Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - McDonough provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.7
249 reviews
5 stars
139
4 stars
30
3 stars
10
2 stars
12
1 star
58
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times, unresponsive staff, and rude interactions.
Care Quality
While some customers praised the quality of care their pets received, others expressed concerns about the treatment and handling of their pets.
Appointment Issues
Numerous reviews highlighted problems with scheduling appointments, including confusion over online bookings and last-minute changes.
Wellness Plan Concerns
Several customers criticized the wellness plan for being misleading and not providing the expected value, leading to frustration over costs and services.
Staff Professionalism
Feedback varied on staff professionalism, with some praising individual staff members while others noted a lack of coordination and professionalism among the team.
- JDJhané D.Oct 29, 20251.0Would be zero stars if I could. Booked an appointment with the vet online for Monday for late afternoon and they called me saying that they are unable to accommodate the time slot and they were not sure how I was able to schedule that time on the website. Cool, so we reschedule for Wednesday afternoon, I choose the latest slot available because I made it clear to the receptionist that I have class early that morning. They called me at 10am and I wasn’t able to get back with them until 12:30 and the receptionist told me that the doctor is requesting that I drop my kitten at 1pm mind you my appointment is for 4pm. Completely unprovoked, I didn’t request an earlier time and they didn’t even give a reason as to why they wanted an earlier time. I knew I wouldn’t make it for 1, common sense should’ve told them that I couldn’t make it for 1, but I thought I would be given some grace being that my appointment is changing by 3 whole hours. When I get there the receptionist says “Didn’t you confirm for 1pm?” no chick you or the doctor confirmed my appointment for 1pm, who reschedules a slot with a 20 minute notice. Then I’m turned away and told to reschedule after you inconvenienced me to come 2 hours before my scheduled appointment time. I can’t speak for the quality of their work or how good their doctor is but after that initial impression I’m good, won’t be back.
- GGGlennOct 28, 20255.0My pet Lucy received excellent care and treatment by the Vet and the medications prescribed by the Vet are working and she's on the road to recovery and feeling a lot better thanks to the service that she received at Banfield Pet Hospital.
- BMBri McClendonOct 26, 20253.0I have been coming to this location with both of my dogs for years but unfortunately, my experience today was not a pleasant one. I took them in early this morning for a dental cleaning and was already nervous about them being put under anesthesia. I politely declined the additional add ons the tech tried to get me to purchase outside of their wellness plan but I feel like that caused an attitude and for me to be rushed out when picking up my dogs. I could barely grab their leashes before he started opening the door and I had to ask to please just give me a second. There are 2 of them, 1 of me and an entire waiting area of people. I understand there are many pieces moving in and out but it would be nice to not be rushed away at an establishment you have been supportive of for years.
- AJAshley JonesOct 26, 20251.0DO NOT take your pets here you will instantly regret it. The staff and the company itself are all liars and are just taking your money. My fur baby was on a wellness plan with them for years and several care services under his plan were neglected to be fulfilled. If I could give this place zero stars I would.
- JKJohnny KeoOct 26, 20251.0Stop going here and end your insurance with them before it’s too late! the agony of watching your furbaby limp to hug you and struggle to pee or eat is something I hope you’ll never have to go through. My 5 year old was perfectly fine before her annual visit, I promise you this. No accountability from this office at all. The tech that brought her out claimed she “walked her out” and was acting fine but it’s on camera, she handed her to me so we didn’t see her injury until we got home. The nail trimmer with the attitude said she was “ easy and didn’t fight,” when we all know most of our pets will retract their paws. Claiming they didn’t know about her previous leg I injury, when they took the $400+ xray there 4 years ago ! I wouldn’t know why but the vet stated, “ mistakes can happen… sometimes pets can fall off the exam table but everyone is supervised under his nose.” That left no confidence for an owner who is already questioning if something happened. I’ve seen first hand how the staff aren’t gentle and overwhelmed by their busy schedule. My baby was traumatized and shaking uncontrollably when we had to bring her back the next day to get checked… which was not a drop off. 12:30 apt and had to call at 5! To see if she was ready..with no updates Just horrible. Invest in your local Vet please
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet care services does Banfield Pet Hospital in McDonough offer?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spay/neuter, DNA tests, and end-of-life care.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency services but offers urgent care advice during hospital hours and referrals to emergency hospitals if needed. For emergencies outside hospital hours, please contact your local emergency hospital.
Can I get veterinary advice remotely from Banfield?
Yes, clients with Optimum Wellness Plans can access Vet Chat™ through the Banfield app for 24/7 remote general pet care advice and triage support from a veterinarian.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care like exams, vaccines, early diagnostics, nutritional consultations, and dental care. It is a wellness plan, not insurance, offering discounts on treatments but excludes coverage for unpredictable conditions.
How can I pay for my Optimum Wellness Plan at Banfield?
Payment for the plan can be spread across 12 months via automatic bank withdrawal or credit card, or paid in full upfront based on your preference.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and are called when ready, and virtual visits available to Optimum Wellness Plan members.
What are the regular operating hours of Banfield Pet Hospital in McDonough?
Banfield is open Monday through Saturday from 8:00 AM to 7:00 PM and Sundays from 8:30 AM to 5:00 PM, closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Which pet-related stores are located near Banfield Pet Hospital?
Nearby pet-related places include PetSmart, which offers both pet grooming and retail services, providing convenient options for grooming or supplies when visiting Banfield.
Are there family-friendly activities near Banfield Pet Hospital?
Yes, Urban Air Adventure Park in McDonough is close by and offers amusement and trampoline park experiences, making it a fun spot to visit before or after your pet's appointment.
Where can I find food options near Banfield Pet Hospital in McDonough?
Nearby dining options include Subway for sandwiches, Gezzo's Surf & Grille and Gezzo's West Coast Burritos for Mexican cuisine, and Chx N' Wing Hut for fast chicken meals, convenient for grabbing a bite around your visit.