Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Conyers provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.3
298 reviews
5 stars
213
4 stars
31
3 stars
15
2 stars
8
1 star
31
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly, caring, and knowledgeable, there were significant complaints about poor customer service, particularly at the front desk and difficulties in reaching them by phone.
Care Quality
Overall, customers expressed satisfaction with the quality of care provided to their pets, highlighting the compassion and expertise of the veterinary staff.
Pricing Concerns
Several reviews mentioned that the services were perceived as expensive, with some customers feeling pressured into unnecessary treatments or upsells.
Wait Times
Customers reported long wait times for appointments and services, with some expressing frustration over delays in receiving care for their pets.
Mixed Experiences
While many customers had positive experiences, there were notable negative reviews regarding specific incidents of care and treatment, leading to a mixed overall perception.
- OTone that can see ThomasNov 5, 20255.0The staff is Always attentive and caring
- GWGabrielle WilliamsOct 11, 20251.0I visited the Banfield in Store #279. Upon arrival, no one was at the counter, I waited for 5 minutes before asking an associate if they could go to the back and get someone from Banfield to come to the front. The cashier asked for the manager Cody who then told me to stand in front of the counter and someone would be with me, I told him I had already been standing there for 5 minutes and no one has seen me. He brushed me off and said ok and made no attempts to call someone from Banfield or go to the back and grab someone. Another 5 minutes goes by and I go to the register and let them know someone still hasn't come and I need to check out. The cashier states she can't check me out without the medical card and ask Cody yet again to get someone from Banfield to the counter. He makes no attempt to do so. There was a total of 20 minutes that has passed before someone comes to the Banfield counter and I am able to get a medical card for my dog's prescription food. The associate at the counter stated "we were in a meeting". This is unacceptable, the counter should not be left unattended for 20 minutes due to a team meeting. These meetings should occur before or after Banfield opens or closes. To have cameras and not have them monitored to help customers is completely ridiculous. It took less than a minute to print the card and bring it to me and I should not have had to wait 20 minutes to get a card that takes less than a minute to print.
- MPMary PickeringOct 2, 20255.0Everyone was friendly, knowledgeable when interacting with them, and they were gentle, compassionate with my 2 poodles. I'm happy with their service, and glad that I chose them.
- TSTabatha SmithSep 24, 20255.0This was my first time bringing my new adopted new puppy to the Conyers location. My experience was amazing! From the front to the back wonderful, wonderful
- KBKayla BlakleySep 20, 20255.0When I came in earlier today my puppy wasn’t feeling like herself at all and had me in literal tears because I was so worried. They let me sit with her while they ran a few tests until she absolutely had to go back. They didn’t mind when I called to check up on her either. Everyone was so kind and I am so thankful for all the tips and suggestions on savings. She went in sick and came home her normal bubbly self. Thank you all so much for making my pumpkin feel better.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of pet health care services does Banfield Pet Hospital in Conyers offer?
Banfield provides comprehensive pet health care including routine vaccinations, dental care, parasite control, nutrition and behavioral counseling, and surgeries like spay/neuter.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care, but they can offer urgent care advice during hospital hours and refer to specialty or emergency hospitals if needed.
What are the opening hours of Banfield Pet Hospital in Conyers?
The hospital is open Monday through Saturday from 8:00 AM to 5:45 PM and on Sunday from 9:00 AM to 4:45 PM.
How can I schedule an appointment at Banfield Pet Hospital?
Appointments can be scheduled online via Banfield's website or through the Banfield app available on iOS and Android.
What is an Optimum Wellness Plan and how does it work?
Optimum Wellness Plans provide annual preventive care such as exams, vaccines, and dental care. They automatically renew yearly and can be paid monthly or in full.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can access 24/7 veterinary advice and triage support via Vet Chat™ on the Banfield app.
Which nearby pet-related stores can I visit along with Banfield Pet Hospital?
You can visit PetSmart nearby for pet grooming and supplies, making it convenient to combine pet care and shopping.
Are there any nearby dining options after your visit to Banfield Pet Hospital?
Yes, nearby restaurants include The Juicy Crab (seafood), Juicy Hibachi & Yakitori (Japanese/Asian), Hibachi Express (Japanese/Chinese), and Golden Spoon Jamaica Cuisine (Caribbean).
What nearby shopping centers or stores can I explore when visiting Banfield Pet Hospital?
Nearby shopping includes The Home Depot for home improvement, JOANN Fabric and Craft Stores, Halloween City, Party City, and various thrift stores like Value Village and Savers.
How can nearby transportation or services assist me when visiting Banfield Pet Hospital in Conyers?
Nearby services such as Avis Car Rental make it convenient for out-of-town visitors to access Banfield, and Metro by T-Mobile offers mobile communication solutions.