a zero for this location .
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Smyrna?
Banfield Pet Hospital Smyrna is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency veterinary care?
Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice and possible referrals. For emergencies during non-hospital hours, please contact your local emergency veterinary hospital.
What preventive pet health services does Banfield provide?
They offer a range of preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plans?
Optimum Wellness Plans provide annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, proper nutrition consultations, and dental care. They automatically renew annually and are not insurance but offer discounts on treatments.
How do I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly through automatic withdrawal from a bank account or credit card, or pay in full upfront, making it easier to budget for your pet's preventive care.
What types of appointments are available at Banfield Pet Hospital?
Appointments include in-room visits where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready for pickup, and virtual visits for Optimum Wellness Plan members.
Is Banfield Pet Hospital wheelchair accessible and inclusive?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ customers, ensuring accessibility and inclusivity for all clients.
Which nearby pet stores can I visit along with Banfield Pet Hospital?
Nearby PetSmart offers additional pet services and products. This can be convenient for pet owners to combine veterinary care with pet supplies shopping in Smyrna.
What shopping centers are near Banfield Pet Hospital Smyrna?
Heritage Pavilion shopping center and stores like Michaels, Ross Dress for Less, and T.J. Maxx are nearby. You can enjoy shopping before or after your pet's appointment.
Are there beauty and spa services close to Banfield Pet Hospital?
Yes, nearby beauty and spa options include Ulta Beauty, Benefit Cosmetics BrowBar, Salon sutra, Rico Nail, and Luxor Nails & Spa, perfect for relaxing after your pet's visit.