Banfield Pet Hospital

Reviews

• SV

  Sherley Valdez

  5 days ago
  5.0
  I have loved how Banfield staff and docs have treated my puppy. He was neutered and all went well. Think the wellness plan is reasonable and covers a lot.
• MM

  Michael Mastandrea

  Nov 17, 2025
  1.0
  Overbooked. Service portal doesn’t work well as the dr I was supposed to see had scheduled surgery.
• AR

  Arylexis Ramos

  Nov 4, 2025
  2.0
  Over the years, I have observed a decline in the quality of care at this facility, with only one veterinarian (Dr. Bonardi) demonstrating genuine concern for the animals. My experiences with Dr. Simon regarding my dog's seizures were particularly concerning. Despite multiple visits, Dr. Simon dismissed the episodes as "not seizures" without providing an alternative explanation. Seeking a second opinion confirmed that my dog was indeed experiencing seizures, and medication was prescribed to manage the condition. Additionally, I was informed that the flea medication my dog was taking (Simparica) could trigger seizures, which likely explained the increased frequency of episodes—a critical detail that was overlooked. More recently, I scheduled a drop-off appointment after noticing a significant growth in my dog's mouth. Despite the nature of the appointment, I waited 40 minutes before being assisted, only after following up with the staff. After six hours, Dr. Blaustein called to inform me that the growth could be biopsied during my dog's next dental cleaning (scheduled for next year) at a cost of over $700. When I inquired about immediate options, I was told none were available, and the conversation ended abruptly with instructions to pick up my dog. Dr. Blaustein's approach felt unprofessional and lacked empathy for both the pet and the owner. Unfortunately, my experiences at this location, as well as others in the area, have been consistently disappointing. I would not recommend the Banfield insurance plan or their services and suggest seeking care for your pets elsewhere.
• SS

  Stephanie

  Oct 25, 2025
  1.0
  We went to take our dog for his comprehensive visit as well as to have his ear checked since it appears to be inflamed and causing a lot of itchiness/discomfort. Under his plan it states ear swab is covered for the 1st year, but does not indicate how many times a year despite other services do have specifications of how many are covered under the plan. The verbiage being utilized is misleading as a new member to the plan as there should be a clear indicator that this service is only a one time service and should outline additional cost will be collected after the first swab has been done. The pamphlet is just there to get your money, but isn’t clear on the breakdown of what’s covered and what’s not and how many within the plan year.
• LL

  Lari Larissa

  Oct 12, 2025
  5.0
  Even though I live in Clearwater, I didn’t have a great experience at the Banfield Pet Hospital located at 2625 Gulf to Bay Blvd. Because of that, and based on friends’ recommendations, I started scheduling my appointments at the Banfield Carrollwood location and it’s been a completely different experience. The service here is always very professional, from the friendly front desk staff to the care team in the exam rooms. Every doctor I’ve met has been attentive, clear, and transparent when explaining procedures, options, and costs. During my last visit on October 9th, I was only planning to do the comprehensive exams, but one of the female doctors (an Asian veterinarian, sorry, I don't reminder her name) kindly informed me that my plan still included a dental cleaning that I would lose with the upcoming renewal. She went above and beyond to find a last-minute appointment even though the schedule was fully booked and made sure my dog received the treatment. The cleaning went perfectly, and the results were great. Experiences like this say a lot about the professionalism and dedication of the entire team at this location. I truly recommend Banfield Carrollwood, they deliver exceptional care!

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