Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Peachtree Hill provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
4.0
183 reviews
5 stars
122
4 stars
19
3 stars2
2 stars
3
1 star
37
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; while some staff members are praised for their kindness and professionalism, others are criticized for being rude and unhelpful.
Quality of Care
Many customers appreciate the compassionate care provided to their pets, but there are significant complaints about misdiagnoses and inadequate treatment.
Communication Issues
Numerous reviews highlight poor communication, including lack of follow-up, vague explanations of treatment plans, and billing issues.
Pricing Concerns
Several customers express dissatisfaction with pricing, feeling that the wellness plans and services are overpriced and not transparent.
Facility Environment
While some reviews commend the cleanliness and welcoming atmosphere, others report feeling uncomfortable and dissatisfied with the overall environment.
- CSCrystal S.Oct 6, 20251.0I went in to for a scheduled appointment for my kitten. I was offered the coupon when I originally called. I was told where to go online. They even asked about my prior pet I had on my account from 11 YEARS AGO. I spoke to several people in regards to my account/coupon. Even confirmed my appointment and my coupon THIS morning. I walk in and the “practice manager” was extremely unprofessional, passive aggressive, and refused to accept accountability on her staffs’ part. She kept mentioning how I should have read the fine print. Her employees KNEW I was an existing customer 11 YEARS ago and NO ONE decided to let me know my coupon, which they offered me to check out online, was NOT APPLICABLE for me. This “practice manager” was extremely passive aggressive and made me very uncomfortable. I will NEVER return to Banfield again! Tip: learn to maintain your composure and de escalate situations where your staff were in the wrong. Her inability to reason and show sympathy for my time, PTO, and gas that was wasted it highly disappointing. Let’s do a 101 real quick: (1) check your body language. 2) show SYMPATHY and active LISTENING skills. 3) take ACCOUNTABILITY for the staff’s behalf. 4) go over the TERMS. 5) find a middle ground OR show genuine concern. 6) offer a small discount, coupon or to reschedule. As a result, a reasonable customer would walk away feeling heard and satisfied with the compromise. I would NEVER hire this woman whom also refused to provide her manager’s contact.
- GBGui BardelSep 8, 20255.0The team at 3455 Peachtree Industrial are phenomenal. Very welcoming and passionate at care for the pets that they service. Highly recommend this branch of professionals.
- ARANgela RayAug 11, 20255.0Wonderful people who truly care about animals
- DSDeborah SmallJun 11, 20255.0Dr. Innis and the entire team is wonderful and we have found a permanent home for our fur baby!
- AMAnthonette MiddletonApr 11, 20245.0I really enjoy going to this Banfield center everyone is really nice and they allow my dog to get in and out . I did have one incident the vet gave my dog her shot too early and that messed up my wellness plan but the office corrected the matter and made everything better . There’s another Banfield closer to my house but I literally drive 30 minutes just to go to the one on peachtree industrial because of the customer service.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Peachtree Hill?
Banfield Pet Hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and closed on Sundays.
Does Banfield Pet Hospital provide emergency veterinary care?
No, Banfield Pet Hospital does not offer emergency care, but they provide urgent care advice during hospital hours and can refer to emergency providers if needed.
Can I consult a veterinarian online through Banfield?
Clients with Optimum Wellness Plans® can access 24/7 remote pet care advice and triage support via Vet Chat™ on the Banfield app.
What preventive health care services are offered at Banfield Pet Hospital?
Preventive care includes vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The plan offers annual preventive care like full exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic renewal every year.
How can I pay for an Optimum Wellness Plan at Banfield?
You can pay monthly via automatic bank or credit card withdrawals or pay in full at enrollment.
What appointment types are available at Banfield Pet Hospital?
Appointments include in-room visits, drop-off appointments where you wait to be contacted for pickup, and Virtual Visits for Optimum Wellness Plan clients.
Can I visit Banfield Pet Hospital near other local amenities in Duluth?
Yes, Banfield is conveniently located near places like Waggles Puppy Boutique for pet supplies and several restaurants such as Rinoo and The Halal Guys for dining before or after your visit.
Are there services nearby Banfield Pet Hospital if I need additional pet products?
Waggles Puppy Boutique - Duluth nearby offers pet supplies, making it easy to pick up pet products close to the hospital.
What nearby amenities can I explore while visiting Banfield Pet Hospital in Peachtree Hill?
Nearby options include dining at Moe's Southwest Grill or Little Caesars Pizza, and relaxing at Lavish Nails Lounge or Original Brazilian Wax for beauty services.