Petco

Reviews

• NM

  naomi milano

  4 days ago
  1.0
  the male mice here are severely injured some even look like they have tumors and nobody seems to care. the cages are dirty and overcrowded and it’s honestly heartbreaking to look at. someone complained about this 3 months ago and it’s STILL the same. that tells me nothing is being done. these poor animals deserve better than this. how many complaints and reviews will it take for something to be done about the pets in this store???
• TT

  T

  Nov 17, 2025
  5.0
  I was able to find exactly what I was looking for. The prices for everyday brands were the same as big box stores but without the crowds and long lines. Plus the employee that I spoke with was very helpful and knowledgeable on questions I had about the products.
• EW

  Elizabeth Wingate

  Nov 17, 2025
  2.0
  I’ve tried placing a pick-up order here four different times, and each time the order sits in the app as “being processed” for hours and is never ready when I arrive. Today was the fourth time — I placed the order four hours before coming in, and it still wasn’t prepared. When I walked in to ask about it, two employees at the front (Abby and Lily) were chatting, and Abby gave me a look as if I was inconveniencing her just for asking about my order. Not a great first impression. The only reason this isn’t a 1-star review is because of Pierson. He immediately stepped in, pulled up my order, and told me that “someone clicked it but didn’t finish it.” He was helpful, professional, and didn’t make me feel like a nuisance. Thank you, Pierson, for actually providing customer service. Management really needs to reevaluate how pick-up orders are handled — or reconsider who is representing the store up front — because the experience with those two employees reflects poorly on the entire location.
• JW

  Jackalyn Ward

  Nov 6, 2025
  2.0
  We’re very sad about the situation we experienced today. Absolutely love our dog groomer (whom we’ve been seeing for years), but today I was treated so poorly by another team member in the grooming department. My dog went for his appointment this morning, and I received a call that he would be ready at 1:15. While on a work call, (at 1:22) my phone was ringing nonstop, finally on the forth call I answered & the women (Tristin I believe is what she said her name was), bluntly demanded I come get my dog asap, that he was hurting himself in the kennel and they couldn’t watch him. I told her more than once that my husband was on his way and had been on his way to pick up our dog. She kept asking me how long (obviously I wasn’t with him, how the heck am I to know). My husband was there before 1:45. Apparently our dog can be rejected for future appointments (after years of coming and having zero issues in the past). I’m quite frankly pissed at how Tristin talked to me over the phone. It was very unprofessional, unkind, and ugly. If she handled my dog, I don’t blame him for acting that way, I wouldn’t want to be around her either.
• AW

  A W

  Nov 6, 2025
  1.0
  This is a horrible representation of Petco. They do not keep Just Food For Dogs in stock in Beef and Potato with a rude and disinterested manager Colton blaming it on corporate stating they only get shipments once a month. Cobblestone Drive gets shipment once a week and were stock full of the Beef and Potato so it isn't a corporate issue.. I cannot drive due to massive injury and Instacart will not deliver from Cobblestone. My dog has issues and need this formula. Corporate was called and they were supposed to call me. They never did and I followed up and they had closed the case and lied and said they spoke to me. Obviously they do not value their customers or upping the max quantity so we can purchase the food the manager is not communicating that they need. I cannot believe that Just Food For Dogs does not do business with other businesses so we can get out needed items. Shipping is not an option if you do not have a massive freezer to purchase in bulk. #justfoodfordogs #petco #poorcustomerservice #stock #customerservice #dogfood

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