Banfield Pet Hospital

Reviews

• SM

  Senia Moore

  Feb 16, 2026
  1.0
  Highly upset with this location. I booked an online appointment at the Abercorn store @8:30am for an in person doctors visit, I arrive and they tell me I am at the wrong location and need to go to the mall blvd location. I then proceed to go to the mall blvd location and they tell me I would need to drop off my dog and would not be able to pick her up until later in the afternoon because they had no in person doctors appointments available & that although I made an appointment for an in person visit, they stated “they had no control over the scheduling portal & they did not confirm this visit”. Mind you I received a confirmation email from Banfield confirming my appointment time and location which was supposed to be at the Abercorn store. I had plans later than evening and could not drop her off and then resulted in a $400 Emergency room visit for something that banfield could have solved for much cheaper. I have been going to Banfield for 10 years for my dog and not once have they made me this upset and disappointed. I will never be booking with this location or the abercorn location again. This was such an inconvenience & it was so disorganized on Banfields part.
• SC

  Scott Crotzer

  Feb 12, 2026
  1.0
  ⚠️ Pet Owner Beware – Banfield Pet Hospital I am writing this after an extremely painful and unacceptable experience following the death of my dog, Jacque. After Jacque passed away, Banfield did not contact me to ask what I wanted done with his remains. Despite paying for their highest-level care and services, his body was not sent for cremation for over a week. No one called. No one explained what was happening. No one gave me options. I had to follow up myself while grieving. To make matters worse, even after everything that went wrong, Banfield continued to misspell my dog’s name — including spelling Jacque as “Jaque" as well as misspelling my last name. That may sound small to some people, but after losing your pet and already feeling ignored, it felt like yet another sign of how little care or attention was being given. This was not just a delay. It was a complete breakdown in communication, dignity, and basic compassion during one of the hardest moments a pet owner can go through. I trusted Banfield with my dog and with the handling of his remains. That trust was not honored. I strongly encourage pet owners to ask very specific questions in advance about: • how remains are handled, • how quickly services are arranged, and • who is responsible for communication after a pet passes. I wish I had known to do that before trusting this process. Jacque deserved better. And so do the people who love their pets.
• ES

  Erin Smith

  Feb 9, 2026
  5.0
  My two pups Titan and Jett Cane Corso Mastiff/ Great Danes went Banfield to be neutered. They took amazing care of my fur babies!!!!! They called next day to check on them. Their plans are super affordable and staff is absolutely amazing. Very much recommended Banfield
• SA

  Sue Aaron

  Dec 12, 2025
  5.0
  I LOVE this vet . Everyone at the clinic is AMAZING. But to be honest Dr. Z abc Dr Fisher are the BEST ! They both are very attentive to any concern’s . I had a mom cat bring me her kittens and we kept them . My littlest kitten would not have made it if it wasn’t for Dr. Zigelsky. I had concerns he was gaining weight nor was he eating cat food. He was on kitten formula until he was almost 3 months. I took him in to get checked after pulling a hair tie from his mouth. Come to find out he had a belly full of hair ties. Emergency surgery was needed and before I could set surgery up Dr. Zigelsky had him scheduled for surgery at the emergency clinic 30 minutes after the discovery of the issue. I am HAPPY to say that Stormy is now a big healthy boy with so much personality. I will never trust any Vet to care for my babies ….
• AB

  Audra Bell

  Dec 7, 2025
  5.0
  First time I have used this location. I called to have my Kylo put to sleep and they worked us in .. everybody was so friendly and the doctor was so sweet when she sent Kylo over the Rainbow. We got to stay with Kylo and say goodbye.. I had her cremated and they in return gave me the most awesome gifts of my baby. Tufts of her hair, her nose and feet prints , cards and ashes in this beautiful box.. everything was beautiful . What an amazing experience !!

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