Banfield Pet Hospital

Reviews

• GH

  Gigi Howell

  Apr 29, 2026
  5.0
  We have been a Banfield patient for a few years now. The staff is great, the vet n techs always take time to explain different treatment plans or address any questions immediately. I also highly recommend their optimum wellness plan!!!! U will not regret it!!!
• WS

  William Sunderlin

  Apr 23, 2026
  5.0
  Always caring and professional people from clinicians to trainers and customer service
• KN

  Kathleen Novicki

  Apr 16, 2026
  5.0
  Very professional from the pre visit communication to the post visit follow up. The optimal wellness plan is also well worth it-it’s incredible the services that are included-saves $ and gives peace of mind that he is able to get all the services he needs to be healthy. We also appreciate that if needed his medical records can be accessed elsewhere in the country so if we need a vet in another state, he can be seen as though it’s his own home clinic.
• KM

  Kelley McCabe

  Jan 14, 2026
  1.0
  Called Banfield to compare pricing to another local veterinary hospital. Was told a spay was $460 (approximately - don't remember the exact number). Made an appointment for 9:30 this morning. Arrived and found they could not honor the appointment. Wednesday mornings are reserved for surgery and there was a dog under anesthesia being monitored. I wasn't pleased as I generally don't make appointments before 10 a.m., but took this appointment as I wanted to have my dog spayed as soon as I could. When I was annoyed, I was told they would do some of the work in the middle of Petsmart and then the vet could see my dog in an exam room - but I wasn't allowed to come in. I agreed. Then I received the quote for doing the spay. Apparently, the $460 applies ONLY to dogs under 6 months. However, the person I had spoken to on the phone had all the appropriate information (including my dog's date of birth) and quoted the $460 price. My dog is 8 months (the call was made 3 weeks ago - so she was still over 7 months). When the vet came out with a number closer to $800, I was shocked. I told them what I had been quoted over the phone. I was told that was the under 6 months price. I also told them I run a local business. If we quote a price, we stand by it - even if we lose money. I said I was unhappy with the whole service - first being told I didn't have an appointment (but they had left me vm's which I don't have), then almost doubling the price of what I was originally quoted on the phone, and THEN wanting to charge me $72 for today's visit, anyway! Pay attention - they are not above baiting and switching.
• DM

  Davene Madsen

  Apr 24, 2024
  5.0
  They Always take care of my Sally.

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