Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Savannah Victory Drive provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
229 reviews
5 stars
160
4 stars
17
3 stars
19
2 stars3
1 star
30
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff and long wait times.
Care Quality
While some reviews praised the caring and knowledgeable staff, others expressed dissatisfaction with the quality of care and rushed treatment.
Pricing Issues
Numerous customers felt that the pricing was excessive and criticized the upselling of unnecessary tests and treatments.
Mixed Experiences
Feedback varied widely, with some customers expressing loyalty and satisfaction, while others had negative experiences leading them to seek alternative veterinary care.
Facility Cleanliness
Several reviews noted that the facility was clean and well-maintained, contributing positively to the overall experience.
- KEKarin EllisNov 11, 20255.0I was very impressed with the customer service.The people that were working in front desk and also the doctor that I spoke to on the phone about my dog
- FFfrankieOct 29, 20251.0Terrible service all about the money. I did nothing to help my dog. They just keep wanting me to come in and pay for a visit. I would never recommend them and I’ll go out of my way to let people know how terrible they are.
- AIAmy Tybee islandSep 15, 20255.0They were very good getting my dog in quickly.. lots of information. And when they didn't have the resources to help Luna they have me recommendations to get her help.. very pleased
- CWConnor WhiteSep 15, 20251.0I've been going to Banfield out of convenience for a few years in various states that I have lived in, so not necessarily geared toward this location. However, I strongly suspected my dog had a UTI since she had them before, so I went in for a urinalysis. The Doc said her urine gravity/concentrate was low, which can be a strong indicator for kidney failure (allegedly). They asked me to pay $250 for blood work which I declined only after they called and said they got her MIXED UP with another dog who was scheduled for teeth cleaning, and that they SHAVED PART OF HER LEG. You read that correctly. I ended up finding a local place to re-do her urinalysis, and they confirmed a UTI. Not only trying almost making me pay $250 for failing to read or pay attention to her results, but shaving her leg is just unacceptable. Will not be going back there, ever.
- DRDililah RodriguezSep 13, 20251.0My puppy had an appointment last week that I scheduled online. The office called me and said it was not a good time for them and rescheduled it for today. Unfortunately on the way there, we came up on traffic and arrived late. We live in rincon and there was an accident and the traffic was not expected. They told me I had to drop my dog off until 4:30 or bring her back at 3:30 when we live 40 mins away. I unfortunately work Monday through Thursday so to bring her back next Friday would be starting her vaccination over and I’d have to pay for them and that is not fair. The lady on the phone was not helpful at all. Did not seem to care. Had they not rescheduled my appointment in the first place, we wouldn’t even be here. All she said was it’s an issue with the online scheduling which is not my fault. The appointment itself takes 20 mins. And we didn’t mind waiting there or being worked in. But yet when we go to appointments we have to wait. Horrible experience and horrible customer service.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital - Savannah Victory Drive offer?
We provide preventive care including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, comprehensive examinations, spay/neuter, microchipping, DNA tests, and end-of-life care.
What are the operating hours for Banfield Pet Hospital - Savannah Victory Drive?
Our hospital is open Monday to Friday from 8:00 AM to 6:00 PM, and Saturday from 8:00 AM to 5:00 PM. We are closed on Sundays and major holidays.
Does Banfield provide emergency veterinary care?
No, we do not provide emergency care. However, during hospital hours, you can call us for urgent care advice and referrals. For emergencies outside these hours, please contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule appointments online via our website or mobile apps. Visit our scheduling page or use the Banfield app available on iOS and Android.
What is an Optimum Wellness Plan and how does Banfield implement it?
Optimum Wellness Plans provide annual preventive care including exams, vaccines, screenings, nutrition, and dental care. Plans renew annually and can be paid monthly or in full.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice via Vet Chat™ on the Banfield app.
Where is Banfield Pet Hospital located in Savannah?
We are located at 1821 E Victory Dr, Building B, Savannah, GA 31404, United States, in the Savannah Victory Drive area.
What nearby dining options are available near Banfield Pet Hospital?
Nearby restaurants include Egg Roll King (Chinese), Chipotle Mexican Grill, Cava (Mediterranean), Zoës Kitchen (Greek), Bruster's Real Ice Cream, Nothing Bundt Cakes bakery, Genji (Sushi), Dave's Hot Chicken, and The Parlor bar and restaurant. You might enjoy a meal or dessert before or after your pet's appointment.
Are there nearby pet-related stores close to Banfield Pet Hospital for pet supplies or grooming?
Yes, PetSmart, located nearby, offers pet grooming and pet supplies, making it convenient to shop for your pet's needs during your visit.
What nearby wellness and personal care businesses can customers visit around Banfield Pet Hospital?
Nearby wellness options include The Joint Chiropractic for massage and chiropractic care, Posh Nail Salon for beauty services, Supercuts hair salon, and The Lash Lounge for eyelash services, ideal for a little self-care while in the area.