Banfield Pet Hospital

Reviews

• LP

  Laura Posso

  3 days ago
  5.0
  I made an appointment at Vetco for 2/27 at 2:30pm because my dog was experiencing diarrhea. She also has a heart murmur, so dehydration is always a serious concern for us. Earlier that day, the office texted asking if I could arrive at 2:00pm instead. I responded that I would try. Unfortunately, due to heavy rain and traffic, I arrived at 2:10pm. When I walked in, there was no one in the waiting area and the exam room doors were open. However, because I was considered late for the earlier requested time, they refused to see my dog and told me their schedule was completely booked. They offered to reschedule me for the following day. Given my concerns about my dog’s condition, waiting another day was not something I was comfortable with. I then called Banfield Pet Hospital. The receptionist told me they were fully booked but would check to see if they could squeeze her in. Less than 30 seconds later, he told me to bring her right down. When we arrived, it was clear how busy they were — but we were greeted with genuine kindness and compassion from start to finish. The front desk staff, the vet tech, and especially Dr. Gupta were incredibly caring and attentive. They never made me feel rushed or like an inconvenience. While I was very disappointed with my experience at Vetco, I am truly grateful to Banfield Pet Hospital of South Tampa. If it weren’t for that negative experience, I wouldn’t have found such an amazing, compassionate team to care for my dog.
• JJ

  J

  Jan 30, 2026
  1.0
  Negative stars! READ THE NEGATIVE REVIEWS PLEASE! I BEG YOU DO NOT EVER COME TO THIS LOCATION! WORST LOCATION EVER! It deeply saddens and infuriates me how awful this location is...Please know that I genuinely try to give the benefit of a doubt when it comes to situations like this. I called and confirmed MULTIPLE TIMES and CONFIRMED MULTIPLE TIMES... If someone went undercover and looked at this location, it wouldn't take them long to see all of the many....MANY problems here... The front desk people are completely incompetent and genuinely act like they don't care about the wellbeing of your pet if it slightly inconveniences them. I called and asked in advance the SAME DAY, even an hour prior, that I would 100% be able to pick it up from this location by their front desk associate. They said yes...ask I asked multiple times. I got verification...multiples times that it was okay, but when I arrived (as other people have mentioned if their reviews), of course they have no recollection of this conversation and they decline it. My dog needs this medication and I made them aware of this. There is a reason they have terrible reviews. I have given this location multiple chances and I'm absolutely done. I am a Banfield member and pay monthly. It's also ridiculous that each Banfield has to transfer the information from location to location. They make enough money that they should be able to keep it all within the same system. I have never experienced such horrible customer service. Do not tell someone one thing and then change it. I am a very kind person but when I get lied and manipulated, that kindness will quickly go away. I would NEVER trust any of them with my furbabies.
• AM

  Andrea Morris

  Nov 19, 2025
  5.0
  Dr. Sahs (Sahz?) Is the best Banfield vet I've seen. What a great addition!
• HV

  Hannah Vallero

  Sep 18, 2025
  5.0
  brought in a stray cat that had an injury not long before they closed and they were so helpful and nice! The vet tech was great and so gentle with the cat! Wish I remembered her name so I could say it here.
• AM

  Ash Mintern

  Dec 29, 2020
  1.0
  You'd be better off getting vet care from a stranger at a gas station. Over 6 months Banfield has repeatedly been unresponsive to phone calls and messaging. Their front desk is for all intents & purposes totally useless and about as welcoming as a slap to the face. If that isn't enough to sound the alarms, keep in mind your Noon appointment may last until 6PM because they "don't know when they'll be able to see your pet". Do yourself a favor and drive slightly further north on Dale Mabry or on to Kennedy to find a better, more professional, non jiffy lube drive through Veterinarian.

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