Banfield Pet Hospital

Reviews

• EE

  Essentis

  May 1, 2026
  1.0
  If I could give this location zero stars, I absolutely would. I had an appointment scheduled for 12:00 p.m. and arrived at 12:10 p.m., which I was told was perfectly fine. When I checked in, I also let the staff know that my dog had a grooming appointment around 12:45 p.m., but I made it clear that they could take their time because the grooming could easily be pushed back. Despite me saying that, they told me I should go ahead and take my dog to the grooming appointment first. I explained again that the groomer was flexible and I preferred to just go ahead and complete my vet appointment. In the middle of all this confusion, the doctor suddenly left and went to lunch—without ever speaking to me. I was literally there trying to be seen, and next thing I know, the doctor is gone. No communication, no explanation, nothing. Later on, I was told to just come back after the grooming. So I did exactly that. My dog finished grooming around 4:00 p.m., and I returned as instructed. When I got back, the doctor came out and casually asked, “What do you want?” I was honestly shocked. I reminded him that I was told to come back to be seen. Instead of taking us into a room like a normal appointment, he proceeds to examine my dog right there at the check-in counter. No privacy, no proper care environment—just a quick, careless check in the front of the store. At that point, I was beyond frustrated and felt completely disrespected, so I walked out and never went back. To make matters worse, the front desk associate even told me she doesn’t normally work at that location and was just filling in. She said she would have a supervisor contact me and even sent an email about the situation. That was over a week and a half ago, and I have yet to receive any call or follow-up. Instead of a supervisor, two other employees came out to speak with me. One of them was extremely dismissive and unhelpful, repeatedly telling me to “reschedule” or go to another location, as if he had no interest in helping resolve the situation at all. When I asked for his name, he refused to provide it, which is completely unprofessional. Overall, this was one of the worst customer service experiences I’ve ever had. The lack of communication, accountability, and basic professionalism is unacceptable—especially when it comes to caring for someone’s pet. I will never return to this location again. I plan to go to the Howell Mill location moving forward and hope for a much better experience. If you have other options, I strongly recommend avoiding this Peachtree location altogether. This experience left a very bad taste in my mouth.
• LB

  Liza Brown

  Apr 28, 2026
  1.0
  I received treatment from Dr. Ehie. And I was extremely disappointed and disheartened. Dr. Ehie has zero bedside manner, she wrongly diagnose my dog and she did not take accountability. Dr Ehie is a threat to animals. The visit was so bad. I had to get a second opinion for all the items that she missed.
• RP

  Ronell Pugh

  Apr 22, 2026
  5.0
  This place is the best. Thanks Banfield!
• KB

  Katrina Blackley

  Apr 22, 2026
  5.0
  My dog was having a bad discharge from her eye. I needed to find out what was wrong before we boarded her later in the week. I was able to get her in at Banfield that morning. She was taken care of and provided medication to clear up her eye infection. Banfield provided me what the charges would be up front. Which I appreciated to know what to expect. Everyone we came across was friendly and concerned about how my dog was. A+ experience
• KH

  Ken H

  Dec 3, 2025
  1.0
  If I could give lower than 1 star, I absolutely would. After more than six years bringing my dogs to this Buckhead location (and 9 years on wellness plans), we will NOT be returning. After our last visit, I no longer trust or have confidence in the new vet or the nursing staff. My dogs’ well documented concerns were not reviewed, there was no follow-up until I asked at pickup, the vet forgot to call me, and one of my dogs was even prescribed medication that was meant for the other. There's way more... I will be filing a complaint with corporate.

Frequently Asked Questions About Banfield Pet Hospital