Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Keeping pets and people safe is our top priority. COVID-19 may affect hospital hours, scheduling and services at some locations. Please know we are doing our best to minimize any inconvenience and thank you for bearing with us — please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian 24/7 via Vet Chat™ through the Banfield app for general pet care advice and triage support.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.9
302 reviews
5 stars
184
4 stars
26
3 stars
17
2 stars
17
1 star
58
What are people saying?
AI-generated from recent customer reviews
Staff Professionalism
Feedback is mixed regarding staff professionalism; while some customers praise the kindness and care of the staff, others report rude and unprofessional behavior, particularly from management.
Service Quality
Many customers express dissatisfaction with the quality of veterinary services, citing rushed exams, misdiagnoses, and inadequate communication about their pets' conditions.
Wait Times
Numerous reviews mention long wait times for appointments and pick-ups, with some customers feeling their pets were left unattended for extended periods.
Customer Experience
While some customers report positive experiences and appreciate the care provided, others highlight significant frustrations with customer service, including poor communication and billing issues.
Facility Conditions
Several reviews mention cleanliness issues and a chaotic environment, contributing to a negative overall impression of the facility.
- ESEmma ShippeeNov 16, 20254.0The wait was a bit long, but the doctors, front desk and technicians staff are all very nice. Very thorough, detailed and clear communication and exam. Even with a longer wait (about 30 mins in a room) the environment did not feel chaotic or stressful. I appreciate I was given a referral vs having a doctor attempt a procedure they aren't fully confident with
- CCcoletta cheeleyNov 5, 20255.0Misty and I love it at Banfield in Decatur
- MZMissy ZOct 10, 20251.0Went here because they had a Free First Exam coupon and money is very tight right now, but my 15 yr old pup was due for a refill of his pain meds for his arthritis. I have worked in the veterinary field for 30 yrs so have seen and heard many things but always give the benefit of the doubt unless proven otherwise. I arrive a bit early for my visit and was put into a room. Trigger gets very anxious, so sat on the floor waiting with him. We waited approx. 30 minutes before dr came in. Had gone over previous records and meds with very sweet vet tech. Dr Williams is very nice but the "exam" lasted maybe 3 minutes. She listened to his heart and that was it...no temp, no checking teeth and gums, did not even check his hips and hind legs, which is what he takes meds for. He was due for rabies vacc. so was quoted $28 and gave permission to do that. Asked for written script to pick up at Kroger, where we get our meds. Waited another 15 minutes for vacc. and had to ask front desk if we had been forgotten. Dr came in with shot and script. Rx was for different strength and she stated that was so I didn't have to half them...they are scored and made to be halved, if needed, to get correct dose and is very cost effective. They seemed very put out when I told them this and they demanded written rx back and I could leave pharmacy info at front desk to be called in (that us what I originally wanted). When I checked out rabies vacc was over $33. When I said that I was quoted $28 they stated additional cost was for "medical waste" and tax. Services are not taxable, only dispensable items are, and what waste...she wasn't even wearing disposable gloves and syringe is placed into Sharps container. So blessed to have worked for awesome vets over the years! This was not a good experience.
- YBYolanda BrownSep 15, 20254.0I love how Banfield toke good care of Treasure. Thanks again for the love.
- DCDeyon Turner BCHHP, CHCSep 12, 20255.0I started out having a terrible day (it’s my birthday ‘ my baby is hurt) but when I tell you Dr Williams & her nurse Janet were so sweet, smart and truly a blessing to me today. Fendi is feeling much better & we are forever grateful!!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I drop off my pet to avoid contact?
We’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. Please call the clinic for more information.
Is this clinic open?
Hospital hours and services vary at some locations. If your pet requires immediate care, please call ahead so we can ensure your pet’s needs can be met and advise you on next steps. If you’re a Banfield Optimum Wellness Plan® client, you can connect with a veterinarian anytime, day or night, via Vet Chat™ through the Banfield app for general pet care advice and triage support.
What steps are you taking to keep pets and people safe right now?
We’re constantly evaluating the situation, and we’re empowering our hospital teams to do what’s right for themselves, their clients and communities by taking a series of precautions from encouraging drop-offs to increasing cleaning protocols. We’re also encouraging our Optimum Wellness Plan® clients to connect with a veterinarian 24/7 via our telehealth service Vet Chat™ through the Banfield app. Please call ahead to help our teams prepare.
What medical care are you able to provide right now?
COVID-19 may affect veterinary services offered at some locations. If your pet requires medical attention or care, please call your hospital directly, so the team can confirm availability and advise on next steps.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What are the hospital hours for Banfield Pet Hospital in Decatur?
Banfield Pet Hospital in Decatur is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. Note that the hospital is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital in Decatur provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours you can call for urgent care advice, and they can refer you to an emergency hospital or specialty providers if needed. Outside hospital hours, please contact your local emergency hospital directly.
Can I schedule a veterinary appointment online for Banfield Pet Hospital in Decatur?
Yes, you can schedule an appointment online via the Banfield website or their mobile app. There are direct scheduling links available on their site and in the Banfield app for iOS and Android.
What veterinary services does Banfield Pet Hospital in Decatur offer?
They offer a full range of services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
Does Banfield Pet Hospital have any special features for pet care advice?
Yes, Banfield offers Pet Chat™, a 24/7 advice chat line available through their app for Optimum Wellness Plan clients, allowing remote general pet care advice and triage support.
How does Banfield Pet Hospital in Decatur ensure the safety of pets and people during COVID-19?
They follow thorough precautions like encouraging drop-offs, increasing cleaning protocols, and offering 24/7 telehealth services via Vet Chat™ on the Banfield app. They advise calling ahead to assist the hospital teams in preparing for your visit.
What nearby places can I visit before or after my appointment at Banfield Pet Hospital?
Nearby you can visit Tiff's Treats bakery for a sweet treat, or enjoy relaxation at Massage Heights Decatur spa. If interested in wellness, Decatur Yoga & Pilates studio is also close by.
Are there nearby beauty and hair salons around Banfield Pet Hospital in Decatur?
Yes, several beauty salons such as Custom Hair Extensions & Hair Loss Center, All About Hair Salon, and Wink Lash Studio are located near Banfield Pet Hospital, ideal for pampering yourself before or after your pet's visit.
What healthcare and medical services are available near Banfield Pet Hospital in Decatur?
Nearby medical and health-related services include North Decatur Dentistry for dental care, and Collective Bliss for naturopathic and holistic treatments, providing convenient health options around the pet hospital.
Does Banfield Pet Hospital in Decatur require appointments for service?
Yes, Banfield requires appointments for veterinary services to ensure proper care and safety protocols are maintained.