Business Details
About
VeterinarianAnimal HospitalVeterinary PharmacyPet Services
Banfield Pet Hospital® - Jensen Beach provides quality and attentive health and wellness care for dog, cat and small animal pet patients. Our veterinarians and staff are committed to promoting responsible pet ownership and preventive health care with a full-service medical facility offering general services like routine vaccinations, microchipping, dental and surgical care and more. We are accepting new patients now.
Details
- Requires appointmentAvailable
Location
Hours
Reviews
4.2
233 reviews
5 stars
164
4 stars
20
3 stars
11
2 stars3
1 star
35
What are people saying?
AI-generated from recent customer reviews
Customer Service
While many customers praised the staff for being friendly and caring, there were significant complaints about unprofessional behavior and poor communication.
Medical Care
Several reviews highlighted concerns about the quality of medical care, including misdiagnoses and adverse reactions to treatments, leading to distrust in the clinic.
Billing Issues
Numerous customers expressed frustration with billing practices, particularly regarding the Optimum Wellness Plans, which they felt were misleading and difficult to cancel.
Overall Experience
The overall sentiment was mixed, with some customers having positive experiences while others reported severe dissatisfaction and vowed not to return.
- AAAri AcevedoDec 19, 20251.0I am writing regarding a billing notice I received after my 17-year-old cat’s diagnostic visit. I am extremely concerned that the medication prescribed afterward made his condition much worse. Shortly after administering the medication, he began experiencing severe vomiting, diarrhea, dizziness, and extreme lethargy. Given these symptoms, it is clear the treatment was harmful rather than helpful at the point that I was about to lay him down seeing how quick his health worsened after the visit to the Banfield hospital. I have reason to suspect there may have been an error with the medication provided, as my cat’s condition deteriorated instead of improving. As a result of these adverse effects, I do not feel it is fair to ask me to pay any additional out-of-pocket costs under these circumstances. I respectfully request that a waived of charge in light of the harm caused. But however they still want me to pay for NOT TAKING CARE OF MY BABY and I don't want to be throwing my money like that for no reason. I had to take my cat somewhere else and immediately he stared recovering after that visit and the how they treated him during the appointment was VERY DIFFERENT and better than they did on Banfield. NEVER TAKE YOUR PETS TO THIS LOCATION!
- MCMariana Acevedo CardonaDec 13, 20251.0They left my cat for more than 7 hours there on a drop-off appointment without food and water, did not make him anything more than making him feel worst, sending incorrect medication and selling me an "Optimus Wellness" Plan. Selling and sign contracts TO PAY is upon patients wellbeing. On Wednesday, December 10th I scheduled a drop-off appointment at 10:30am for my cat because he was not eating well and he stared to see weak, the front Desk girl told me it usually takes from 1 to 2 hours so I dropped him off and they left my cat there for 7 hours and did not give him even water, the medicine they sent for him was making his health condition worst and when I called TWICE asking for help and if I can give him an Apetite Stimulant they never called back until the next day afternoon. The many times I was asking them "Why my cat is not eating properly?" They just said "he is good, there's nothing to worry about" and as long as I picked him up he was worst: not eating and barely walking. That is negligence, I am not asking for a refund, but I refuse to pay for a plan where they just showed interest in selling and NOT caring about patients when, since the first moment I asked for honesty. BUT THEY JUST LIKE TO CHARGE PEOPLE FOR DOING ANYTHING.
- FMFreddy MartinezNov 27, 20255.0Great staff and customer service
- PBPaul BrandanoOct 29, 20255.0Pooh has been going there since he was a baby , he’s 13 now and with a few old age things going on , from reception to all the doctors and all the nurses A plus
- VLVanessa LazierOct 27, 20255.0On Monday August 11,2025, My husband and I had a very good experience with our dog Lily. From Audrea at the front desk, to Tiffany, and Amanda the nurses. Everyone was very professional, caring and very nice to us and Lily. Thank you ladies :-)
Frequently Asked Questions About Banfield Pet Hospital
Does Banfield provide emergency care services?
No, but you can call us during hospital hours for urgent care advice. Depending on the situation, we can help provide a referral for urgent care, specialty providers, or to an emergency hospital. During non-hospital hours, please contact your local emergency hospital.
Can I get veterinary care online?
To help pets and their people stay healthy, Banfield clients who have Optimum Wellness Plans® can get remote general pet care advice and triage support directly from a veterinarian 24/7 through Vet Chat™ on the Banfield app.
What preventive pet health care services does Banfield offer?
We believe that preventive care is the most effective way to keep your pet healthy throughout all stages of life. Our pet hospitals offer many preventive care treatments, including:
• Vaccinations
• Dental Care
• Parasite Control
• Nutritional Counseling
• Behavioral Counseling
• Comprehensive Examinations
What is an Optimum Wellness Plan?
Optimum Wellness Plans are designed to provide annual preventive care. They include head-to-tail exams, vaccines, early screening diagnostics, consultations for proper nutrition, dental care and more! Since wellness plans are not insurance, they do not include treatment for unpredictable or abnormal conditions, however discounts would apply. Because pets need ongoing preventive care, wellness plans automatically renew at the end of each twelve month period (unless paid in full at enrollment).
How do I pay for an Optimum Wellness Plan?
You can spread the cost of your wellness plan across the 12 months of your annual agreement to make it easier to budget for the essential health care your pet needs. Your monthly payments can be automatically withdrawn from a checking or savings account or charged to a credit card so that you don’t have to worry about them once you enroll. We also offer the option of paying in full if you prefer.
What kind of appointment do I have?
• In-room appointments: You and your pet visit the vet together. Please arrive a few minutes before your appointment time
• Drop-off appointments: If you have a drop-off appointment, we will communicate a time to drop off your pet. Keep your phone nearby and we’ll call you when your pet is ready for pickup.
• Optimum Wellness Plans® Virtual Visits: If you have an Optimum Wellness Plan and scheduled a Virtual Visit, you’ll save valuable time and get quality care from the comfort of your home.
Does Banfield Pet Hospital provide emergency care services?
No, Banfield does not provide emergency care services. You can call during hospital hours for urgent care advice and referrals. Outside hospital hours, please contact your local emergency hospital.
How can I get veterinary care online through Banfield?
Banfield clients with Optimum Wellness Plans® can get remote pet care advice and triage support 24/7 through Vet Chat™ on the Banfield app.
What preventive care services does Banfield offer?
Banfield offers preventive treatments including vaccinations, dental care, parasite control, nutritional counseling, behavioral counseling, and comprehensive examinations.
What is an Optimum Wellness Plan at Banfield?
It's a plan providing annual preventive care such as exams, vaccines, screenings, nutrition consultations, and dental care. It renews automatically unless paid in full at enrollment. It is not insurance but offers discounts on treatments.
How can I pay for an Optimum Wellness Plan at Banfield?
You can spread the cost over 12 months with automatic monthly payments via checking, savings, or credit card, or choose to pay in full.
What types of appointments does Banfield Pet Hospital offer?
They offer in-room appointments where you stay with your pet, drop-off appointments for pet care with phone updates, and virtual visits for Optimum Wellness Plan clients.
What are Banfield Pet Hospital's opening hours?
Open Monday to Friday from 8:00 AM to 6:00 PM, Saturday 8:00 AM to 5:00 PM, and closed on Sundays and specific holidays.
Is Banfield Pet Hospital located near any pet-related stores?
Yes, PetSmart is nearby, offering pet products and services, making it convenient to combine pet shopping and veterinary visits in one trip.
Are there shopping centers close to Banfield Pet Hospital where I can visit before or after my appointment?
Yes, Pineapple Commons and Marshalls are nearby shopping centers, so you can shop while waiting or after your pet's appointment.
What dining options are available near Banfield Pet Hospital?
Nearby options include Chipotle Mexican Grill for a quick Tex-Mex meal and Tropical Smoothie Cafe for healthy smoothies and sandwiches, convenient for pet owners to grab a bite.