Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - West Palm Beach provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Banfield Pet Hospital
1875 Palm Beach Lakes Blvd, West Palm Beach, FL
33401, United States
Hours
Reviews
3.8
186 reviews
5 stars
112
4 stars
17
3 stars
7
2 stars
5
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised the friendly and caring staff, others reported rude and unhelpful interactions.
Care Quality
Several reviews highlighted concerns about the quality of care, including incidents of negligence and misdiagnosis, leading to dissatisfaction among pet owners.
Pricing Issues
Many customers expressed frustration with high prices and unexpected charges, feeling that the wellness plans were not worth the cost.
Staff Competence
While some staff members received positive mentions for their professionalism and knowledge, others were criticized for incompetence and lack of empathy.
Overall Experience
The overall sentiment is polarized, with some customers having positive experiences and others feeling disappointed and recommending against using the service.
- MLMaggie LorgrenOct 26, 20251.0I’m literally never bringing my cat here again. First they refuse to answer their phones, and they just let the voicemail get full so there’s no use getting anyone on the phone. I brought my cat in for a teeth cleaning, and no other extras. When he came home, he was COVERED in blood on his arm, they never gave me any explanation they just handed him off with his paperwork. Come to find out, they clipped his nails anyways because THEY MESSED UP HIS BACK NAIL AND NOW HES IN SEVERE PAIN. This place is not a good vet and I highly recommend you find another that ACTUALLY GIVES A CRAP ABOUT YOUR PET!!!!!!! THIS IS RIDICULOUS!!!! You do NOT hurt my family, so don’t waste your time. IF YOU LOVE YOUR PET LIKE FAMILY, FIND A VET THAT TREATS THEM LIKE FAMILY! NOT HERE!
- JGJason GulbronsenOct 22, 20255.0Amazing and loving team here at this location. I’m glad I purchased the right plan for my puppy and the dna results were amazing!
- RLRicardo LopezOct 22, 20251.0CHEWENN IS THE PERSON YOU WONT WANT TO TOUCH YOUR PET. TERRIBLE HOW SHE TREATS DOGS. HER SERVICE IS BEYOND TERRIBLE
- AIAna IsabelOct 3, 20252.0I loved this location and the plan when I first started but after two years with them, I’m starting to think it’s not worth the price. I was told last year after my puppy upgraded to the adult dog plan that I should include a dental cleaning because they recommended dental cleanings once a year for all adult dogs. Me wanting the best for my pup, I went with the more expensive plan that included this. Today, I had a dental cleaning scheduled and Banfield called saying they would not be performing the dental cleaning since my pups teeth were in excellent shape and that I simply lose the dental cleaning and of course do not get a refund either. My complaint here is with their staffing and doctors who provide mixed feedback. First, the doctor tells me he’ll need a dental cleaning and recommends me to purchase a more expensive wellness package only to then tell me his teeth are in great shape and don’t require a dental cleaning once I’ve signed up for the plan that includes this. It almost feels as though Banfield just wants us to sign up for the most expensive plan and take your money while providing minimal service.
- JPJosh PonatoskiSep 15, 20252.0Care has gone down and prices have gone up. Every time I call I can’t get the info I need and no one in store has the info either they just refer me to the 800 number. We left and canceled our plan and had one appointment left before it expired. The appointment ended up being scheduled after the close date and they tried to bill me. Which is just the expected misunderstanding that I’m used to with banfield. I went online after going to my new vet to look up my (2) dogs records and one dogs records were deleted off of my profile There was also undisclosed issues with anesthesia with my one dog that I found out (3) anesthesia used appointments later It was great 2014-2015 ish but I will be going to a non corporate vet from now on
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What are the operating hours of Banfield Pet Hospital in West Palm Beach?
Banfield Pet Hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 10:00 AM to 17:00 PM. It is closed on major holidays like Thanksgiving and Christmas.
Does Banfield Pet Hospital provide emergency care services?
Banfield Pet Hospital does not provide emergency care services. However, during hospital hours, you can call for urgent care advice and referrals. For emergencies after hours, please contact your local emergency hospital.
What types of preventive care services does Banfield offer for pets?
Banfield offers preventive care services including vaccinations, dental care, parasite control, nutritional and behavioral counseling, and comprehensive examinations to maintain your pet's health at all life stages.
What is included in the Optimum Wellness Plan at Banfield Pet Hospital?
The Optimum Wellness Plan includes annual head-to-tail exams, vaccines, early screening diagnostics, nutritional consultations, dental care, and more. It is designed to provide comprehensive preventive care for your pet.
How can I pay for my pet's Optimum Wellness Plan at Banfield?
You can pay for the Optimum Wellness Plan monthly through automatic withdrawals from your bank account or credit card, or opt to pay the full amount upfront for easier budgeting.
What appointment types does Banfield Pet Hospital offer?
Banfield offers in-room appointments where you stay with your pet, drop-off appointments where you leave your pet and wait for a call when ready, and Optimum Wellness Plan Virtual Visits for remote care.
Are appointments required at Banfield Pet Hospital?
Yes, appointments are required to ensure timely and efficient care for your pet at Banfield Pet Hospital in West Palm Beach.
What pet-related stores are near Banfield Pet Hospital for convenient shopping?
Nearby pet stores like PetSmart provide additional pet supplies and services, making it convenient to shop for your pet’s needs before or after your veterinary visit.
Can I find other retail stores near Banfield Pet Hospital to browse while waiting?
Yes, there are several retail stores near Banfield including Five Below, HomeGoods, Ross Dress for Less, and Burlington where you can shop for various goods.
Are there dining options near Banfield Pet Hospital in West Palm Beach?
Villa Pizza is a nearby pizza restaurant where you can grab a meal before or after your visit to Banfield Pet Hospital.