Brand Certified
Banfield Pet Hospital
4.4(170 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
2220 Peachtree Industrial Blvd, Duluth, GA
30097, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(770) 623-5642
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Duluth Sugarloaf Marketplace provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.4
170 reviews
5 stars
132
4 stars
11
3 stars
8
2 stars
4
1 star
15
What are people saying?
AI-generated from recent customer reviews
Staff Attitude
Feedback on staff is mixed; while many customers praise the friendliness and compassion of the team, others report negative experiences with specific front desk staff and veterinarians.
Quality of Care
Several reviews highlight excellent medical care and thoroughness from veterinarians, particularly Dr. Conner, while some customers express dissatisfaction with misdiagnoses and perceived negligence.
Customer Service
Many customers appreciate the welcoming atmosphere and efficient service, but there are complaints about long wait times and unhelpful responses from staff during emergencies.
Facility Cleanliness
The facility is frequently described as clean and well-maintained, contributing positively to the overall customer experience.
Emergency Response
There are mixed reviews regarding the handling of emergency situations, with some customers feeling their pets were not treated promptly or adequately.
- LFLydia FurtickFeb 11, 20265.0The Banfield Team is awesome! This is my first pet and they have been a great help. I could not make it without them! Thanks Lydia and Diazy
- TMTrucky MctruckertonDec 6, 20255.0Awesome
- ALArgen LoaisigaNov 16, 20252.0Yesterday around 2:40 PM, after calling Benfield, Sugarloaf in Duluth, GA, to schedule an appointment, I brought my dog in because she had been stung by a bee and was in visible pain. Lizi at the front desk was compassionate and even offered to help me bring my dog from the car, similar to Tiger Tails, where the even the vets themselves sometimes assist customers and their pets is needed. It seems that a lady by the name of Valerie was called to assist me, but from the moment she arrived to the front desk, she showed a bad attitude, rolling her eyes and speaking dismissively. She immediately demanded vaccination paperwork even though I told her that my dog was wearing her rabies tag from Tiger Tails. Yet, she refused ( as she were a manager and a bad one) to let anyone help my dog unless I produced “papers” or allowed her to vaccinate my dog on the spot. When I asked her to show some compassion for what had just happened, she replied that they were not an emergency hospital. My dog was swollen, crying, and clearly distressed, waiting in the car for at least 30 minutes until I finally was allowed to bring her in. Once Lizi checked me in, Kimberly, another young lady who was respectful and helpful, and the doctor treated my dog right away without any mention of needing additional vaccinations before care. Valerie’s uncompassionate attitude reflects poorly on the front desk overall and made an already stressful and dangerous situation for my pet worse. I appreciate the staff who ultimately helped my dog, but the behavior at reception needs serious improvement.
- KPKathy PusiekoSep 10, 20255.0Always love a visit here with my four legged baby! Wonderful Doc’s and Staff!
- KDKyle DennisNov 13, 20182.0Positives: friendly front office staff and this location is extremely clean with no pet smells of any kind. Negatives: had an appointment at 7:30 for a surgical consult, (banfield requested that my cat should be fasting when brought in just in case surgery would be needed) did not hear anything until 11:15 saying my cat wouldn’t let the vet staff get near her. Well maybe my cat would’ve been in a better mood if she had eaten within the last 13 hours.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital Duluth Sugarloaf Marketplace offer?
Banfield offers preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Duluth?
The hospital is open Monday to Saturday from 7:00 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on specified holidays.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency hospitals when needed.
Can I schedule an appointment online for my pet at Banfield?
Yes, you can schedule appointments online via the Banfield website or app using the provided scheduling links.
Does Banfield Pet Hospital offer online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app.
What is included in the Optimum Wellness Plan at Banfield?
The plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic renewal each year.
Is Banfield Pet Hospital accessible for people with disabilities?
Yes, the hospital has wheelchair accessible restrooms and welcomes all customers including the LGBTQ community.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure quality service and care for your pet.
What nearby places can I visit before or after my appointment at Banfield?
Nearby, you can visit Sprouts Farmers Market for fresh groceries, Hollywood Feed for pet supplies, or enjoy a meal at Chipotle Mexican Grill or NYC Pizza Company.
How can nearby facilities like The Joint Chiropractic or Bethel Eyecare complement my visit to Banfield?
While you care for your pet at Banfield, you can conveniently visit The Joint Chiropractic for your personal chiropractic needs or Bethel Eyecare for eye care services, all located nearby.
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