Brand Certified
Banfield Pet Hospital
4.2(198 reviews)
Certified by Banfield Pet Hospital • Mar 01, 2026
Business Details
6590 20th St, Vero Beach, FL
32966, United States
Certified by Banfield Pet Hospital • Mar 01, 2026
(772) 562-1062
Certified by Banfield Pet Hospital • Mar 01, 2026
https://www.banfield.com
Certified by Banfield Pet Hospital • Mar 01, 2026
About
Certified by Banfield Pet Hospital • Mar 01, 2026
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Located near the Indian River Mall and Vista Plantation Golf Course, Banfield Pet Hospital® in Vero Beach, FL, is open every day of the week to provide for your petcare needs. Featuring services from microchipping and vaccinations to general surgeries and nose-to-tail checkups, we are prepared to help you face pet health challenges. Find us at the corner of 20th Street and 66th Avenue within the West Vero Corridor neighborhood.
Details
- Requires appointmentAvailable
Location
Certified by Banfield Pet Hospital • Mar 01, 2026
Hours
Certified by Banfield Pet Hospital • Mar 01, 2026
Reviews
4.2
198 reviews
5 stars
137
4 stars
23
3 stars
8
2 stars
4
1 star
26
What are people saying?
AI-generated from recent customer reviews
Pricing Issues
Many customers expressed dissatisfaction with high prices and unexpected charges, including complaints about bait-and-switch tactics regarding quoted prices.
Staff Care
Several reviews highlighted the caring and friendly nature of the staff, with many customers feeling their pets received excellent care.
Communication Problems
Numerous customers reported issues with communication, including unprofessional behavior from staff and lack of follow-up after appointments.
Service Quality
While some customers praised the quality of care, others experienced poor service, including misdiagnoses and inadequate emergency response.
Wellness Plans
Customers had mixed feelings about the wellness plans, with some finding them beneficial while others felt they were a waste of money.
- KMKelley McCabeJan 14, 20261.0Called Banfield to compare pricing to another local veterinary hospital. Was told a spay was $460 (approximately - don't remember the exact number). Made an appointment for 9:30 this morning. Arrived and found they could not honor the appointment. Wednesday mornings are reserved for surgery and there was a dog under anesthesia being monitored. I wasn't pleased as I generally don't make appointments before 10 a.m., but took this appointment as I wanted to have my dog spayed as soon as I could. When I was annoyed, I was told they would do some of the work in the middle of Petsmart and then the vet could see my dog in an exam room - but I wasn't allowed to come in. I agreed. Then I received the quote for doing the spay. Apparently, the $460 applies ONLY to dogs under 6 months. However, the person I had spoken to on the phone had all the appropriate information (including my dog's date of birth) and quoted the $460 price. My dog is 8 months (the call was made 3 weeks ago - so she was still over 7 months). When the vet came out with a number closer to $800, I was shocked. I told them what I had been quoted over the phone. I was told that was the under 6 months price. I also told them I run a local business. If we quote a price, we stand by it - even if we lose money. I said I was unhappy with the whole service - first being told I didn't have an appointment (but they had left me vm's which I don't have), then almost doubling the price of what I was originally quoted on the phone, and THEN wanting to charge me $72 for today's visit, anyway! Pay attention - they are not above baiting and switching.
- HAHowie AlliOct 27, 20255.0I had no problems with the vet or staff for routine exams and shots for my dog. They do try to push their Wellness plans when there and with phone calls but just ignore the offer.
- DHDennis HurleySep 15, 20255.0The staff at our Banfield are very concerned about Hunter’s health and give him the best care. He is always willing to go get his checkups. Hunter has separation anxiety, therefore we cannot have normal drop off. The hospital staff works with us to make sure he receives the proper care.
- GJGabriela JerezSep 9, 20255.0My dog stubbed his paw while running, and the care was friendly and prompt. The staff and doctor were very kind to me and my dog. Thank you for all your help and care. My dog is fine now.
- DMDavene MadsenApr 24, 20245.0They Always take care of my Sally.
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of services does Banfield Pet Hospital in Vero Beach provide?
Banfield Pet Hospital offers a wide range of services, including preventive care, nutrition advice, parasite control, vaccinations, dental care, spay/neuter, end of life care, microchipping, and DNA tests.
Are appointments required at Banfield Pet Hospital in Vero Beach?
Yes, appointments are required for visits to Banfield Pet Hospital in Vero Beach.
What are the operating hours of Banfield Pet Hospital in Vero Beach?
The hospital is open Monday to Friday from 8:00 AM to 6:00 PM, Saturday from 8:00 AM to 5:00 PM, and closed on Sundays and major holidays.
Does Banfield Pet Hospital in Vero Beach provide emergency care?
No, Banfield Pet Hospital does not provide emergency care, but during hospital hours you can call for urgent care advice or referrals. For emergencies outside hospital hours, please contact your local emergency hospital.
What is the Optimum Wellness Plan offered at Banfield Pet Hospital?
The Optimum Wellness Plan is an annual preventive care plan including exams, vaccines, diagnostics, nutrition and dental consultations. It is not insurance but offers discounts on treatment.
Can I access veterinary care online through Banfield Pet Hospital?
Yes, Banfield clients with Optimum Wellness Plans can get remote pet care advice 24/7 through Vet Chat on the Banfield app.
Where is Banfield Pet Hospital located in Vero Beach and what are some nearby landmarks?
Banfield Pet Hospital is located at 6590 20th St, Vero Beach, FL near the Indian River Mall and Vista Plantation Golf Course, within the West Vero Corridor neighborhood.
What nearby pet-related services are close to Banfield Pet Hospital in Vero Beach?
PetSmart and PetSmart Grooming are nearby, allowing for convenient pet product shopping and grooming services before or after your veterinary visit.
Are there any nearby places to relax or enjoy a meal around Banfield Pet Hospital in Vero Beach?
Yes, nearby you can visit Marble Slab Creamery for ice cream, The Pizza Guys and Big Apple Pizza & Pasta for dining options.
What other retail options are available near Banfield Pet Hospital for shopping during your visit?
Nearby retail options include CITY Furniture, Ashley Furniture, Madison Avenue Consignments, JCPenney, and Rooms To Go for home furnishings and clothing.
Brand Certified Facts from Banfield Pet Hospital
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