Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
305 reviews
5 stars
186
4 stars
26
3 stars
17
2 stars
17
1 star
59
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for their kindness and compassion towards pets, highlighting individual team members for their exceptional service.
Service Quality
There are mixed reviews regarding the quality of veterinary services, with some customers expressing dissatisfaction over misdiagnoses, rushed appointments, and lack of thorough examinations.
Communication Issues
Numerous reviews mentioned poor communication, including long wait times without updates, unprofessional interactions, and inadequate explanations of procedures and medications.
Facility Concerns
Several customers reported issues with cleanliness and organization within the facility, leading to a chaotic and stressful environment for both pets and their owners.
Appointment Scheduling
Customers frequently noted difficulties in scheduling appointments and the inconvenience of drop-off only visits, which added to their frustration.
- LSLaura SanchezDec 21, 20255.0Sólo quiero decir que estoy realmente agradecida con la atención que le brindaron a lía son los mejores y la Doctora es un amor de persona. Gracias por su ayuda en todo lo que siempre necesitaba lía Pinzon Dios los bendiga
- BTBryn TaylorDec 15, 20251.0Asked them to do a urine analysis for suspected UTI for my cat. They left him for six hours in his transport backpack to the point where he peed on himself in the bag, and then told me they couldn't do the urine analysis because he was too aggressive. They wanted to do the kind of analysis where they extract straight from his bladder, and we told them we did not want that. If they had put him in a room with a litterbox, he would have peed in it, and they could have analyzed that. Instead, they tried to do the more expensive option anyway, couldn't, and just let him piss himself after keeping him in a bag for six hours. They then gave me a syringe to collect the urine myself, to then bring back to them to analyze, because apparently, they want to charge you to do their job for them.
- CLChane LanesNov 26, 20255.0This facility provided exceptional service, ensuring my pet experienced a relaxed and comfortable environment.
- ESEmma ShippeeNov 16, 20254.0The wait was a bit long, but the doctors, front desk and technicians staff are all very nice. Very thorough, detailed and clear communication and exam. Even with a longer wait (about 30 mins in a room) the environment did not feel chaotic or stressful. I appreciate I was given a referral vs having a doctor attempt a procedure they aren't fully confident with
- CCcoletta cheeleyNov 5, 20255.0Misty and I love it at Banfield in Decatur
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the hospital hours for Banfield Pet Hospital in Decatur?
Banfield Pet Hospital in Decatur is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. Note that the hospital is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital in Decatur provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they can refer you to an emergency hospital or specialty providers if needed. Outside hospital hours, please contact your local emergency hospital directly.
Can I schedule a veterinary appointment online for Banfield Pet Hospital in Decatur?
Yes, you can schedule an appointment online via the Banfield website or their mobile app. There are direct scheduling links available on their site and in the Banfield app for iOS and Android.
What veterinary services does Banfield Pet Hospital in Decatur offer?
They offer a full range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital have any special features for pet care advice?
Yes, Banfield offers Pet Chat™, a 24/7 advice chat line available through their app for Optimum Wellness Plan clients, allowing remote general pet care advice and triage support.
How does Banfield Pet Hospital in Decatur ensure the safety of pets and people during COVID-19?
They follow thorough precautions like encouraging drop-offs, increasing cleaning protocols, and offering 24/7 telehealth services via Vet Chat™ on the Banfield app. They advise calling ahead to assist the hospital teams in preparing for your visit.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit Tiff's Treats bakery for a sweet treat, or enjoy relaxation at Massage Heights Decatur spa. If interested in wellness, Decatur Yoga & Pilates studio is also close by.
Are there nearby beauty and hair salons around Banfield Pet Hospital in Decatur?
Yes, several beauty salons such as Custom Hair Extensions & Hair Loss Center, All About Hair Salon, and Wink Lash Studio are located near Banfield Pet Hospital, ideal for pampering yourself before or after your pet's visit.
What healthcare and medical services are available near Banfield Pet Hospital in Decatur?
Nearby medical and health-related services include North Decatur Dentistry for dental care, and Collective Bliss for naturopathic and holistic treatments, providing convenient health options around the pet hospital.
Does Banfield Pet Hospital in Decatur require appointments for service?
Yes, Banfield requires appointments for veterinary services to ensure proper care and safety protocols are maintained.