Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® provides quality and attentive health and wellness care in Buford, Georgia for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.9
238 reviews
5 stars
141
4 stars
28
3 stars
15
2 stars
6
1 star
48
What are people saying?
AI-generated from recent customer reviews
Veterinarian Quality
Dr. Sims and Dr. Kebede received high praise for their compassionate and knowledgeable care, with many customers expressing trust in their expertise.
Staff Attitude
The staff, particularly vet techs like Sophia, were frequently described as caring, attentive, and professional, contributing to a positive experience for both pets and owners.
Customer Service Issues
Several customers reported long wait times for appointments and prescriptions, as well as difficulties with phone communication and scheduling.
Mixed Experiences
While many customers had positive experiences, some reported serious concerns regarding misdiagnoses and treatment quality, leading to dissatisfaction.
Wellness Plan Concerns
There were complaints about the wellness plan, including issues with cancellation policies and perceived value, leading some customers to feel trapped or dissatisfied.
- AOAnonymous O2 days ago1.0I’m posting 1 star because of 1 reason only. Other than that things are not too bad. There are one of the vets - she’s African American.. she has the NASTIEST attitude. Every single time I’ve went in she makes under handed comments out loud, is rude and clearly dislikes working here. Not sure how no has has made a complaint so far. I’ve tried to let it be. But today was my last straw as she said something out loud again when I went in to take my dog for a hair cut. Please talk to the team here about their attitude and comments . I’m getting fed up. If she doesn’t want to work there, she can decide to quit .
- DGDavid GardinerOct 30, 20255.0Dr Sims is the best!
- KBKenisha BrownOct 28, 20255.0Definitely like this location better than the previous one we were going to.
- FAFrancisco Javier Cardozo AguilarOct 24, 20255.0Great allied for you and your pet
- RFRoxanna FowlerOct 6, 20255.0I have been coming to Dr Sims at this Banfield for well over 15 years. Dr Sims is the best vet! She is so so compassionate, patient, caring, and knowledgeable. Her entire staff is top notch from Brandi at the front desk to Tatyana and Sophie (the vet techs) I know my pets are in great hands. Even when it comes to me (the crazy pet mom) they are patient, comforting and understanding and ALWAYS make sure I am comfortable and I understand whatever the process may be. I never feel rushed and appreciate that they take their time to make sure all of my (and there are always a lot) questions are answered. Thank you all for taking such great care of my fur babies.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours for Banfield Pet Hospital in Buford, GA?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and Sunday from 9:00 AM to 5:00 PM.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can provide referrals if necessary.
Can I get veterinary care online from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice through Vet Chat™ on the Banfield app.
What preventive care services does Banfield provide for pets?
Banfield offers vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to keep pets healthy.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual exams, vaccines, early screening diagnostics, nutrition consultations, and dental care, with automatic yearly renewal.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through their website or mobile app, with options for in-room, drop-off, or virtual visits for Optimum Wellness Plan members.
What types of veterinary services are available at Banfield Pet Hospital in Buford?
Services include preventive care, vaccinations, dental services, spay/neuter, microchipping, DNA testing, nutrition advice, parasite control, and end-of-life care.
Is Banfield Pet Hospital located near any pet supply stores?
Yes, Banfield Pet Hospital is near PetSmart, a pet supply and services store, convenient for pet owners visiting both locations.
Are there dining options near Banfield Pet Hospital where I can eat before or after my visit?
Nearby restaurants include Noodle Mi Asian Bistro, Burger King, Ted's Montana Grill, and East Coast Wings & Grill, offering various meal choices close to Banfield.
What nearby places can I visit around Banfield Pet Hospital at Mall of Georgia?
You can visit nearby attractions like Ivy Creek Greenway and Old Ruined Water Mill parks, or shop at stores like Michaels, Books A Million, and DSW Designer Shoe Warehouse.