Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Midtown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.8
186 reviews
5 stars
113
4 stars
13
3 stars
9
2 stars
6
1 star
45
What are people saying?
AI-generated from recent customer reviews
Staff Care
Many customers praised the caring and helpful nature of the doctors and staff, highlighting their commitment to providing excellent care for pets.
Communication Issues
Several reviews mentioned poor communication, including difficulties in reaching staff by phone and inconsistent information provided by different team members.
Customer Service
There were mixed reviews regarding customer service, with some customers experiencing unprofessional behavior from front desk staff, while others reported positive interactions.
Concerns with Care
Some customers expressed dissatisfaction with the quality of care, citing rushed appointments and overlooked health issues during visits.
Wellness Plan Complaints
Multiple reviews criticized the wellness plan for hidden costs and complications, leading to frustration among pet owners.
- MWMark WestcottNov 13, 20255.0Worked closely with Tykia (Ponce de Leon, Atlanta location) to get my pup ready for international travel - She has been excellent in her knowledge of the process, as well as her responsiveness in coordinating the process. Thanks, Tykia!
- CBChristopher BulterNov 2, 20251.0Went there to ask a vet a question the girl working in the front refuse to find someone to asst me she also was very rude I can find another place to spend my money
- IRIshwar RamnarineOct 19, 20255.0The doctor and staff here are very helpful and caring. They work with you and your pet to ensure the best care possible. They really do provide exceptional service and ensure you have a healthy pet. I really appreciate their commitment to my Chowchow dog.
- BRBrenda RawlingOct 15, 20255.0I love Taking my Pet to Banfield for her medical needs. The Banfield faculties are Great with your pet, and are good in helping your pet to relax and feel safe, when you are leaving your pet in their hands. I love the the Doctors and their staff. And they love your Pet. And it was good that I had my Medical Pet Insurance for my pet, so she can get the care that she needed and all was covered by her Medical Insurance. Thank you, Banfield.
- LAL A.Sep 25, 20251.0Michele is very Tacky !!' No class .. I hate someone that does customer service that doesn't really wanna be professional. They're like trying to be nice nasty. I was trying to get my babies insulin and she tried to give me the hardest time ever, including lying about the scheduling telling me that they were booked up for a whole week, knowing damn well, they were not very tacky. She seems miserable with her job. I don't know, but I will not be going there anymore.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Midtown Atlanta?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services but can offer urgent care advice during hospital hours and help with referrals to emergency hospitals if needed.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield?
The plan covers annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic renewal each year unless paid in full upfront.
How can I schedule an appointment at Banfield Pet Hospital Midtown?
Appointments can be scheduled online via Banfield's website or app, with options including in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan members.
What nearby businesses or amenities can I visit around Banfield Pet Hospital Midtown?
Nearby you can find wellness and beauty services like Massage Envy and Midtown Nails, dining options such as Salata and Tacos & Tequilas Mexican Grill, and shopping at T.J.Maxx and GNC.
Are there helpful services nearby Banfield Pet Hospital for pet owners or visitors?
Yes, services like the Verizon mobile phone store and Wells Fargo Bank are nearby, making it convenient to take care of errands before or after your pet's visit.
How can nearby transport or business services assist customers visiting Banfield Pet Hospital?
Nearby property management like Ziprent and business services such as Design Hub 360 Custom T-Shirts or PunchArt & Designs provide local resources that might be useful for residents or customers visiting the Midtown area.
Does Banfield Pet Hospital Midtown welcome LGBTQ+ clients and require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ+ clients and requires appointments for all visits to ensure proper care and scheduling.