Banfield Pet Hospital

Reviews

• EC

  Emily Cade

  May 1, 2026
  1.0
  Brought my dog in for something specific- they did nothing and just said bring her back next week…. I brought her in For a reason if I wanted to come back next week, I would’ve scheduled the appointment then
• ID

  Ixis Duran

  Apr 30, 2026
  4.0
  Could always be cheaper with and without their plan. Also, for doctors to offer free trials of medicine and even discounts for returning customers/loyal clients of the plan. The plan should cover dental services without there being a need to upgrade.
• EH

  Eddy Humphries

  Apr 22, 2026
  5.0
  Excelente
• VP

  Vanessa Pardo

  Mar 13, 2026
  5.0
  The entire staff here that I interacted with was so caring and efficient with our Daisy who is probably one of the most important family members. They were great, doctor called us and kept us in the loop when we left daisy for a dental cleaning, I did not have to wonder if she was ok which was also AWESOME -great pet ins plan as well
• JS

  J S

  Jan 30, 2026
  1.0
  Negative stars! READ THE NEGATIVE REVIEWS PLEASE! I BEG YOU DO NOT EVER COME TO THIS LOCATION! WORST LOCATION EVER! It deeply saddens and infuriates me how awful this location is...Please know that I genuinely try to give the benefit of a doubt when it comes to situations like this. I called and confirmed MULTIPLE TIMES and CONFIRMED MULTIPLE TIMES... If someone went undercover and looked at this location, it wouldn't take them long to see all of the many....MANY problems here... The front desk people are completely incompetent and genuinely act like they don't care about the wellbeing of your pet if it slightly inconveniences them. I called and asked in advance the SAME DAY, even an hour prior, that I would 100% be able to pick it up from this location by their front desk associate. They said yes...ask I asked multiple times. I got verification...multiples times that it was okay, but when I arrived (as other people have mentioned if their reviews), of course they have no recollection of this conversation and they decline it. My dog needs this medication and I made them aware of this. There is a reason they have terrible reviews. I have given this location multiple chances and I'm absolutely done. I am a Banfield member and pay monthly. It's also ridiculous that each Banfield has to transfer the information from location to location. They make enough money that they should be able to keep it all within the same system. I have never experienced such horrible customer service. Do not tell someone one thing and then change it. I am a very kind person but when I get lied and manipulated, that kindness will quickly go away. I would NEVER trust any of them with my furbabies.

Frequently Asked Questions About Banfield Pet Hospital