Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Winter Garden provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
3.6
264 reviews
5 stars
139
4 stars
32
3 stars
11
2 stars
9
1 star
73
What are people saying?
AI-generated from recent customer reviews
Quality of Care
Many customers praised the caring and attentive staff, highlighting positive experiences with individual team members, while others reported serious issues with misdiagnosis and inadequate treatment.
Customer Service
Feedback varied significantly, with some customers expressing satisfaction with the service, while others reported rude and unprofessional behavior from staff, particularly at the front desk.
Communication Issues
Numerous reviews mentioned poor communication regarding appointments, treatment plans, and follow-ups, leading to frustration among pet owners.
Wait Times
Several customers noted long wait times for appointments and procedures, contributing to dissatisfaction with the overall experience.
Wellness Plan Concerns
There were complaints about the wellness plan being misleading and not covering expected services, leading to frustration and financial concerns for pet owners.
- MGMichael GarippaJan 5, 20264.0Excellent vet physical and quick allergy shot.
- BBBrittanyDec 13, 20255.0Thank you to Faith, Sarah, & Dr. Castejon for helping with Fendi’s emergency care. They did an amazing job, I highly recommend them.
- KCkirsten casaleNov 27, 20255.0Very caring. Took the time to explain what was going on with my pet. Prescribed medication and explained how to give it. I am very happy to bring my precious baby to see them.
- ACAaron CortNov 27, 20255.0I would like to leave a review for Kirsten’s tremendous service while I brought my dog in for a recent check up. She was who I dealt with primarily and she was both positive and kind for the entire visit. She offered treats to my dog and made him comfortable throughout the visit. I believe she deserves a great review and she was incredible.
- ALApril LambertNov 9, 20255.0The receptionist, Faith, was calm and cool facing the onslaught of people and pets attempting to check in, pick up and others just wanting information. Our nurse, Jennifer, did well juggling the files and needs of two dogs' annual visit. The nurse who did the blood pull, Kirsten, was fearless when presented with our less than accommodating younger dog. Dr Salinas was efficient and effective to get both dogs an examination and their routine shots. Dr Salinas also came back to discuss blood abnormalities. Dr Salinas calmed our fears and recommended minor dietary supplements to get them back on track. Great annual check up for the fur babies!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in Winter Garden?
Banfield Pet Hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and Sunday from 10:00 AM to 5:00 PM. The hospital is closed on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital offer emergency care services?
No, Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals to emergency hospitals if needed. Outside hospital hours, please contact your local emergency hospital directly.
What preventive health care services are available at Banfield Pet Hospital?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations to keep your pet healthy.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan provides annual preventive care including exams, vaccines, early diagnostics, nutrition consultations, and dental care. It is not insurance, but offers discounts on treatment for abnormal conditions and renews annually unless paid in full.
Can I pay for the Optimum Wellness Plan in installments?
Yes, you can spread the cost of the wellness plan over 12 months with automatic payments via checking, savings, or credit card. Paying in full at enrollment is also an option.
What types of appointments does Banfield Pet Hospital offer?
The hospital offers in-room appointments where you accompany your pet, drop-off appointments where you leave your pet and wait for a call when ready, and virtual visits available to Optimum Wellness Plan clients for care from home.
How can I schedule an appointment at Banfield Pet Hospital?
You can schedule an appointment online through Banfield's website or use their app available on iOS and Android for quick booking and access to services.
What nearby pet-related stores are close to Banfield Pet Hospital in Winter Garden?
PetSmart, a pet store and service provider, is located nearby. You can conveniently shop for pet supplies at PetSmart before or after your visit to Banfield Pet Hospital.
Are there any nearby places for quick package pickup near Banfield Pet Hospital?
Yes, you can find UPS Access Point location and Amazon Locker - Aristidina nearby for courier and delivery services, making it easy to handle your packages when visiting the area.
What local dining options are available near Banfield Pet Hospital in Winter Garden?
Volcano Hot Pot & BBQ is a nearby restaurant offering Chinese and American cuisine, perfect for grabbing a meal before or after your pet's veterinary visit.