Petco

Reviews

• MM

  Matthew Mayer

  Feb 24, 2026
  5.0
  The Asst Manager in the Aquarium section is incredibly knowledgeable and helpful with customers trying to start out in the hobby. I heard him speaking with several customers and was very impressed. Highly recommend this store.
• JC

  Jennifer Chance

  Feb 22, 2026
  5.0
  I always love going to this location because staff is always friendly and helpful. Shea is a sweetheart and was so patient with my children yesterday.
• RK

  Rita Komaroff

  Feb 13, 2026
  1.0
  I placed an online order for curbside pickup at Petco Durbin Park to save time during a busy day. The order was submitted in the morning, but it didn’t move at all for hours. By early afternoon, I gave up waiting and went into the store to purchase the items myself. At the register, I mentioned to the cashier that I had placed an online order but couldn’t wait any longer. He asked for my name and completed the order on his device. On paper, it probably looks like the store fulfilled the order properly — but in reality, I had to walk in and handle it myself. That defeats the entire purpose of ordering ahead. There is also no clear curbside pickup setup. There are no designated parking spots, and parking directly in front of the store isn’t practical without blocking traffic. So even if the order had been ready, the “curbside” experience doesn’t really exist. I used to shop at the Marsh Landing location, which unfortunately closed. The service there felt much more attentive. This location feels very different, and even customer service did not seem concerned when I reached out. Given the lack of reliability and follow-through, I’ll likely return to ordering from Chewy or Amazon for my dogs’ food. Convenience matters — and this experience wasn’t convenient at all.
• RR

  Rosa Rhodes

  Feb 9, 2026
  1.0
  I have waited a month to post in hopes that this would have been addressed. I can't get it off of my mind so I have to share. My dog and I came into the store and my dog was in distress and having a hard time breathing. My daughter was taking us to pick up my dogs meds at Walmart when he increasing had trouble breathing. I had my daughter drop us off at petco in hope that the vet would be able to help. Unfortunately, the vet was closed for lunch. I then went to an aisle and sat down with him. I was scared to death. He has been my baby for 13yrs and was being treated for congestive heart failure. As I sat there fanning him, terrified.. an employee approached and asked if I needed help. I said, I don't but my dog is having a hard time breathing. She left and came back with a leash and tried putting it around his neck. I said no.. he can't breathe. She said he has to have it on or I'm going to have to lock these doors and lock everyone in. I was in shock! My baby couldn't even stand up much less run or bite anyone. She walked away and left us there. Employees walked by continuously. None offered to help or even paid attention.... My baby ended up passing away.😭💔 Nothing can bring him back. Trust me, I would give anything.. I later called the store and asked if the manager was aware of what happened. TIFFANY said I was the one who brought the lesh, sorry for your loss but I will not go into this right now and hung up. I have since called the store manager, corporate 3 times with not even a return call. Customer service said that due to the amount of complaints that it is taking awhile. This was a month ago. I have to pass this store every day and every day I am reminded of my baby dogs last day. How can you be a pet store and not care about pets? This store is horrible! The fish tanks are overflowing with water and is an urgent concern, but they were more concerned with my sweet baby who couldn't breathe attacking someone. RIP my sweet boy.
• GI

  Grand American Enterprises Inc.

  Feb 6, 2026
  1.0
  Looking for a new groomer?? DO NOT WASTE YOUR TIME! I booked my appoint for a bath & groom ($64) online for my 2 Schnauzers and added the nail trim for $12 ( I think that is BS a grooming should include nail trim but oh well). I just recently moved here from Arizona, my dogs are 1 year and 11 years old. I make a 8:15am appointment show up . . .doors are locked. Grooming opens at 8 but the store opens at 9am, someone from grooming should be manning the door to let people in for that hour, not letting them stand outside not knowing what is going on. Someone told me to push the doors open to get in! I drop them off and the groomer was very kind (this was her first week, I hope she leaves and finds a better company to work for). I get a 15 minute heads up they were ready and headed that way. I get there and go to pay. The lady says my total is $181 . . . um wait something isn't adding up. She then informs me there is a $5.99 (per dog) materials fee . . . okay still not adding up but I pay get my dogs and leave. BUT not before the groomer tells me they were NAUGHTY and she has to refer me out!!! It was probably my one year old, was afraid of the clippers and a new place! Go figure he is a PUPPY!!!!! They only accept dogs who stand like statuses and don't move. I get to my truck and look over the receipt to also see a $10.00 Brush, Clipper & Scissor fee. Um I booked a grooming? Why am I being charged even MORE, don't you need these 3 things to GROOM a dog?!?!?! I call and speak to a manager to states she has to follow corporates policy or she will not have a job. So just know that this corporation LOVES to nickel and dime people and add hidden fees to their services. The $76 service I booked totaled $91 BEFORE TIP. God forbid I was an elderly person on a fixed income budgeting for this service and I get hit with $16 in extra charges!!! That is like going to McDonalds and ordering a cheeseburger and they charge you an extra $5.00 because they had to use the grill to cook your burger!!!!! Petco will never get a dime of mine ever AGAIN!!!

Frequently Asked Questions About Petco