Business Details
About
Pet Boarding ServicePet ServicesKennelPet Day CarePet Groomer
The Best Pet Resort for Your Furry Family Members
At Dog Mountain Pet Resort, we know pets deserve the best. With over 6 beautiful acres and a state-of-the-art facility, we bring pet care to the next level. We offer all-suite overnight boarding to dogs and cats, exciting dog daycare, and full-service dog grooming. Between our deluxe amenities and dedicated care team, we’re the next best thing to home!
Location
Dog Mountain Pet Resort and Spa
4604 Braselton Highway, Hoschton, GA
30548, United States
Hours
Reviews
4.5
137 reviews
5 stars
117
4 stars
3
3 stars2
2 stars
3
1 star
12
What are people saying?
AI-generated from recent customer reviews
Staff Care
Customers consistently praised the staff for their exceptional care and attention to pets, highlighting their friendliness and professionalism.
Facility Quality
The facility is noted for being clean, well-maintained, and welcoming, contributing to a positive experience for both pets and their owners.
Grooming Services
While many reviews praised the grooming quality, there were some complaints about miscommunication and dissatisfaction with the results.
Pricing Concerns
Several customers expressed concerns about pricing transparency and perceived high costs, particularly regarding additional packages and services.
Communication Issues
Some reviews mentioned a lack of clear communication regarding services and pricing, leading to misunderstandings and dissatisfaction.
- MJMichael JosephNov 4, 20251.0We were originally overpriced, because I asked the front person how much it was going to cost to have our family member boarded for 5 days with the bronze spa package. She quoted me between $410.00-$425.00. When I came to pick him up, she told me it was $512.00. She then told me that they added playtime twice, which lowered the price to $384.50. I then noticed that his nails were not clipped which I requested when I dropped him off. It was included on my receipt. I asked if his nails were clipped and she said that they were clipped the day before. I knew that they weren’t because his nails were very long. The manager came out and said that they would either take it off the bill or I could wait a few moments so that the groomer could trim his nails. I chose to wait and have them done. At this point, I am not happy with Dog Mountain and our trust is shattered. We will be looking elsewhere for boarding of our pet.
- KMKate McAuliffeNov 2, 20255.0They took good care of my pup! Not cheap but the staff is great!
- MNMiguel NohOct 20, 20255.0The best place to take care of your pet, they have everything. 100%
- RBRoberta BrooksOct 1, 20255.0We live in Alaska. This past summer, we traveled down to Georgia and ended up with several months of medical issues and hospital stays. I called Dog Mountain Pet Resort out of the blue, hoping we could get our Lab Kirby in for boarding while my husband was in the hospital; the response was a compassionate and enthusiastic "Yes! Bring him over. We got this. You focus on your family." And they did exactly that. What a relief to know that our boy was in such good and kind hands while we muddled our way through complicated medical issues. The staff is beyond amazing, and Kirby came home happy and tired out each stay. Cannot say enough good things about this place!
- CEClene` ElderSep 5, 20255.0My baby has a 2nd home. I truly appreciate Dog Mountain.
Frequently Asked Questions About Dog Mountain Pet Resort and Spa
What vaccinations does my dog need?
To keep our resort a safe and healthy place for dogs, we require vaccinations for rabies, distemper combo, and Bordetella. We also highly recommend the canine influenza vaccinations.
When can I drop off and pick up my pet?
Please feel free to drop off your pet any time during our normal business hours. We’re open Monday through Friday from 7am-7pm and Saturdays and Sundays from 10am to 2pm.
Are reservations required?
In order to keep our facility one of the safest in the area, we depend on having the right level of staffing for the number of dogs every day. For this reason, we do require reservations for all of our services.
Can I tour the facility?
We’d love to show you our resort! Please visit us any time during our operating hours, and a staff member will guide you on a tour.
Can I bring my pet’s own food?
To keep your pet on the diet they’re accustomed to, we ask you to please bring their usual food bagged and labeled per serving. We can also provide our house food at no extra charge.
Can I bring my pet’s toys?
We have more than enough fun, safe toys to go around and sanitize them regularly. Please leave your pet’s toys at home.
I’m nervous about boarding my pet. How do you keep the pets safe and healthy?
At Dog Mountain, all staff members are specially trained to check on your furry family member multiple times daily to ensure they’re doing well and feeling loved, just like at home. Please talk to us about customizing the perfect stay for your pet when making your reservation.
I have multiple dogs, can they stay together?
Doggie siblings are welcome to lodge together in our large accommodations. Give us a call to get your fur family’s stay started.
Can you accommodate special needs pets?
Dog Mountain can accommodate pets with many kinds of special needs. Please call us to discuss how we can accommodate your pet. We’ll consult with your pet’s veterinarian to determine if our resort is the best place for your pet to stay.
What vaccinations are required for cats?
To keep our feline friends safe and healthy, we require proof of vaccination for rabies and feline distemper combo.
When can I drop off and pick up my cat?
Please feel free to drop off your pet any time during our normal business hours. We’re open Monday through Friday from 7am-7pm and Saturdays and Sundays from 10am to 2pm.
Can my multiple cats stay together?
Absolutely. Kitty families are welcome to stay in our extra-large cat condos with more than enough room for everyone to stretch out and relax.
Should I bring my cat’s own food?
To keep your pet on the diet they’re accustomed to, we ask you to please bring their usual food bagged and labeled per serving.
Do you offer activities for cats?
Yes! In fact, many cats benefit from activity just as much as dogs when they’re away from home. We have multiple play and enrichment options including cuddle time, toys, and special treats. Call us to learn more.
Do you require a trial evaluation?
We keep our daycare program as safe as possible by ensuring our guests are comfortable with a social play environment. Your dog’s first day is an “introduction day,” free of charge, where we get to observe your pet’s preferred play styles and determine if they’re a good fit for the group. If your pup seems to prefer playing with the staff, we have a personal play
program just for dogs like him/her.
What will my dog be doing at daycare?
The short answer is—whatever makes them happy! We provide a safe place, fun toys, and room to roam, and the dogs choose what to do next. Whether it’s romp across the yards, explore the playground, splash in the pool or nap in the sun, daycare at Dog Mountain Pet Resort is where dogs rule—under our watchful care, of course!
Can I come in for a tour?
Yes, we’d love for you to see our resort. Please visit us during our operating hours to go on a guided tour with a knowledgeable staff member.
My dog doesn’t like to play with other dogs, would they still enjoy daycare?
We appreciate that some dogs would rather play with people than with the “pack.” Our personal play program includes one-on-one playtime with a staff member so your pup can have tons of fun doing whatever they like most. They’ll enjoy all the fun of our play yards, pools, playground and toys while soaking up the undivided attention of a caregiver.
What vaccinations are required for daycare?
To keep our daycare guests safe and healthy, we require all dogs be up to date on vaccinations for rabies, distemper combo, and Bordetella. We also highly recommend the canine influenza vaccinations.
Do you require reservations for daycare?
Your dog’s safety is most important to us. We maintain the best level of staffing every day, keeping our group sizes down and supervision top notch. Therefore, we do require reservations so we can plan accordingly.
Do you require an appointment?
To keep wait times as short as possible, we do require appointments for grooming and bathing.
Can you give my dog a specific haircut or style?
Our stylists are experienced in providing many kinds of haircuts from breed-specific classics to custom styles.
What kinds of products do you use?
We only use high-quality shampoos and conditioners designed for use with pets. We offer a line of specialty formulas, including deep conditioning, hypoallergenic, coat whitening, and many others.
Can you groom my puppy?
Yes, we’d love to introduce your puppy to grooming. We believe it’s important to bring your dog for their first grooming appointment early in life so they can get accustomed to the sights, sounds, and handling of the salon.
Do you have grooming packages?
Most of our grooming clients like to have their pets receive multiple treatments while they’re with us. We’ve developed several convenient grooming packages to cover the most important services. The most popular is our Premium Bath package which includes a luxurious bath, brush out, and nail trim.
What vaccinations are required for dogs boarding at Dog Mountain Pet Resort and Spa?
Dogs need vaccinations for rabies, distemper combo, and Bordetella, with a strong recommendation for canine influenza vaccinations to ensure safety and health.
What are the drop-off and pick-up hours for pets at Dog Mountain?
Pets can be dropped off any time during normal business hours: Monday through Friday 6:30am-6:30pm, Saturdays 8:00am-6:30pm, and Sundays 10:00am-2:00pm.
Do I need to make a reservation to use Dog Mountain's services?
Yes, reservations are required for all services to ensure appropriate staffing and safety for all pets.
Can I tour the Dog Mountain facility before boarding my pet?
Absolutely! Visitors are welcome during operating hours for a guided tour with a staff member.
Are my multiple pets allowed to stay together at Dog Mountain?
Yes, multiple dogs can stay together in large accommodations, and multiple cats can stay in extra-large cat condos with plenty of space.
Can Dog Mountain accommodate pets with special needs?
Yes, they can accommodate special needs pets by consulting with your pet’s veterinarian to ensure the resort is a good fit.
What grooming services and products does Dog Mountain offer?
They provide breed-specific or custom haircuts, using high-quality shampoos and conditioners, including specialty formulas like hypoallergenic and deep conditioning. Grooming appointments are by reservation.
How does Dog Mountain ensure my pet's safety and comfort during daycare?
Staff members are specially trained to monitor pets multiple times daily, offering customized stays and personal play programs for dogs who prefer one-on-one interaction.
What nearby dining options can visitors enjoy before or after their visit to Dog Mountain?
Nearby are Hunt Brothers Pizza for casual dining and Sake Japan Hoschton GA offering Japanese cuisine, perfect spots to grab a meal when dropping off or picking up pets.
Are there any nearby community or recreational places to visit near Dog Mountain Pet Resort and Spa?
Yes, visitors can explore Mill Creek Community Stadium for sports events or Chimney Pool Springs for swimming, enhancing their experience in the area.
How can the nearby schools and churches help families utilizing Dog Mountain's services?
Nearby schools like Duncan Creek Elementary and churches such as 12Stone Church - Braselton offer community resources and support for families during pet care visits.