Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Loganville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
179 reviews
5 stars
114
4 stars
15
3 stars
12
2 stars
7
1 star
31
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback is mixed regarding staff attitude; while some customers praise the friendliness and care of the staff, others report rudeness and a lack of empathy.
Quality of Care
Many customers express dissatisfaction with the quality of care, citing misdiagnoses, neglect, and poor communication regarding their pets' health.
Customer Service
Numerous reviews highlight poor customer service experiences, including long wait times, unhelpful responses, and issues with billing and communication.
Pricing Concerns
Several customers feel that the services are overpriced and that the business prioritizes profit over pet care.
Positive Experiences
Despite the negative feedback, some customers report positive experiences, particularly with specific staff members and the overall care provided to their pets.
- KKKimberly KimmyisbackNov 15, 20251.0I DO NOT TRUST THIS HOSPITAL!! My old, [we admit] cantankerous kitty has been a patient of Banfield for years. We were @ the Flowery Branch location where they treated him with the dignity and respect of the 'rescued from the streets' seasoned man cat that he is. We have been to this location (Loganville) twice after moving here, and both visits were left with a feeling that they (vet workers) don't really care. Or maybe they just don't like old, cranky cats. They aren't as cute and cuddly as they used to be. He has slowed down and I am confident in saying he puts out the same vibe you give. The two times I have been (once for checkup, once for sick visit), there have been numerous red flags (of which I informed through the 'How did your visit go?' email about the first visit). I thought I would give one more chance as I am a Banfield monthly member and Flowery Branch was so wonderful. The second visit solidified my concerns about this location. I am canceling my Banfield subscription as I refuse to bring my precious fur man to a place where he is already uneasy, has to spend half the day (6+ hours), and BOTH times I was dismissively told that he is upset with them (NEVER happened at FB).
- RCRaul CastellonSep 24, 20255.0Best pet care in town!
- RJRosetta JohnsonSep 16, 20255.0The Care Team that takes care of my dog are Awesome! My dog gets excited when he see them! They explain their assessment and what path to take moving forward.
- WMWhite MarySep 15, 20251.0My dog had dental work done, and they failed to tell me that he aspirated when bringing him out of anesthesia. The next couple days go by and his tongue is blue and he is doing a “reverse cough” (which they told me was normal for chihuahuas), because he can’t breathe. I took him back there and the vet there that night was so rude, and told me that I had to put him down because he’s not getting enough oxygen and they can’t sit there all night trying to give him oxygen. So my husband and I took him to an overnight ER and they told me that he had aspiration pneumonia and asked me if he had any procedures done recently. The only thing he had done was the dental work that Banfield did a few days prior. Unfortunately my dog was too far gone at that point and we had to put him down, but if Banfield had just owned up to what happened during that procedure and not told me that something was normal for a breed of dog (when things like that don’t seem normal), i could have been watching more closely to signs of distress. I will NEVER take another animal to Banfield.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Loganville?
Banfield Pet Hospital in Loganville is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call them during hospital hours for urgent care advice and referrals to emergency hospitals or specialty providers. During non-hospital hours, please contact your local emergency hospital directly.
What preventive pet health care services does Banfield offer?
Banfield offers preventive care treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy throughout all stages of life.
What is included in Banfield's Optimum Wellness Plan?
The Optimum Wellness Plan provides annual preventive care including head-to-tail exams, vaccines, early screening diagnostics, nutrition consultations, dental care, and more. It is designed for ongoing preventive care and automatically renews annually unless paid in full at enrollment.
How can I pay for the Optimum Wellness Plan at Banfield Pet Hospital?
You can pay for the wellness plan either by spreading the cost across 12 monthly payments automatically withdrawn from your bank account or credit card, or by paying in full upfront.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you drop your pet off and are called when ready, and virtual visits for Optimum Wellness Plan clients to receive care remotely.
Does Banfield offer online veterinary care?
Yes, clients with Optimum Wellness Plans can receive remote general pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app, helping pets and their owners stay healthy.
Which pet-related stores are located near Banfield Pet Hospital in Loganville?
Nearby Banfield Pet Hospital, there is a PetSmart offering pet products and services, and pOpshelf, which is a discount and home goods store with arts and crafts supplies. These stores can be convenient for pet owners to shop before or after veterinary visits.
What dining options are available near Banfield Pet Hospital in Loganville?
Close to Banfield Pet Hospital, you can find various restaurants including Pamendis Italian Grill for Italian and Greek cuisines, Bojangles' for fast food chicken, Chipotle Mexican Grill, Chicken Salad Chick specializing in southern cuisine, and KFC for fried chicken. These spots offer great meal choices before or after your visit.
Are there any fitness or wellness facilities near Banfield Pet Hospital in Loganville?
Yes, Anytime Fitness gym is located nearby, which offers fitness and sports recreation services. You can stop by for a workout around your pet's appointment at Banfield Pet Hospital.