Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Flowery Branch provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
181 reviews
5 stars
121
4 stars
12
3 stars
6
2 stars
3
1 star
39
What are people saying?
AI-generated from recent customer reviews
Communication Issues
Customers frequently reported poor communication regarding medication approvals and appointment scheduling, leading to frustration and dissatisfaction.
Customer Service
Several reviews highlighted rude and unprofessional behavior from staff, particularly at the front desk, contributing to a negative experience.
Quality of Care
There were mixed reviews on the quality of veterinary care, with some customers expressing dissatisfaction with diagnoses and treatment plans, while others praised the attentiveness of certain staff members.
Positive Experiences
Despite the negative feedback, some customers shared positive experiences with specific staff members, noting their kindness and professionalism.
Pricing Concerns
Multiple reviews mentioned high costs and perceived upselling of services, leading to dissatisfaction with the value of care received.
- KTKianna TylerNov 26, 20251.0Disappointed and frustrated are two words to describe my recent experience with this vet. I have been a Banfield client for a while now and pay monthly for optimal wellness plans for two of my dogs. I have ignored the lack of communication I receive from the vets when I bring my dogs and felt some appreciation for the girls up front checking me out who try their best to explain what they do know of my pet’s problems to me. With both of my dogs being younger in age and without a multitude of health care problems I try my best to be an easy client and not cause too much of a fuss because I feel my needs are less than others. HOWEVER, one issue that I have always had with this vet that has progressively gotten worse and has now pushed me over my limit is the lack of response to refill requests. Trying to maintain my dog’s good health should not be this difficult. I attempted to purchase/ request my dogs’ monthly oral heart worm preventative through the BANFIELD online pharmacy on NOVEMBER 12. The vet still has not approved the medication so that it can be shipped and today is 11/26/25. I have called multiple times to ask if there is something I can do to speed along the process and I always get the same response from the girl who answers the phone, “unfortunately, I do not have the capability of approving medications, the vet is currently unavailable, but I will leave a note for them to approve that for you as soon as they can.” The last time I called on Monday, 11/24, I was told that a note had been left on the vet’s desk but that the vet wasn’t there. I feel completely ignored and am shocked that 14 days later, I am still waiting for approval for something as basic as a HEART WORM PREVENTATIVE. Something tells me that with tomorrow being Thanksgiving, getting approval by the end of this week is unlikely. With my OWP yearly renewal coming up, there is a VERY high possibility I will NOT be renewing.
- SPsam pettitNov 19, 20251.0When you have an animal that is suffering and in pain, not eating. I have already taken my cat to other vets for treatment but I can no longer afford surgery that is needed. They refused to euthanize a suffering animal because it can be “treated”. Mind you treatment is over $2000 and not everybody can afford such. I have also previous taken my cat to them the first time to diagnose issue and they prescribed nothing but pain pills that did not work and charge you an arm and a leg. All they do is prescribe pills to take your money. They don’t actually care or want to help your animal. Never will I use a banfield hospital again for any pet medical needs.
- LDLenny DoatherNov 7, 20251.0Worst vet clinic ever. Staff is rude and very misleading. If you drop your dog off in the morning be prepared for them to sit in a kennel all day with zero communication. My dog came how and drank water frantically so I’m sure he wasn’t given any while there for over 7 hours! Manager is the rudest person I have ever spoken to.
- EFEric FosterOct 15, 20255.0LEGACY (my pup) & I are enjoying the experience with the nursing staff here @ Banfield Pet Hos. The team is very energetic & interactive with us & LEGACY loves them which means the most. I recommend Banfield (PetSmart) to anyone in the Flowery Branch/ surrounding areas or to anyone that doesn't mind driving out. It will be worth to you and especially/directly to your pet family member!!!!
- AWAngelique WeaverSep 15, 20255.0Great experience, fast, friendly, affordable with excellent care and excellent follow-up! I highly recommend.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Flowery Branch?
Banfield Pet Hospital is open Monday through Friday from 7:30 AM to 6:00 PM, Saturdays from 8:00 AM to 6:00 PM, and Sundays from 9:30 AM to 5:00 PM. The hospital is closed on major holidays such as Christmas and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What preventive health care services are available for pets at Banfield Pet Hospital?
Banfield offers preventive health care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, and dental care. It automatically renews annually and offers discounts but is not insurance.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment by visiting their website or using the Banfield app available on both iOS and Android platforms. Online scheduling is convenient and recommended.
Does Banfield Pet Hospital provide online veterinary care?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where the pet is left and you will be contacted when ready, and Virtual Visits for Optimum Wellness Plan members to get care from home.
What nearby places can I visit when going to Banfield Pet Hospital in Flowery Branch?
Nearby is PetSmart where you can shop for pet supplies, Shane's Rib Shack for dining, and Stonebridge Family Dentistry for dental care. These locations make it convenient to handle multiple errands in one trip.
How can PetSmart near Banfield Pet Hospital assist pet owners?
PetSmart offers pet grooming and retail services, making it easy to combine a veterinarian visit with pet grooming or purchasing supplies during your trip to Banfield Pet Hospital.
What local amenities are close to Banfield Pet Hospital for visitors' convenience?
Close amenities include The Home Depot for home improvement, Lucky Goat Coffee Co. for refreshments, and several beauty salons like Salon Pure Aveda and Hair By Sabrina for personal care.