Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Augusta provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
223 Robert C Daniel Jr Parkway, Augusta, GA
30909, United States
Hours
Reviews
3.7
232 reviews
5 stars
125
4 stars
28
3 stars
18
2 stars
15
1 star
46
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service, with many customers reporting long wait times, difficulty reaching staff, and rude interactions.
Staff Competence
While some reviews praise the staff's care and knowledge, many customers express frustration with perceived incompetence and lack of attention to detail in handling pets.
Appointment Availability
Numerous customers reported challenges in scheduling appointments, particularly for urgent care, citing understaffing and overbooking as major issues.
Care Quality
Mixed reviews on the quality of care provided, with some customers expressing satisfaction while others reported inadequate attention to their pets' specific needs.
Wellness Plan Issues
Several customers expressed dissatisfaction with the wellness plan, citing unexpected charges and difficulties in canceling or accessing services.
- JBJackeria BellOct 7, 20251.0Always there longer than expected. Front desk is sometimes rude.
- EKEric KingstonOct 6, 20251.0This is, by far, the most unprofessional vet office I've ever been to. But, if you want free services and meds, just get loud and annoying. The spineless manager just buckles. I watched it happen.
- VDValerie DysonSep 8, 20251.0I am very dissatisfied with Bansfield services when a pet needs to be seen unexpectedly or in an emergency especially for those of us that are apart of the Bansfield payment plan and pay monthly in good faith, only to find out when in need /emergency Bansfield is not available due to they are under staffed and or there is only one Bansfield Veterinary clinic servicing the Augusta area yet Bansfield is taking our money faithfully every month. I even tried the texting feature offered in the app yet the veterinarian could only go so far without examining my pet. So therefore I will be canceling my plan and going with another company at the end of my contract.
- HPHusky PalaceSep 8, 20255.0I called to obtain a vet reference. They were kind and was able to provide me the information needed.
- SCShannon CalcuttAug 22, 20255.0First time there! Wonderful experience. My pup was thoroughly cared for.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, they offer urgent care advice during hospital hours and referrals if needed. Contact a local emergency hospital during non-hospital hours.
Can I get veterinary care online through Banfield?
Yes, Banfield clients with Optimum Wellness Plans® can receive remote general pet care advice and triage support 24/7 via Vet Chat™ on the Banfield app.
What preventive health care services does Banfield offer for pets?
Banfield offers preventive treatments including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations.
What is included in Banfield's Optimum Wellness Plan?
The plan includes annual preventive care, head-to-tail exams, vaccines, early diagnostics, consultations for nutrition and dental care. It automatically renews yearly and offers discounts but does not cover unpredictable conditions.
How can I pay for the Optimum Wellness Plan at Banfield?
You can pay monthly via automatic withdrawals or credit cards, or opt to pay the full amount at enrollment for convenience.
What types of appointments does Banfield Pet Hospital offer?
Banfield offers in-room appointments, drop-off appointments with phone updates, and Virtual Visits for Optimum Wellness Plan clients, allowing care from home.
What are the regular business hours of Banfield Pet Hospital in Augusta?
They are open Monday through Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
What nearby pet-related businesses are close to Banfield Pet Hospital in Augusta?
PetSmart, offering grooming and pet supplies, is located nearby, making it convenient to shop for pet needs before or after a veterinary visit.
Are there dining options near Banfield Pet Hospital in Augusta?
Yes, nearby options include Pizza Hut Express, Chipotle Mexican Grill, MOD Pizza, and Jersey Mike's Subs, convenient for grabbing a meal before or after your visit.
What other services and stores are located near Banfield Pet Hospital that customers might find useful?
Near Banfield you'll find amenities like CVS Pharmacy for medical supplies, Overstock Furniture & Mattress for home needs, Crunch Fitness for workouts, and UPS Access Point for shipping, making it easy to run multiple errands in one trip.