Petco

4.3
961 reviews

About

Pet StorePet supply store
Visit your Yulee Pet Store located at 463713 State Rd for all of your animal nutrition, pet supplies and grooming needs. Our mission at Petco is Healthier Pets. Happier People.

Details

  • DeliveryAvailable
  • Requires appointmentNot available
  • Credit cardAvailable
  • DebitAvailable

Location

Petco
463713 State Rd, Yulee, FL
32097, United States

Hours

Reviews

4.3
951 reviews
5 stars
583
4 stars
207
3 stars
68
2 stars
28
1 star
65

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised the friendly and helpful staff, others reported poor service and unprofessional behavior from management.

Grooming Quality

Grooming services received varied reviews, with some customers expressing satisfaction with specific groomers, while others reported poor grooming quality and negative experiences.

Product Availability

Customers noted issues with product availability, particularly for specific pet food and aquarium supplies, leading to disappointment.

Store Cleanliness

The store's cleanliness received positive remarks, although some customers mentioned areas for improvement.

Staff Knowledge

While many customers appreciated the knowledgeable staff, there were instances where employees were perceived as unhelpful or lacking product knowledge.
  • SS
    Steven Schaller
    Nov 5, 2025
    1.0
    I ordered biscuits online and both boxes were full of cobwebs and flies. I took to my local petco to exchange and was told I would have to pay the difference in the sale price I got online and the store price. Now I see why the price online is cheaper because it is old product. And I still have a couple of those flies or moths in the house. Whole experience sucked!
  • EL
    Emily Luigs
    Nov 1, 2025
    5.0
    staff are almost always busy but once they do become available they provide undivided attention to your needs and are extremely helpful to all your questions. genuine kind people work here always a pleasure.
  • CC
    CC
    Oct 7, 2025
    1.0
    Poorly managed. Their delivery is handled by DoorDash which mishandled my order causing it to unusable and she left a nasty voicemail since I was not home (they were late so I left a cooler with a note to please put it in the cooler but the Ring camera showed her reading the note and then put it ON TOP of the cooler-the food would have easily fit in it). I went into the store to explain what happened and purchase dog food since the food delivery was not safely edible. Instead of, at minimum, apologizing for the experience and inconvenience, the "manager" said "well that's doordash, you will have to talk to them" and that I can come back to the store again and return it if you want. He was more concerned about going back to playing on his phone and socializing with his co-working. Since it was an Auto Delivery purchased through the Petco site, I have not been able find a resolution.
  • WE
    WW Enterprise
    Oct 5, 2025
    4.0
    I always have a good experience with the associates at Petco. This visit was no different. My only disappointment is that they don't have the cat litter that my cats need. (No fault of the store).
  • TD
    Tiffani D
    Sep 21, 2025
    5.0
    If you’re looking for a groomer, Alexis is your girl! She is so wonderful, heartwarming, accommodating, and understanding. I’m so glad to have found her for my baby boy Beau bear. She worked with him and at his pace. She’s a Godsend in the dog and grooming world! There will be no one else to ever touch my bear boy.

Frequently Asked Questions About Petco

Does the Petco Yulee location have a vet hospital?

No, Petco Yulee does not have a full-service vet hospital.

Does Petco Yulee offer vaccinations?

Yes, Petco Yulee provides vaccinations.