Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Lawrenceville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.1
324 reviews
5 stars
210
4 stars
43
3 stars
9
2 stars
7
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced rude and unprofessional behavior from front desk staff, leading to frustration and dissatisfaction.
Veterinary Care
While many customers praised the quality of veterinary care and compassion shown by the doctors and staff, there were serious concerns about misdiagnoses and lack of follow-up care.
Communication Issues
Several reviews highlighted poor communication, including missed appointments, lack of follow-up on urgent health concerns, and dismissive responses from staff.
Positive Experiences
Despite the negative feedback, many customers expressed satisfaction with the care their pets received, particularly from specific veterinarians and staff members who were noted for their kindness and professionalism.
Pricing Concerns
Some customers felt that the pricing for services was high and that there was pressure to purchase unnecessary treatments or plans.
- MDMichelle Dejesus4 days ago5.0I would recommend this hospital I appreciate everyone here it’s never easy having to put down a pet but having such nice employees really helped I appreciate everyone who was with me during this process.
- WBWendell J. Bibbins5 days ago5.0Friendly and Professional. They truly care about your pet
- CDclarence dawsonOct 26, 20255.0Professional and always great service and compassion .
- DRDominique RosaOct 15, 20251.0I’ve usually had very positive experiences with Banfield. During my phone conversations and in-office visits, the team and doctors have always been pleasant, patient, and informative. They took the time to educate me on my new dog’s needs, especially since I wasn’t very familiar with his breed. Recently, however, I had a disappointing experience that left me frustrated and concerned. I received several messages about a past-due checkup and comprehensive exam, so despite my hectic work schedule, I scheduled an appointment for my dog for tomorrow at 11 AM and confirmed it. Shortly after, I received calls from a representative named Vania (or Vanja) asking me to reschedule for another 30 days because “resources weren’t available.” When I asked why I had been receiving so many reminders if that was the case, her responses were dismissive — saying she didn’t know, that I was “reading too deep into the messages,” and that keeping my appointment would “just make my dog anxious for no reason.” When I continued to ask for clarification, she cut me off, said she was “not doing this with me,” mentioned she had people waiting in the lobby, and abruptly told me she would pass my information to her manager. Her attitude was rude, impatient, and completely unprofessional — especially for someone working in customer service. I genuinely value the care my dog has received from the doctors in the past, but this type of customer service is unacceptable. I will be waiting to hear from a manager to discuss my concerns, explore other Banfield locations, and possibly cancel my current plan. It’s too costly — both financially and emotionally — to deal with a representative who treats pet owners with such disregard when they’re simply seeking clarity.
- SFsteph FlyOct 8, 20255.0Wonderful!! Professional.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Lawrenceville offer?
We provide preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter services, end of life care, microchipping, and DNA testing for pets.
Does Banfield Pet Hospital provide emergency veterinary services?
No, Banfield Pet Hospital does not offer emergency care. However, you can call during hospital hours for urgent care advice and referrals to emergency hospitals if needed.
What are the hospital hours for Banfield Pet Hospital in Lawrenceville?
The hospital is open Monday to Saturday from 8:00 AM to 6:00 PM and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays such as Thanksgiving and Christmas.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or via the Banfield mobile app available on iOS and Android.
What is an Optimum Wellness Plan offered at Banfield?
Optimum Wellness Plans include annual preventive care such as exams, vaccinations, diagnostics, nutrition consultations, and dental care. These plans are not insurance but provide discounts on treatments and renew automatically every 12 months.
Does Banfield Pet Hospital offer telehealth or online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital Lawrenceville?
Yes, appointments are required to ensure your pet receives timely and attentive care at the hospital.
How is Banfield Pet Hospital accessible for customers with disabilities?
The hospital has wheelchair-accessible restrooms to accommodate customers with disabilities.
What nearby places can I visit around Banfield Pet Hospital in Lawrenceville?
Nearby, you can find several beauty salons such as Cra-Z-Braid and Beauty Loves Company, as well as Starbucks for coffee and dining options like Machu Picchu The Inkan Way and Trigos Desayunos Colombianos.
Can I combine a visit to Banfield Pet Hospital with other services or activities nearby?
Yes, while visiting Banfield Pet Hospital, you can also enjoy a beauty treatment at Embrace U Salon & Spa or grab a coffee at Starbucks nearby, making your trip more convenient and enjoyable.
How can nearby beauty salons complement a visit to Banfield Pet Hospital?
After your pet's appointment, you might relax and refresh yourself at nearby salons like Lili's Cutz and Fadez or Loveroses Beauty Barr Salon, providing a pleasant experience for pet owners.