Brand Certified
Banfield Pet Hospital
3.8(190 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
860 Cobb Place Blvd NW, Kennesaw, GA
30144, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(770) 430-3109
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Kennesaw provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
190 reviews
5 stars
111
4 stars
20
3 stars
7
2 stars
7
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and lack of follow-up.
Quality of Care
There are mixed reviews regarding the quality of care, with some customers praising the veterinarians while others expressed dissatisfaction with misdiagnoses and treatment.
Pricing Issues
Several customers mentioned unexpected charges and dissatisfaction with the wellness plan, feeling it was not worth the cost.
Staff Attitude
While some reviews highlighted friendly and caring staff, others noted unprofessional behavior and a lack of compassion from certain employees.
- DMDanielle McAdamsSep 30, 20251.0They LIED to my daughter and said if she signed up for the puppy plan that she would need to pay out of pocket for the first appointment and then also for the plan and would only be able to use the plan on the second appointment. I called other bainfields and they said it isn’t true (which I know because I have been taking my other dog to Bainfield for over 12 years). I called to try to talk to the manager of this store (Jessica Mills) and I was on hold for almost 15 minutes. She did not answer the phone and asked someone else to first find out what I wanted. When I said I wouldn’t say the same story twice, they just placed me on hold and never came back. When I was ready to hang up, the lady who had answered the phone and made me wait told me the manager was on a call which is a LIE because minutes prior she had just told me the manager had just arrived. Then when I called her out, she told me the manager had walked into work (at 9:30am) already on a phone call (clearly a personal call). So me, the customer, have been on hold for over 25 min now waiting for this manager to finish her personal call. THE WORST CUSTOMER SERVICE.
- LLLuco Pierre (LucoJP)Sep 16, 20255.0I took my dog, Sandy, to this location for a rabies vaccination and checkup. Everything went smooth. The Vet answered all questions I had pertaining to my dog’s health. The staff were very courteous and professional. No complaints.
- TWTina WattsAug 6, 20245.0Listen and came up with a plan to help my dog kibbles, he has a lot of allergies.
- MGMichelle GucciApr 5, 20215.0Very Professional The Staff Love What They Do!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Brand Certified Facts from Banfield Pet Hospital
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