Brand Certified
Banfield Pet Hospital
3.8(192 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
650 Ponce de Leon Ave NE, Atlanta, GA
30308, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(404) 892-7277
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Midtown provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
3.8
192 reviews
5 stars
117
4 stars
13
3 stars
9
2 stars
6
1 star
47
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some staff members are praised for their kindness and helpfulness, others are criticized for rudeness and poor communication.
Veterinary Care
Many customers appreciate the thoroughness and care provided by the veterinarians, particularly Dr. Park and Dr. Oflazoglu, but there are complaints about rushed appointments and missed diagnoses.
Appointment Issues
Customers frequently report difficulties with scheduling appointments, long wait times, and lack of communication regarding delays.
Staff Competence
While some staff members are noted for their professionalism and knowledge, others are described as unhelpful or unprofessional, leading to inconsistent experiences.
Wellness Plans
There are numerous complaints regarding the wellness plans, with customers feeling misled about coverage and costs.
- WHWilliam Hodges2 days ago1.0I have insurance on my pet and this location still charged me for a "lameness exam." After returning to my local Banfield I showed them the charge, and they had no idea why I was charged that. The Ponce location seems a little shady!
- MCMorgan Cooper2 days ago1.0Took my pup there for a concern with bowed legs. My dog is very well behaved, but of course is still a puppy who gets excited when someone comes in. My dog was slammed on the examination table in front of my eyes from the doctor who examined him, brushed off my concern, and gave me no recommendations in regards to my concern. The staff was also off putting and did not treat my dog nicely. I also didn’t get a post appointment summary so I have no idea what may have been recommended.
- VVvanessaFeb 5, 20265.0Mercedes!!!! provided excellent care during our visit. Despite how busy it was, she was patient, kind, and took the time to follow up with me. I always feel comfortable bringing my Pomeranian, Noble, here, and Mercedes consistently delivers outstanding customer service. Thank you for the great experience.😊
- GGGrace GoldDec 5, 20255.0My cat caught a respiratory illness and I scheduled an appointment. I arrived with my partner only to realize I was a day late. My mind had been so scrambled with what to do for my cats lately. Fortunately, I was assisted by the employees at the front desk who were very friendly and helpful. Someone had cancelled their appointment and they fit me in that day. Dr. Park and his assistant were very helpful and thorough for my beautiful cat Silky. Thank you.
- MWMark WestcottNov 13, 20255.0Worked closely with Tykia (Ponce de Leon, Atlanta location) to get my pup ready for international travel - She has been excellent in her knowledge of the process, as well as her responsiveness in coordinating the process. Thanks, Tykia!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What services does Banfield Pet Hospital offer?
Banfield Pet Hospital provides services including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA testing.
What are the operating hours of Banfield Pet Hospital in Midtown Atlanta?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. It is closed on major holidays like Thanksgiving, Christmas, and New Year's Day.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services but can offer urgent care advice during hospital hours and help with referrals to emergency hospitals if needed.
Can I get veterinary care online through Banfield?
Yes, Optimum Wellness Plan clients can access 24/7 remote pet care advice and triage support through Vet Chat™ on the Banfield app.
What is included in an Optimum Wellness Plan at Banfield?
The plan covers annual preventive care such as exams, vaccines, early diagnostics, nutrition consultations, and dental care, with automatic renewal each year unless paid in full upfront.
How can I schedule an appointment at Banfield Pet Hospital Midtown?
Appointments can be scheduled online via Banfield's website or app, with options including in-room visits, drop-off appointments, and virtual visits for Optimum Wellness Plan members.
What nearby businesses or amenities can I visit around Banfield Pet Hospital Midtown?
Nearby you can find wellness and beauty services like Massage Envy and Midtown Nails, dining options such as Salata and Tacos & Tequilas Mexican Grill, and shopping at T.J.Maxx and GNC.
Are there helpful services nearby Banfield Pet Hospital for pet owners or visitors?
Yes, services like the Verizon mobile phone store and Wells Fargo Bank are nearby, making it convenient to take care of errands before or after your pet's visit.
How can nearby transport or business services assist customers visiting Banfield Pet Hospital?
Nearby property management like Ziprent and business services such as Design Hub 360 Custom T-Shirts or PunchArt & Designs provide local resources that might be useful for residents or customers visiting the Midtown area.
Does Banfield Pet Hospital Midtown welcome LGBTQ+ clients and require appointments?
Yes, Banfield Pet Hospital welcomes LGBTQ+ clients and requires appointments for all visits to ensure proper care and scheduling.
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