Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Fayetteville provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
271 reviews
5 stars
179
4 stars
48
3 stars
14
2 stars
6
1 star
24
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a mix of experiences with customer service, with some praising the staff's friendliness and care, while others reported rudeness and impatience.
Veterinary Care
Many customers expressed satisfaction with the veterinary care provided, highlighting the knowledge and compassion of the veterinarians.
Facility Experience
The facility is generally described as clean and well-organized, with efficient appointment processes, although some customers reported issues with wait times.
Concerns with Treatment
Several reviews raised concerns about the treatment of pets, including miscommunication and perceived negligence during visits.
- TDTor D.Dec 29, 20251.0Check in: very bland Atmosphere: very bland Dr. Harvison: didn't get a chance to meet he or she bc they wouldn't see my dog bc we didn't purchase one of the wellness plans and my dog was up to date with his shots so therefore coming out to meet first time patients who took time out of their day to visit your location was beneath Dr. Harvison. The assistant was nice but was basically being used as a messenger for Dr. Harvison. I won't return because I see this place is about money, once they saw I wasn't buying one of those useless plans, they were ready for us to go. BEWARE EVERYONE! Also if you get an ad from Banfield stating your pets first visit is free, make sure you have the coupon with you bc per the assistant "they will make you pay $75'. Definitely will not be returning and advising others to do their research first. 1 star is still too much to rate.
- WWWill WhiteDec 22, 20252.0Called was put on hold immediately despite having a quick yes or no question, was asked do you mind if I put you on hold and didn't wait for a response, went there and spoke with a gentleman. Seemed he couldn't be rid of me fast enough and hastily/annoyedly answered my inquiries. He was helpful and did answer my questions and scanned the stray that came to my house for the holidays. I just couldn't shake the feeling he wanted me gone while I was there and even after I left. These were different days but I highly suspect it was the same person who spoke to me on the phone and left me waiting for 20 minutes and never picked up. Felt like it was worth a few minutes to describe how much resistance I felt in this process of trying to help a stray dog for Christmas.....to be fair I know I'm not a paying customer for this service but it took him all of a minute and I was patient while he helped the couple people before me. I will try to find somewhere I feel welcomed though before I get this dog his shits etc.
- DFDebbie FielyNov 24, 20255.0Today was a predictably hard day, we had to say goodbye to our 15 year old baby. Dr Jennings and her staff were truely wonderful and caring. Thank you for being so generous with your compassion and love❤️
- SHSophia H.Sep 26, 20255.0I bring my baby girl Snow here and everyone is always super friendly. Dr. Jennings has such good energy and took good care of my fur baby. Dr. Allen is also amazing.
- CGChanel GriceSep 17, 20255.0I just wanted to give a big thank you and express my appreciation for Dr. Halverson. Our dog was experiencing heart issues and had an unexpected seizure. She quickly looked into the issue and tried to find the source of the problem. Her transparency about how far Banfield services could go in diagnosing my dog led to us going to a good ER to continue to see what was going on. She made the effort to call the ER and stabilize my dog so the transfer was seamless. You can truly tell she cares and made sure she could answer everything she could and make sure we were informed as we continued to find out what was wrong. I just wanted to give a thank you to Dr. Halverson and her team for being so responsive and caring.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Fayetteville offer?
Banfield Pet Hospital provides services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end-of-life care, microchipping, and DNA testing.
Does Banfield Pet Hospital accept new patients?
Yes, Banfield Pet Hospital in Fayetteville is currently accepting new patients.
What are the hospital hours for Banfield Pet Hospital in Fayetteville?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can refer you to specialty or emergency hospitals as needed.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or use the Banfield mobile app available for iOS and Android devices.
What is the Optimum Wellness Plan at Banfield Pet Hospital?
It's a plan designed for annual preventive care that includes exams, vaccines, early diagnostics, nutritional and dental consultations, with automatic annual renewal unless paid in full.
Can I access veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can receive 24/7 remote general pet care advice and triage support via Vet Chat™ on the Banfield app.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to visit Banfield Pet Hospital.
What nearby pet-related stores can I visit before or after my appointment at Banfield Pet Hospital?
PetSmart is nearby, offering pet supplies and services, making it convenient to shop for your pet before or after your visit to Banfield.
Are there any nearby home improvement stores near Banfield Pet Hospital in Fayetteville?
Yes, The Home Depot and Home Services at The Home Depot are close by for your home and garden needs, which can be handy if you want to combine errands with your visit to Banfield.
What beauty and spa services are available near Banfield Pet Hospital?
Nearby beauty and spa options include JLuxe Beauty Salon & Spa, Sweet Serenity Hair Salon, Venus Nails & Spa, and Holly’s Nails, perfect for a relaxing visit before or after your pet’s appointment.