Brand Certified
Banfield Pet Hospital
3.9(180 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
1020 Marketplace Blvd, Cumming, GA
30041, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(678) 455-5004
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Cumming provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.9
180 reviews
5 stars
111
4 stars
21
3 stars
5
2 stars
4
1 star
39
What are people saying?
AI-generated from recent customer reviews
Quality of Care
While some customers praised the caring and knowledgeable vets, others reported serious concerns about misdiagnoses and inadequate treatment.
Customer Service
Many reviews highlighted issues with rude and unprofessional front desk staff, leading to negative experiences for pet owners.
Communication
Customers frequently noted poor communication regarding appointments, treatment updates, and follow-ups, contributing to dissatisfaction.
Pricing Transparency
Several reviews mentioned unexpected charges and dissatisfaction with the wellness plan, indicating a lack of clarity in pricing.
Compassionate Care
Positive experiences were shared regarding compassionate treatment during difficult times, such as euthanasia, showcasing some staff's empathy.
- JLJoseph LeoneFeb 9, 20265.0Our dog Tucker has been a member of Banfield since he was almost four years old, he is now 12 years old. He has received loving and professional care all these years. We absolutely recommend Banfield to family and friends for their pets care needs.
- JTJeff TarverJan 22, 20261.0On hold once again... All I need is them to send my pets records to a daycare! Why can't I just speak with someone!?
- TKTom kingDec 5, 20235.0Dr Huang is a phenomenal vet and takes care of everything from Dogs & Cats to Reptiles, Small Animals, Birds, & more.
- CBCharlie BennettJul 8, 20191.0We will never go back here again. In August they miss-diagnosed our dog with a liver issue, cost us nearly $1000 in tests and medicines only to find out from another vet, it was a food allergy. Last month, my parents took their dog, and she was also miss-diagnosed. They said her blood platelets were too high (nearly 3,000,000) and referred us to an emergency center. After $1200 in bone marrow testing and blood work, they confirmed her levels were normal and Banfield was once again, incorrect. Two dogs, to miss-diagnosis … over $2000.00 … Currently seeking legal advice on malpractice suits … UPDATED - we reached out to the number below, and they did nothing.
- ADAaron DenunzioDec 9, 20165.0Very helpful, fixed up my dog. The are nice folks and thought the pricing was fair. The new flea medication is amazing. He looks better then aver now.. Highly recommended.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital in Cumming offer?
Banfield Pet Hospital in Cumming offers preventive care, nutrition advice, parasite control, vaccinations, dental services, spay/neuter procedures, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Cumming?
The hospital is open from 8:00 AM to 6:00 PM Monday through Saturday, and from 9:00 AM to 5:00 PM on Sundays. It is closed on major holidays including Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency services?
No, Banfield does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. Outside hospital hours, contact your local emergency hospital.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online via their website or through the Banfield mobile app available on iOS and Android platforms.
What is the Optimum Wellness Plan offered by Banfield?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It automatically renews annually unless paid in full at enrollment.
Can I get online veterinary care from Banfield?
Yes, clients with Optimum Wellness Plans can access remote general pet care advice and triage support 24/7 through Vet Chat™ available on the Banfield app.
What types of appointment options does Banfield offer?
Banfield offers in-room appointments where you visit with your pet, drop-off appointments where you leave your pet for care, and virtual visits for Optimum Wellness Plan members.
Which nearby locations might be useful to visit before or after Banfield Pet Hospital?
Nearby places such as PetSmart for pet grooming and supplies, Cumming Smiles Dentistry and Inspiring Smiles for dental care, and Vida's Nails & Spa or Fuse Nail Bar for beauty treatments are convenient options.
What nearby stores are available for shopping near Banfield Pet Hospital in Cumming?
Nearby shopping options include The Home Depot for home improvement, Michaels for arts and crafts, Dollar Tree for discount goods, and Cumming Marketplace with various retail stores.
Are there nearby services related to shipping and logistics near Banfield Pet Hospital?
Yes, nearby services include UPS Access Point location for shipping and courier services, FedEx for freight and cargo, and USAA ATM for banking needs.
Brand Certified Facts from Banfield Pet Hospital
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