Petco

4.2
659 reviews

About

Pet StorePet supply store
Visit your Sandy Springs Pet Store located at 5938 Roswell Rd Ne for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
5938 Roswell Rd NE, Sandy Springs, GA
30328-4908, United States

Hours

Reviews

4.2
654 reviews
5 stars
406
4 stars
120
3 stars
57
2 stars
17
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while many customers praised the helpfulness and friendliness of staff, there are significant complaints about rude and unprofessional behavior from certain employees, particularly the manager April.

Grooming Quality

Grooming services received a range of reviews, with some customers expressing satisfaction with the results and staff, while others reported poor experiences, including mishandling of pets and unsatisfactory grooming outcomes.

Store Cleanliness

The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.

Product Availability

Customers appreciate the variety of pet products available, although some expressed a desire for a broader selection, particularly for exotic pets.

Staff Knowledge

Many reviews highlight the staff's knowledge and willingness to assist customers with pet care advice and product recommendations.
  • MH
    Marilyn Holzer
    Oct 26, 2025
    5.0
    Knowledgeable staff, variety of dog food products at competitive prices & a reward system.
  • VS
    Vyktoria Stoyanova
    Oct 15, 2025
    5.0
    I simply love this store is basically my second home anything you need just go and look for April she is the top employee at the place
  • LR
    Leslie Roesler
    Sep 22, 2025
    5.0
    5 stars for manager April. I had an issue with a repeat delivery, which the store doesn't handle at all. She made sure the customer service agent on the phone with us sent me an emailed receipt and record of the refund they issued, and I'm so grateful she did because it was only half of what it should have been!
  • CG
    Cassandra Gulia
    Sep 19, 2025
    5.0
    I can’t thank Petco enough, especially Larissa and the doctor, for taking such good care of Franklin. They were not only kind and gentle with him, but also incredibly helpful in mitigating his symptoms and providing the right plan for his illness. It gives me so much peace of mind knowing I can use my Petco Vital Care benefits — the free vet visit really makes a difference. Everyone there is so sweet, and I truly felt that Franklin was in the best hands. I just hope he continues to get better, but I know we’re on the right track thanks to their guidance. If you’re looking for compassionate, knowledgeable care, definitely check out Petco’s vet services in Kennesaw and Sandy Springs. Highly recommend!
  • LR
    L R
    Sep 18, 2025
    4.0
    Clean store, good variety and friendly staff! Better assortment than some other Petco’s that I have shopped.

Frequently Asked Questions About Petco

Does the Petco Sandy Springs location have a vet hospital?

Yes, Petco Sandy Springs has a full-service vet hospital.

Does Petco Sandy Springs offer vaccinations?

Yes, Petco Sandy Springs provides vaccinations.