Kay Animal Hospital

Reviews

• SC

  Shae Cosby

  6 days ago
  5.0
  I took my 9 yr old & 65lb pound pit to a vet and 60 seconds into the visit I knew I had to take him somewhere, someone told me to try Kays so I went in and they were very compassionate and kind to my fur baby . He had lost use of his back two legs and bladder . I was so stressed cause the surgery was so expensive for his vertebra injury.. BUT they said I could try cold pak laser it is a red light type therapy so I went for it . After a couple of weeks he was trying to run while o was supporting his hind legs but not he is walking he isn't perfect yet but we are on the way to a full recovery. He has control of his bladder he walks runs as much as I will let him . The doctors and staff nurses all the way to the front desk service were amazing even when I was super stressed and snappy 😔 They took care of us and we are so grateful to have our Artticus back ❤️I have to give Artticus credit to because he is determined and does our at home physical therapy and our at come red light therapy pad ... THANK YOU FOR EVERYTHING I'll be bringing him by so you guys can see with your own eyes
• KR

  K R

  Apr 24, 2026
  2.0
  The staff was great. My issue is I specially chose them for their promotion of $25 first visit. I had a quick medial question and the whole exam lasted 10 minutes. When I go to check out it’s $80. They said the promotion was only for if I recieved vaccines. No where did it say this on the promotional information “ Offer for new clients is valid for a first veterinary visit for dogs or cats only.” I even used the link to book the exam. When I mentioned this they admitted it’s a common issue but otherwise wouldn’t fix it or adjust the price to meet. I would have gone to a different vet. I just needed a quick opinion and I’m new to the area and don’t have an established vet yet.
• KC

  Kathy Carrion

  Apr 21, 2026
  5.0
  I just love Dr Leathers. Very thorough with his exam .My dog is a senior and he's very sweet with her. I highly recommend them to everybody I know with a pet
• WD

  Whitney Denney

  Apr 21, 2026
  5.0
  Went to Kay Animal Hospital because of all the amazing things I had heard. Dr. Leathers is one of the most compassionate and caring doctors I have ever met. He treated my pet, myself and spouse with so much kindness and explained everything so that we could understand better. Highly recommend this animal hospital.
• JM

  James M

  Apr 15, 2026
  1.0
  Thought I’d try this vet, but it’s a solid pass. I had a 3:30 pm appointment. I walked out after 2 hours of waiting without seeing the vet. Customers were complaining, and I eventually had enough. I understand things come up, but what I can’t understand is an office doing nothing to take control of the situation. It was a train wreck happening in slow motion, and no one did anything to keep people from continuing to board. For example, I received 2 “friendly reminder” text messages to ensure I’d show up for the appointment, but not once did I receive a call or text saying: 1. Only 1 doctor showed up today, or 2. We had an emergency come up, or 3. We’re running behind and would like to give you the opportunity to arrive at a later time or to reschedule for another day. People and pets were outside in the parking lot because there was no room left inside. There’s no office management here whatsoever. Message to owner: Take note and implement change, or one day you won’t have a business. FOLLOW UP: The owner response below confirms the lack of office initiative. Instead of proactively reaching out to customers, they are waiting for customers to contact them. They have our contact information (if they genuinely cared). When there is no ability to manage an office, what confidence is there to develop and manage a treatment plan. The old adage in the airline industry applies: “If the reading light doesn’t work, what’s wrong with the engines?” In contrast, I subsequently made an appointment with Douglas Oaks Animal Hospital. When I arrived, I was taken to a room with my cat’s name on the door without even placing the pet carrier down. A technician arrived before I could open the carrier. The doctor immediately followed and was very professional. My cat received an exam and 3 shots, and we were in/out in 30 minutes. Douglas Oaks Animal Hospital is my new vet!

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