Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Austell provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.0
245 reviews
5 stars
155
4 stars
31
3 stars
10
2 stars
5
1 star
44
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the staff for being friendly, caring, and attentive to their pets.
Communication Issues
Numerous reviews highlighted problems with communication, including difficulty reaching customer service and lack of updates regarding appointments.
Service Quality
While some customers appreciated the quality of care, others reported unsatisfactory experiences, including mishandling of medications and procedures.
Appointment Availability
Several customers expressed frustration over long wait times for appointments and frequent cancellations.
Pricing Concerns
Mixed feedback on pricing, with some customers feeling the services were overpriced for the quality received.
- DBDanyela BrandtDec 13, 20253.0It’s cost efficient, considering that you pay those bills monthly, instead of all at once, but I still think it lacks in deeper information. Every time I go and try, ask something vet related, or bill related I come out with more questions. I have had this “membership” for almost 3 years and I’ve never been fully satisfied. Last visit the exam room has not been cleaned from one dog to the other. I could see other dogs' hair everywhere and the smell of pee. The pricing it’s average I do not consider them overpriced, but for the quality of the service, I don’t think it’s reasonable either. One thing that I love about it is that you can go to several locations. So if, for some reason, you don’t like this location, you can go try out a different place with a different vet.
- SJStephanie JacksonDec 10, 20255.0Awesome service!!
- SHSaibra HenryDec 1, 20251.0Wellness plans will continue past a year without you renewing it. Getting in touch with customer service is nearly impossible.
- MMMaggie MayNov 14, 20255.0I had a horrible experience with an ER vet, Dogwood ER. They were pushing me to euthanize my dog the same day that they gave me a diagnosis of acute pancreatitis. I was feeling very pressured so I called my usual vet, Austell Banfield, and asked them for a second opinion. They were very nice and told me I didn’t need to rush the euthanasia. They scheduled an appointment for the next day and when I got there my dog had drastically improved and Banfield agreed that euthanasia was not needed. I appreciated the Banfield staff and the vet who helped my dog. They were so nice and understanding. No one should pressure you into euthanizing your dog. The Banfield staff was top notch. I’m holding my dog right now and I give credit to Banfield for helping to make sure she’s still here.
- BLBrian LanuzaNov 5, 20251.0store is always short staffed. i don’t know if they need new hires, calling out, or leaving early but it puts a bad look on management. seems like it’s always one person upfront doing all the work.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the regular business hours for Banfield Pet Hospital in Austell?
Banfield Pet Hospital is open Monday through Saturday from 8:00 AM to 6:00 PM and on Sunday from 10:00 AM to 5:00 PM.
Does Banfield Pet Hospital in Austell offer emergency veterinary care?
No, Banfield does not provide emergency care services. However, you can call during hospital hours for urgent care advice or referrals. For after-hours emergencies, please contact a local emergency hospital.
What types of preventive pet health care services does Banfield offer?
Banfield offers vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to help keep your pet healthy.
What is an Optimum Wellness Plan and how does it benefit my pet?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early screening diagnostics, nutrition consultations, and dental care. It is not insurance, but offers discounts on treatments and automatically renews annually unless paid in full.
Can I make a virtual veterinary appointment with Banfield if I have an Optimum Wellness Plan?
Yes, Banfield offers Optimum Wellness Plans Virtual Visits, allowing you to get quality veterinary care from the comfort of your home.
How can I schedule an appointment at Banfield Pet Hospital in Austell?
You can schedule an appointment online via Banfield's website or use their mobile app available for iOS and Android to conveniently book your pet's visit.
What nearby places can I visit when I come to Banfield Pet Hospital in Austell?
Nearby, you can visit Target Austell for shopping, enjoy a meal at Five Guys or Chili's Grill & Bar, or stop by PetSmart for pet grooming and supplies.
Are there options for pet products and services near Banfield Pet Hospital in Austell?
Yes, PetSmart is nearby, providing pet grooming and a wide range of pet products, making it convenient to care for your pet during your visit.
Can I find pharmacy services close to Banfield Pet Hospital?
CVS Pharmacy and CVS Beauty, which also offers pharmacy services, are located near Banfield, making it easy to get any pet or personal health products you might need.
What other services are located near Banfield Pet Hospital that might be useful to visitors?
Nearby services include mobile phone stores like AT&T Kiosk and T-Mobile, as well as beauty salons such as Philips Norelco and Great Clips, which might be useful for visitors before or after their pet's appointment.