Business Details
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VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Southlake provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.1
383 reviews
5 stars
243
4 stars
47
3 stars
35
2 stars
11
1 star
47
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the veterinarians, particularly Dr. Jennings and Dr. Butler, for their knowledge and compassion towards pets.
Customer Service
There are significant complaints about poor customer service, including unprofessional behavior from staff and difficulty in scheduling appointments.
Cleanliness
Several reviews mentioned that the cleanliness of the facility needs improvement.
Communication Issues
Customers reported issues with communication, including lack of follow-up and unclear information regarding pet care.
Appointment Availability
Many customers expressed frustration with long wait times for appointments and difficulty in getting timely service.
- CECraig Eberhart5 days ago5.0Our 17 year old Yorkshire Terrier Roxy has been cared for at this facility for around 15 years. Dr. Jennings, Dr Butler and their staff have taken exceptional care of her over the years and as she enters the twilight of her life we are so thankful for the professionalism, love and commitment to her health that she continues to receive. We are looking forward to many more healthy visits with n the years to come.😀
- KHKieanda HolmesNov 13, 20251.0They didn't do nothing for my new kitten all the wanted was my money I received had a free 1st visit they were doing a lot didn't ask for it one way or another I did discuss what I came for or nothing I found a cheaper doctor that's gone take care of my pet needs these people suck jest because there inside petco you would think you would get top notch service I'm very disappointed and won't be going back
- NBNANCY BOct 17, 20255.0I Brought my Cat 🐈 Here for Exam and Dr. Victoria Gifford Did an Amazing Job Confirming for me that she was In Fact Pregnant and Not Bloated I Was Blown away with the Level of Care they provided for my Cat and Excited about the News of Kittens I Couldn't afford to continue with their care plan because we were already Active with Petco/ Vetco Total Pet care In Atlanta where but if Given we would Definitely keep them on the List for Future Visits if Time and Location permits
- GBGabriella BoylesSep 19, 20251.0TERRIBLE CUSTOMER SERVICE!!! No STARS! I scheduled an appointment online and showed up on time with my dog, only to be turned away without any apology. Dalton was the staff member I interacted with—he just asked for my name and phone number like he was checking me in, only to then tell me they couldn't see us and asked if I wanted to come back the next day. It felt dismissive and unprofessional. Very disappointed with the lack of communication and care. I won’t be returning.
- SBSheryle BeanSep 15, 20253.0Although the staff members are pleasant and warm, the cleanliness of the facility need to be addressed.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital - Southlake provide?
Banfield offers a variety of veterinary services, including preventive care, vaccinations, dental care, microchipping, surgical care, nutrition advice, parasite control, DNA testing, and end of life care.
What are the operating hours of Banfield Pet Hospital - Southlake?
The hospital is open from 8:00 AM to 6:00 PM Monday through Saturday, and from 10:00 AM to 5:00 PM on Sundays. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals or specialty providers.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan includes annual preventive care such as comprehensive exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It automatically renews yearly unless paid in full at enrollment.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via Banfield's website or use their mobile app available on iOS and Android. Walk-ins require appointments, so booking in advance is recommended.
What types of appointment formats does Banfield offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are contacted when ready, and virtual visits for clients with Optimum Wellness Plans.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit PetSmart for pet supplies and services or Pet Grooming 288 for grooming needs. These locations offer convenient options to care for your pet around your veterinary visit.
Are there nearby shopping and dining options near Banfield Pet Hospital in Southlake?
Yes, there are several shops like Best Buy, The Home Depot, Fallas, and dining options such as Eggs Up Grill and Panda Express close to Banfield Pet Hospital, allowing you to combine errands or meals with your visit.
How can nearby services like FedEx Office Print & Ship Center and BioLife Plasma Services be useful when visiting Banfield Pet Hospital?
If you need to handle shipping or printing errands, the nearby FedEx Office can help. BioLife Plasma Services nearby offers health-related services you might want to visit for yourself while your pet is at an appointment.