Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Acworth provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
262 reviews
5 stars
184
4 stars
28
3 stars
12
2 stars
5
1 star
33
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the attentive and compassionate care provided by the veterinarians and staff, highlighting specific doctors like Dr. Ford and Dr. Bell for their exceptional service.
Customer Service
While many reviews noted friendly and helpful staff, there were significant complaints about poor communication and responsiveness, particularly in urgent situations.
Trust and Reliability
Several customers expressed concerns about misdiagnoses and inadequate treatment, leading to a loss of trust in the clinic's ability to care for their pets.
Appointment Management
Customers appreciated the ease of scheduling appointments and the availability of weekend hours, but some reported issues with appointment changes and wait times.
Wellness Plans
The wellness plans were mentioned positively for their affordability and coverage, although some customers felt they were not adequately informed about the services included.
- TWTrevor WareOct 27, 20255.0Comprehensive exam and nails trimmed for my baby, Norma Jean The staff is like family here. I trust my loved ones to their care100%.
- TTTerence Thomas-JohnsonOct 11, 20255.0Dr Ford and his team at Banfield acworth. Is amazing. He has n they have taken care of my grand dog. To the utmost level of care. I’m so glad I met Dr. Ford. He is a lifesaver!! The Johnson family. Juicy
- AEAshkan EktesabiOct 10, 20255.0Great experience with veterinary nurse Lauren and Dr. Ford. He saw my shitzu TJ this week, he took his time and called me to explain everything and answer my questions. The best I have worked with in the past 12 years.
- CKChy KelloggSep 13, 20251.0My first call was at 8am on Saturday looking to get answers for my corgi that has been suffering with seasonal allergies that Banfield has been treating him for over the last month. After a cycle of antibiotics, probiotics, and anti-inflammatory medicated wipes he is still having terrible symptoms such as fever, swollen paws, excessive drooling, rash around his eyes and mouth, and heavy panting. I called at 8am and was told to make an appointment for Monday. I declined as this seemed emergent and I wanted him to have relief sooner than Monday. I then asked if there was an allergy tablet that would help him feel more comfortable until Monday. I was told I could have a nurse call me back. A nurse never called me back. I called again around noon looking for answers for my corgi to get relief. I was then told that the doctor would call me back in 30 minutes. This never happened. I called again at 5:55pm as they were closing at 6pm. I was initially hung up on and I immediately called back and spoke with the same person I had been dealing with all day. She literally told me she never said that a nurse or doctor would call me back and that my only option was to make an appointment for Monday. It is highly disappointing and downright disgusting when you pay monthly for a wellness service through Banfield and cannot get the support needed for an unwell dog on top of terrible customer service. I am highly disappointed and disheartened by the stance the receptionist took with me. She proceeded to tell me that I could not speak with anyone else because they were gone for the day. Now I have to take my pet to an emergency visit and pay for him to get relief when 10 hours ago I called looking for any type of support or solution to hold us until Monday. Shame on you Banfield Acworth. I hope you all have the day you deserve.
- AOAshley OwensSep 12, 20255.0We have used Banfield for our dogs since 2010. We have moved to a few different states and we like that they always had their records on file. Acworth was a favorite of ours. Most of the doctors were super kind and gentle with our pets, while also being knowledgeable. Within the last year, we lost both of our pets (14 years for both). It has been rough, but they were kind and immediately helpful when we needed them to be. They also were respectful of our wishes when we weren't ready. We used their wellness plans.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Acworth offer?
Banfield Pet Hospital provides general services including routine vaccinations, microchipping, dental and surgical care, preventive care, nutrition advice, parasite control, and DNA testing for small animals.
What are the operating hours for Banfield Pet Hospital in Acworth?
The hospital is open Monday through Saturday from 7:00 AM to 6:00 PM and is closed on Sundays and major holidays like Christmas and New Year's Day.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield does not provide emergency care but offers urgent care advice during hospital hours and can provide referrals to emergency hospitals if needed.
How can I schedule an appointment at Banfield Pet Hospital in Acworth?
Appointments can be scheduled online through their website or via the Banfield app. Walk-ins require appointments, so scheduling in advance is recommended.
What is the Optimum Wellness Plan offered by Banfield Pet Hospital?
The Optimum Wellness Plan includes annual preventive care such as head-to-tail exams, vaccines, early diagnostics, nutrition consultations, and dental care with options for monthly payments or full payment.
Can I get veterinary care advice remotely from Banfield Pet Hospital?
Yes, clients with Optimum Wellness Plans can access 24/7 remote general pet care advice and triage support through Vet Chat on the Banfield app.
Is Banfield Pet Hospital in Acworth welcoming to the LGBTQ community?
Yes, the hospital is welcoming to LGBTQ clients, promoting an inclusive environment for all pet owners.
What nearby pet stores can I visit when I come to Banfield Pet Hospital?
Nearby pet stores include PetSmart, which offers pet training and services, making it convenient to shop for supplies or arrange training during your visit.
What fitness or wellness places are near Banfield Pet Hospital in Acworth?
Nearby fitness and wellness places include Crunch Fitness, Elite Total Wellness (a chiropractor and holistic center), and HOTWORX yoga studios, offering options to maintain your own health while caring for your pet.
Are there any beauty salons or spas near Banfield Pet Hospital where I can relax before or after my pet’s appointment?
Yes, nearby salons and spas include Mood and Ivy Salon, GlitzbyGiltz Aesthetics, Victoria’s Salon, SHE Nails, and AmyethestNicole, providing various beauty and relaxation services close to the hospital.