Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Castlegate provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
171 reviews
5 stars
101
4 stars
15
3 stars
6
2 stars
10
1 star
39
What are people saying?
AI-generated from recent customer reviews
Staff Competence
Feedback is mixed regarding staff competence, with some praising the caring nature of certain staff members while others criticize the lack of training and professionalism, particularly in communication and handling of medical issues.
Wait Times
Many customers expressed frustration over long wait times, even with scheduled appointments, indicating a need for better management of patient flow.
Customer Service
Customer service experiences vary widely; while some reviews highlight friendly and helpful staff, others report rude interactions and poor communication, particularly at the front desk.
Billing Issues
Several customers reported confusion and dissatisfaction with billing practices, including unexpected charges and issues with the wellness plan.
Overall Care Quality
While some customers appreciate the quality of care their pets receive, others have raised concerns about misdiagnoses and inadequate treatment, leading to negative experiences.
- JMJohn MackDec 28, 20255.0Great place to take your pet for veterinary services.
- BTBrittany TalleyDec 26, 20255.0If you come here..Please ask for LO!!! She is the best. My dog loved her and I can tell she has a great love for the animals. Thank you Lo.
- KHKen HDec 22, 20255.0Brought my boy here for allergies and the staff and doctor were amazing, and accurate with their assessment and treatment plan. I must add that I was surprised to see the doctor in our room. Normally, at the Buckhead location, we only see the vet tech at drop off and pickup.
- ACAmari CottonOct 24, 20251.0Dr. Onder Oflazoglu is ill practiced and needs more training on effective communication. I had my puppy brought here by a sitter for a visit bc of eye boogers. The sitter paid $60 for an eye exam(didn’t get a receipts front desk was on the phone while receiving payment). I have my puppy on the wellness plan, so I was not expecting to pay out of pocket. I called to speak with them about this and the “doctor“ answered offering to explain what he did at the visit. He stated, “mucus from the eye is obvious infection but I needed to do the test to see what medications I could use to treat it”. I asked “if medication is the only way they treat anything and if the medication doesn’t work, I’d need to go to a specialist, why not go to the specialist from the jump?” He said “medication is not math”. Very big on, “MEDICALLY, we didn’t do anything wrong here”. I’m like, but do you feel you are legitimately helping me rn? He didn’t wanna speak on the money aspect but even the medical aspect is not okay. This is not to mention them not confirming with ME the ONLY owner on her PROFILE, if this would be okay. This was scheduled as a drop off visit. Doc didn’t make it make sense as to why my dog got this exam. Medication that was “recommended” was over $200 and he couldn’t say if it would fix the issue or not. That doesn’t make sense. And for the plan to not include diagnostic tests but include emergency visits?? This feels like an ugly set up. I am canceling this puppy plan as soon as her vaccines are done bc aside from vaccines, it has proven to be useless to me. And I hope this doctor and location wouldn’t retaliate within harm to my account or puppy over this. I hope they fix their oversights and get more training. Again, “doc” couldn’t tell me what the infection was or what caused it AFTER doing the “diagnostic testing”. Disregarding the desk and doctor, the nurse that usually handles my puppy(dreads and great personality) is the ONLY reason I turn because she is very bright and helpful to me and my puppy.
- RSRobin SandmanOct 13, 20251.0Waited for an hour and 10 minutes and still no doctor. And we had an appointment. So we left.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer for pet health care?
Banfield Pet Hospital provides preventive care including vaccinations, dental care, parasite control, nutritional and behavioral counseling, comprehensive exams, microchipping, spay/neuter, surgery, and end-of-life care.
What are the operating hours of Banfield Pet Hospital in Castlegate?
Banfield Pet Hospital is open Monday through Saturday from 7:30 AM to 6:00 PM, and Sunday from 9:00 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and referrals to emergency hospitals or specialty providers as needed.
Can I get veterinary care remotely from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can get 24/7 general pet care advice and triage support via Vet Chat™ on the Banfield app.
What is an Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care, designed to keep pets healthy throughout their lives.
How can I schedule an appointment with Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or app, and appointments are required.
What types of appointments are available at Banfield Pet Hospital?
Banfield offers in-room appointments, drop-off appointments, and virtual visits for Optimum Wellness Plan clients.
What nearby pet-related services are available near Banfield Pet Hospital?
PetSmart is located nearby, offering pet supplies and services which can complement your visit to Banfield for your pet's health needs.
Are there dining options near Banfield Pet Hospital for customers waiting or visiting the area?
Yes, nearby restaurants include Kyuramen x TBaar for Japanese cuisine, La Parrilla Mexican Restaurant, and Sea Salt Seafood Restaurant & Bar for seafood lovers.
How can nearby retail stores benefit customers visiting Banfield Pet Hospital?
Customers can visit nearby stores like Walmart Bakery for baked goods or T.J.Maxx and Ross Dress for Less for shopping while waiting for their pet's appointment or afterward.