Banfield Pet Hospital

Reviews

• EJ

  Emily Johnson

  Jan 30, 2026
  3.0
  I like this location out of all the Atlanta area banfields and the front desk staff are always so friendly and nice and generally a good experience but lower rating because multiple times today at the beginning of my appointment I said I don’t want a comprehensive exam just vaccines for my pet - I was on a short timeline today and I didn’t want my dog to be stressed and upset from a full exam because he’s not a big fan of it and I had a lot of questions that I wanted to discuss during the actual comprehensive exam and didn’t have them ready today. Then I get in the room and sit there for 30 minutes before anyone even comes in the room and again I say just here for my dogs vaccine not a comprehensive and they take my dog back saying it’ll be quick and just do the vaccines then another long wait and the vet comes in and says he did the whole comprehensive and tests and what not. This is very frustrating as a quick appointment turned into an hour and I was already rushed at that time and didn’t have my questions prepared that I feel like its a waste of having a comprehensive exam that’s paid for in the plan when now it was just a bunch of tests and nothing more. This isn’t the first time either that they’ve done this for my appointments. Have had a number of good experiences with this location which is why I like going here but the number of bad ones now are catching up.
• AM

  april miller

  Jan 17, 2026
  5.0
  Great place never rushes you to pick up and nice friendly staff ! It’s always a bit more than expected $ but not their fault when things become due . HIGHLY SUGGEST YOU TO GET THE PLAN !
• SC

  Shannontia crawford

  Nov 18, 2025
  1.0
  I have been with Banfield since 2016 for my dog. I came in today due to my dog have diarrhea and blood in his stool. I came in at 12:20am for a drop off appointment. The doctor advised me she could run one test that was $46 dollars and fecal exam that was included in his plan. She advised after that if need she would run blood test. Around 2pm two hours later doctor calls me and stated she went to get ace from the crate and his anus was bleeding. She states she washed him off and recommended he goes to the emergency room stating she could do the work in house but recommends the ER. So I take him to the ER they recommended got there they provide my dog with pain meds and releases his anal glands. They then are speaking on next steps and start a quote on what they recommended I say hey this sound like the stuff Banfield was supposed to do earlier. They say yes Banfield should've done some of these things before sending you out I can call them and you can go back some of this is probably covered in your plan. I go back to Banfield this being now 3:30 pm they put me in a room with a new doctor. First thing out of this doctor mouth is so you came back from the ER cause you couldn't afford their pricing I'm like yeah no that's not what happened I stated I was advised you all could've did it. So I asked what was done earlier when I dropped him off he said they notes state you declined treatment I advised I never declined treatment you told me to go to ER. I have been gaslighted since 12am by this office they basically just didn't want to deal with my dogs bloody anal . They kept passing they buck instead of doing their. Between rude comments and just lack of any help with my dog they didn't even do any exam on him the first time . They have the worst practice and I cant believe I was handled this way me and my dog. Thank God for the people al the ER that actually gave my dog treatment.
• MO

  Marian Oquendo

  Oct 25, 2025
  5.0
  Ariana, the vet assistant was so wonderful! First time in 8 years that we receive such kind and careful explanations of Keelo's visit! She patiently explained and listened to my questions and concerns.
• DN

  Dee nice

  Sep 15, 2025
  5.0
  Professional knows everything about the animals they deal with and very honest about your furry friend situation

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