Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Whenever you’re in need of a convenient stop for your cat or dog’s veterinary services, look no further than Banfield Pet Hospital in Chamblee, GA. We offer a variety of services for your furry BFF, including spaying or neutering procedures for cats, kittens, dogs, or puppies, microchipping, vaccinations, nutritional resources, and more.
Details
- Requires appointmentAvailable
- RestroomAvailable
- Wheelchair accessible restroomAvailable
Location
Hours
Reviews
3.7
219 reviews
5 stars
132
4 stars
18
3 stars
5
2 stars
8
1 star
56
What are people saying?
AI-generated from recent customer reviews
Staff Competence
While many customers praised the caring and knowledgeable staff, there were numerous complaints about poor communication, disorganization, and inadequate handling of pets.
Customer Service
Feedback highlighted a mix of positive and negative experiences with customer service, with some staff being described as friendly and helpful, while others were noted for rudeness and lack of empathy.
Appointment Management
Several reviews indicated issues with appointment scheduling and management, including long wait times, last-minute cancellations, and failure to honor scheduled appointments.
Care Quality
Customers expressed concerns about the quality of care, particularly regarding misdiagnoses and lack of thorough examinations, especially for pets with serious health issues.
Wellness Plan Issues
There were complaints about the wellness plan, including unclear terms, unexpected costs, and difficulties in canceling plans, leading to frustration among pet owners.
- BBBlake6 days ago1.0Dr Felix Benimana is incompetent and inconsiderate. Avoid entirely. After my dogs tooth extract he left a whole in his. Ensured me it would heal and isn't prone to infection. Neither are true. On top of that. For both follow ups I had to wait 30+ minutes for him to finish surgery. Understandable. The 2nd time. I show up for my confirmed appointment. He decides to step out of the building as I walk in and the staff asks me up wait 30 minutes for him. Ridiculous.
- LCLindsey CannonNov 16, 20255.0Amazing team at Banfield Chamblee. Dr. Edwards is extraordinary! Her knowledge and experience are always helpful. Her sincere care and concern for my fur baby is immensely appreciated. Thank you!
- SHSabrina HickleNov 14, 20252.0My experience at this location is such a mixed bag. My last visit, six months ago, was great. Ease of scheduling was great, and I got to meet the vet and talk to them as they did the checkup. My appointment this past Wednesday was just SO disappointing. I requested that an in-room appointment at 9:30 because my dog does get very anxious at the vet and so I try to minimize the time he spends there. This was not the appointment I received -when I walked in, they told me they were expecting me "much later" and that this was a drop off appointment. They didn't accommodate me when I told them my dog gets anxious and that was the reason I asked for an in room appointment. I let it go, because mixups do happen, and just agreed to the drop off. Communication was just abysmal. They asked me which phone # to use to contact me when my dog was ready for pick up; I asked them to please call me, because the number on file as the primary phone number (my husband) would not be as available that day. They confirmed my phone number. And then never actually contacted me to inform me when my dog was ready for pickup. If you're not actually going to update the contact info real time, then why bother asking? When they did contact my husband, they just left a message saying that my dog was ready. No updates on the actual vet visit - is the status of everything okay? We expressedly asked that they check up on something (a coughing problem) and there was NO information provided as to what they did, how they checked it out (if they did anything at all? So unclear). I never actually got to speak to the vet or hear from the vet. The only information I received was from the front desk staff confirming that "everything looked great!." I also requested a specific service (a nail trim). The service was not completed when I came to pick up my dog. I stayed an extra 10 mins or so for them to complete the service and watched as the tech did what I considered a mediocre job - the very last nail, she attempted multiple times because my dog was getting fidgety, and then she just... gave up and said it was "good enough." So disappointed, especially when they charged me over 22 dollars for that service. I thought the bedside manner from the vet tech was subpar as well. On the other hand, I can't say enough nice things about the front desk staff. So friendly and so sweet with my dog, super helpful, and helped keep my dog calm during the nail trim.
- CWCourtney WatsonNov 1, 20255.0Dr. Edwards is AMAZING; she has a true gift when it comes to animals. I have been coming to this Banfield since my regular one was shutdown (about 6 months ago) and Dr. Edwards was the first veterinary we saw so we requested to only have her moving forward (I literally will wait for her vs seeing someone else). My dog loves her so much he walks in looking for her. She is patient, kind, and attentive – I hope she never leaves.
- MBMaria Baldino-StevensonOct 7, 20255.0We’ve been bringing our dog and two cats here for over a year and couldn’t be happier. The entire team is knowledgeable, compassionate, and truly loves what they do. Every visit, we’re welcomed with kindness and enthusiasm, and our pets are always treated like family. I completely trust everyone here—from the front desk to the techs and vets—and know they always have our pets’ best interests at heart. Highly recommend!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What veterinary services does Banfield Pet Hospital in Chamblee offer?
Banfield Pet Hospital provides services including spaying/neutering, microchipping, vaccinations, nutritional counseling, parasite control, dental care, and more.
What are the operating hours of Banfield Pet Hospital in Chamblee?
The hospital is open Monday through Saturday from 8:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving and Christmas.
Does Banfield Pet Hospital in Chamblee offer emergency care services?
No, Banfield does not provide emergency care, but you can call during hospital hours for urgent care advice and referrals. For emergencies outside hours, contact your local emergency hospital.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
It's a preventive care plan offering annual exams, vaccines, dental care, early diagnostics, nutrition consultations, and more. Discounts apply for treatments outside regular wellness care.
How can I schedule an appointment at Banfield Pet Hospital in Chamblee?
You can schedule appointments online via their website or app, or by calling their main phone number. They offer in-room, drop-off, and virtual visits.
Does Banfield Pet Hospital provide online veterinary care?
Yes, clients with Optimum Wellness Plans can access 24/7 remote pet care advice through Vet Chat™ on the Banfield app.
Is Banfield Pet Hospital wheelchair accessible and LGBTQ welcoming?
Yes, the hospital has wheelchair accessible restrooms and welcomes LGBTQ clients.
How can I reach Banfield Pet Hospital from Peachtree Station plaza?
Peachtree Station plaza is nearby; after visiting there, you can easily drive or walk to Banfield Pet Hospital located at 5001 Peachtree Blvd Ste 125 for convenient veterinary care.
What nearby shopping or dining options are available near Banfield Pet Hospital in Chamblee?
Visitors can enjoy nearby places like Mattress Firm for furniture, Luxury Nail Bar and Great Clips for beauty services, and several restaurants including Revelator Coffee and Taquito Express.
Are there medical and emergency facilities near Banfield Pet Hospital in Chamblee?
Yes, AFC Urgent Care Chamblee-Brookhaven and First Look MRI are nearby, providing convenient access to human urgent care, diagnostics, and medical services around your pet's veterinary visit.