Banfield Pet Hospital® - Trinity provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Many customers praised the staff for their kindness and compassion towards pets, especially during difficult times.
Staff Friendliness
The majority of reviews highlighted the friendly and helpful nature of the staff, creating a welcoming atmosphere for both pets and their owners.
Quality of Service
While many customers were satisfied with the quality of veterinary care, there were notable complaints regarding misdiagnoses and high costs.
Communication Issues
Several reviews mentioned problems with scheduling and communication, including appointment mix-ups and difficulties reaching the clinic by phone.
Mixed Experiences
Overall, experiences varied widely, with some customers expressing deep satisfaction while others reported serious concerns about care and service.
SN
saudia newman
Feb 24, 2026
1.0
I scheduled a 10:00am appointment for a routine check up and wasn’t seen until 10:40am after I complained. This has been a consistent issue at every visit, which makes it frustrating to plan around. There needs to be serious improvements to your scheduling and intake process. There is zero respect for patients’ time.
EO
Eric Odinson
Feb 16, 2026
4.0
Starting out not good i called this morning about dropping off a cat at 10am, got here at 945, its now 10:08. When I first walked up to the front desk the receptionist didn't even look at me, and the two people next to her looked at me like I was from another world and went about their obligations. 945.. to now 10:10, and not a single person as said a word to me, let alone acknowledge my existence.
Update: once I got here dropped off it went smooth. Was just kinda turned off by the lack of asking me what I was there for to begin with.
JT
Joe Tooze
Feb 10, 2026
5.0
I also wanted to share that we had to put our 22 year old cat down due to severe medical problems and old age. The staff was very kind and supportive through the whole process. The vet was very informative and consoling. He made us feel like we were doing the right thing.
It's so hard letting go to a loved pet, but the staff here made it a little less stressful and painful. My wife and I would like to thank you for your kind and supportive nature.
Many blessings and we will recommend you to our friends.
KM
Kathy Mario
Jan 11, 2026
5.0
Nikki, Madison, Dr Holmes, Dr Marsh & everyone is so friendly, helpful & caring at Banfield Trinity!
MD
Miguel Diaz
Jan 5, 2026
5.0
Today I had to call with an emergency. Dayana answer and look for all the available options to see my dog in less than 2 hours. She called another Banfield and they were able to get me in. Thanks Dayana!! We need more people like you!
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
What types of veterinary services does Banfield Pet Hospital in Trinity offer?
Banfield Pet Hospital provides quality health and wellness care including vaccinations, dental care, parasite control, spay/neuter services, microchipping, nutrition advice, DNA testing, and end-of-life care.
Does Banfield Pet Hospital in Trinity offer emergency care services?
No, Banfield does not provide emergency care, but during hospital hours you can call for urgent care advice and referrals. For after-hours emergencies, please contact your local emergency hospital.
What are the opening hours for Banfield Pet Hospital in Trinity?
The hospital is open Monday to Friday from 7:00 AM to 6:00 PM, Saturday from 7:00 AM to 5:00 PM, and Sunday from 9:30 AM to 5:00 PM. It is closed on major holidays such as Thanksgiving, Christmas, and New Year's Day.
How can I schedule an appointment at Banfield Pet Hospital in Trinity?
You can schedule appointments online via the Banfield website or mobile apps, or by calling the main phone number. The hospital requires appointments for visits.
Does Banfield offer any preventive health plans for pets?
Yes, Banfield offers Optimum Wellness Plans that cover annual preventive care including exams, vaccines, diagnostics, nutrition consultations, and dental care. These plans are not insurance but provide discounts on certain treatments.
Can I get veterinary care online through Banfield?
Yes, clients with Optimum Wellness Plans can use Vet Chat™ through the Banfield app to receive 24/7 remote general pet care advice and triage support from a veterinarian.
What nearby pet-related stores can I visit along with Banfield Pet Hospital?
Nearby, you can visit PetSmart, a pet store offering pet supplies and services, and Mitchell Ranch Cat Room, another local veterinarian and pet services provider, which could be convenient for additional pet care needs.
Are there any nearby restaurants where I can dine before or after my visit to Banfield?
Yes, nearby restaurants include Westshore Pizza for American-style pizza, China Express offering Chinese fast food, Little Greek Fresh Grill with Greek cuisine, and BurgerFi for burgers and fast food.
Where can I shop near Banfield Pet Hospital during my visit?
You can shop at several nearby stores such as Target Store Seven-Springs for general shopping needs, Marshalls for clothing, Ross Dress for Less for women's clothing, and GameStop for video games and entertainment.
Are there any pharmacies close to Banfield Pet Hospital in Trinity?
Yes, CVS Pharmacy and Publix Pharmacy at Mitchell Ranch Plaza are nearby and can help you fill prescriptions or purchase pet medications and supplies.
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